Gary Rome Hyundai

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413-536-4328
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(4,437 Reviews)
5 star
81%
4 star
10%
3 star
4%
2 star
1%
1 star
1%

ReScore Reviews™ (126)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
95% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews

Verified Customer
West Springfield, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/12/2021 Category: Service
Location
Friendly people
Recommended
MERISSA M. from Gary Rome Hyundai responded on 05/13/2021

Thank you for taking the time to give us your feedback. We really appreciate it. We'll have someone reach out to you from our customer success team shortly.

SARAH L R. from Gary Rome Hyundai responded on 05/13/2021

Hello,  a service advisor will be with youor shortly. Thank you for your feedback.

ML
Mary L.
Westfield, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021 Category: Service
A class act!!! Completely satisfied!!
The facility is sooo well run..very
Organized and they greet you when you drive in thru the garage and you are greeted right away. They tell you
What exactly they will be doing and
Have you wait in the lobby which is very comfortable. They will come and tell you when the job is complete and they explain what was done to our vehicle and give you a copy of everything they did. Very satisfied.
Mary L
Recommended
MM
MERISSA M. from Gary Rome Hyundai responded on 05/13/2021

Thank you for taking the time to give us your feedback. We really appreciate it.

Verified Customer
West Warren, MA
2018 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021 Category: Service
Excellent Service
Excellent Service is the 5 Star commitment given by excellent employees at Gary Rome.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/12/2021 Category: Service
Good Employee Service
Most visits have gone well
Recommended
MERISSA M. from Gary Rome Hyundai responded on 05/12/2021

Thank you for taking the time to give us your feedback. We really appreciate it. We'll have someone reach out to you from our customer success team shortly. 

CB
Catherine B.
Holyoke, MA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021 Category: Service
Maintenance
Drop my car off at 7a. Got it back by 12:30p. Recall, oil change & sticker. That that was pretty quick.
Recommended
KV
Kiara V. from Gary Rome Hyundai responded on 05/12/2021

Thank you for taking the time to give us your feedback. We really appreciate it. 

Verified Customer
Granby, MA
2008 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2021 Category: Service
Service
Service dept needs serious help. Two times there, two times wasted whole day. Why make an appt. They forgot about my car first time, second excuse...big job came in. Really!
AMANDA P. from Gary Rome Hyundai responded on 05/10/2021

Thank you for taking the time to give us your feedback. We really appreciate it. We'll have someone reach out to you from our customer success team shortly.

MB
Maureen B.
Ludlow, MA
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2021 Category: Service
Personell....
Excellent people & service ❣️❣️❣️
Recommended
MM
MERISSA M. from Gary Rome Hyundai responded on 05/10/2021

Thank you for taking the time to give us your feedback. We really appreciate it.

Verified Customer
Broad Brook, CT
2021 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021 Category: Service
Super friendly
The service staff at Gary Rome Hyundai are always super friendly and efficient. They answer any questions you have and are always go above and beyond.
Recommended
AMANDA P. from Gary Rome Hyundai responded on 05/03/2021

Thank you for taking the time to give us your feedback. We really appreciate it.

SL
Sally L.
Springfield, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021 Category: Service
Efficient, workmanship, courtous, and very neat and clean.
Having my car serviced is a very peasant experience. I am an elderly senior and appreciate their care provided to me.
Recommended
AP
AMANDA P. from Gary Rome Hyundai responded on 05/03/2021

Thank you for taking the time to give us your feedback. We really appreciate it.

Verified Customer
Belchertown, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021 Category: Service
Best car dealership in Western Mass
Always a great experience.
Recommended
AMANDA P. from Gary Rome Hyundai responded on 04/29/2021

Thank you for taking the time to give us your feedback. We really appreciate it.

RB
Ronah B.
Holyoke, MA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021 Category: Service
Just my opinion
The work they did on my car was done in a reasonable amount of time and in a professional way! I’m so impressed with the cleanliness of their garage.
Recommended
AP
AMANDA P. from Gary Rome Hyundai responded on 04/28/2021

Thank you for taking the time to give us your feedback. We really appreciate it.

Verified Customer
Chicopee, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021 Category: Service
Friendly
My car had a recall and they were very professional and getting my car in on a timely manner.
Recommended
Kiara V. from Gary Rome Hyundai responded on 04/26/2021

Thank you for taking the time to give us your feedback. We really appreciate it.

Verified Customer
Chicopee, MA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021 Category: Service
the workers the clean building great service
great place for service
Recommended
Kiara V. from Gary Rome Hyundai responded on 04/26/2021

Thank you for taking the time to give us your feedback. We really appreciate it.

AD
Antonio D.
Springfield, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021 Category: Service
Good
Good
AP
AMANDA P. from Gary Rome Hyundai responded on 04/14/2021

Thank you for taking the time to give us your feedback. We really appreciate it.

Verified Customer
Springfield, MA
2016 Hyundai Veloster
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021 Category: Service
Explanation
After asking a question as to why something was not stated, I was given the reasons as to why it wasn’t , it goes directly to Hyundai and the reading the dealership gets is only pass or fail, THANKS for the clarification!! B
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/14/2021 Category: Service
No review written
No review
Recommended
KRISTIN L R. from Gary Rome Hyundai responded on 04/14/2021

Thank you for taking the time to give us your feedback. We really appreciate it. We'll have someone reach out to you from our customer success team shortly.

Verified Customer
Pittsfield, MA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021 Category: Service
Service
The service was quick and took me as my appointment was scheduled. Friendly and courteous staff.
Recommended
AMANDA P. from Gary Rome Hyundai responded on 04/13/2021

Thank you for taking the time to give us your feedback. We really appreciate it.