Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1370 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 4.3928557/5Overall Rating 4.3928557/5Overall Rating 4.3928557/5Overall Rating 4.3928557/5rating 4.3928557
Original
Overall Rating 2.3571454/5Overall Rating 2.3571454/5rating 2.3571454rating 2.3571454rating 2.3571454
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
North Ridgeville, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Courteous & informative staff.
My 2017 Santa Fe Sport was in for oil change, tire rotation & recall resolution. All went well (as in the past). Would recommend this vehicle & dealership.
Keith W. from Ganley Westside Hyundai responded on 04/23/2019

Thank you for the 5 STAR review.


Verified Customer
Lakeside Marblehead, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
very nice, keep you informed as to what is going on
very nice, keep you informed as to what is going on
Keith W. from Ganley Westside Hyundai responded on 04/23/2019

We appreciate you choosing us to service your Hyundai.


Verified Customer
Ashland, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Recall
Done quickly
Keith W. from Ganley Westside Hyundai responded on 04/22/2019

Your 5 STAR review means a lot to us. 


DH
Donna H.
North Ridgeville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Service
none
none
Keith W. from Ganley Westside Hyundai responded on 04/19/2019

Thank you for the feedback,  we apologize for not earning 5 STARS.


JD
Jeffrey D.
Olmsted Falls, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
customer service
I know my car will be fixed right, and the service manager makes the process very pleasant. I pick up a vibe, that the service manager wants to make my visit hassel-free.
Keith W. from Ganley Westside Hyundai responded on 04/22/2019

Thank you so much. 


Verified Customer
Brunswick, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Wish I leased my cars here sooner
I happened to lease my Sonata through Ganley Westside Hyundai last year for the first time, and wish I did it with my other cars years sooner! The entire team from sales to service has been second to none. Highly recommended!!
Keith W. from Ganley Westside Hyundai responded on 04/17/2019

Thank you for the great review.  It means a lot to us.  


MB
Michael B.
Strongsville, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great service
Great service, friendly staff, and ease setting up appointment. And as always a check list of overall health of the cars equipment like brakes, tires and etc.
Keith W. from Ganley Westside Hyundai responded on 04/16/2019

Your review means a lot to us.


SM
Susan M.
Westlake, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Excellent
Excellent customer service!!
Keith W. from Ganley Westside Hyundai responded on 04/16/2019

We appreciate the great review.  


HB
Heather B.
Avon Lake, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Helpful customer service
They helped me submit my mileage and let me know there was a recall on my car.
Keith W. from Ganley Westside Hyundai responded on 04/16/2019

Thank you so much. 


JC
John C.
Westlake, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
The free shuttle ride stands out in my mind.
Appreciate the free shuttle rides.
Keith W. from Ganley Westside Hyundai responded on 04/15/2019

Thank you for the 5 STAR review. 


RP
Richard P.
Olmsted Falls, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
First Timmer
Was satisfied with overall service and interaction with service employees. People there were friendly and professional. Answered all questions and serviced my vehicle in a timely manner. A larger renovated dealership facility with more organized out car arrangement would really help the appearance of the dealerships. I would come back or recommend Hyundai because the quality of service is more important than the overall appearance of the dealer ship.
Keith W. from Ganley Westside Hyundai responded on 04/13/2019

We appreciate your feedback and look forward to seeing you again. 


Verified Customer
North Ridgeville, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2019 Category: Service
Overcrounded
The lot at this dealership is absolutely absurd. There is hardly any customer parking. Customers must weave and "squeeze" through with their vehicles hoping not to hit a new car being sold.
Keith W. from Ganley Westside Hyundai responded on 04/12/2019

Thank you for speaking with me and giving us the opportunity to remedy this situation.


DM
David M.
North Olmsted, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
motor mount replacement
repair was done satisfactorily. took longer than expected
Keith W. from Ganley Westside Hyundai responded on 04/12/2019

We apologize for the time it took to complete the repair.  Thank you for your feedback.  We appreciate you choosing us to service your Hyundai.


JM
James M.
Westlake, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Ganley Westside Hyundai has Great Service
The service staff at Ganley is fantastic. I love dealing with the folks there. They treat you like family.
Keith W. from Ganley Westside Hyundai responded on 04/11/2019

We appreciate the great review.  


Verified Customer
Fairview Park, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Great service
Extremely pleased with my service, both the personnel, and the work done on my car.
Keith W. from Ganley Westside Hyundai responded on 04/09/2019

Thank you for reviewing your visit.


PH
Patricia H.
Avon Lake, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Efficient and on time
Efficient and on time
Keith W. from Ganley Westside Hyundai responded on 04/08/2019

We appreciate your review.


EC
Ellen C.
Lodi, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
From the way they greet you, take care of your car and exit. All great
I bought my Hyundai Santa Fe at Crestmont in Brunswick at that time I lived in Lodi. I live closer to Ganley now and am so glad I can now deal with them. Personnel and handling is so much better! Ellen C.
Keith W. from Ganley Westside Hyundai responded on 04/08/2019

Thank you so much for the great review.  


RH
Randy H.
Brook Park, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Oil change
Did what they said they would on time
Keith W. from Ganley Westside Hyundai responded on 04/05/2019

Thank you for the positive feedback.


Verified Customer
North Olmsted, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Tire replacement
Appreciated the friendly and prompt service to replace a flat tire
Keith W. from Ganley Westside Hyundai responded on 04/05/2019

Thank you for taking the time to review your visit.  


Verified Customer
Bay Village, OH
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Personalized Service!
Ganley Hyundai's service is outstanding. People like Keith Wendling and the recent Bob Cioca make it so. They go out of their
way to help customers...personalized service!
Keith W. from Ganley Westside Hyundai responded on 04/04/2019

Thank you for the 5 STAR review.