Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2958 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 3.8484836/5Overall Rating 3.8484836/5Overall Rating 3.8484836/5rating 3.8484836rating 3.8484836
Original
Overall Rating 2.3125/5Overall Rating 2.3125/5rating 2.3125rating 2.3125rating 2.3125
95% Would Recommend
91% Business Response
Latest Review about 19 hours ago

Reviews


DC
Daniel C.
Springfield, MA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Service department
Quick, courteous and comfortable while waiting for service!
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/25/2018

We appreciate your business.  Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038


DV
Diane V.
Westfield, MA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Helpful and friendly
I always bring my Sonata to Gary Rome. Very trustworthy!
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/25/2018

Thank you. We appreciate the trust and your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

DB
David B.
Belchertown, MA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Fast, courteous service
People who work here are friendly, helpful and provide professional and quick service.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/25/2018

We appreciate your business. Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

RL
Rylee L.
Holyoke, MA
2017 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/23/2018 Category: Service
Inspection and oil change
Timeliness of service was frustrating.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/24/2018

Rylee,

I appreciate you taking the time to share with us your frustration.  I apologize that you were late for an obligation. I understand how that is having a couple kiddos of my own. 
I cannot give you your time back, but I do want to try and communicate with you and offer you something that will help with your frustration.
Please give me a call at your convenience to discuss.

Much Appreciated,

Kevin

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

WS
Wayne S.
Ware, MA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
service
I was so happy to have my car serviced in a short time had oil change and inspection done was out in about a hour very great time
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/24/2018

We appreciate your business. Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

GQ
Guillermo Q.
Chicopee, MA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great Service
Very efficient and get work done quickly. Very friendly and detailed on every visit/service. Good atmosphere. They make your necessary waiting time comfortable.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/24/2018

We appreciate your business. Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

JP
Judith P.
Chicopee, MA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
my experience
I just needed an oil change but it was done promptly while I waited in the comfortable waiting room and while enjoying a bottle of water provided by the company. My license plates needed replacing and I couldn’t remove them, I asked and the task was done without complaint. So helpful and I appreciated it.

Verified Customer
Chicopee, MA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great Service
They are cheaper than other Hyundai competitors in the area and they provide var wash and vacuuming with their oil change. #worthit

Verified Customer
Holyoke, MA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Feels like home!
The service is spot on! very welcoming and always on time
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/19/2018

Thank you for the business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Pittsfield, MA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service
The service was great. Always take you on time.

WP
Walter P.
Blandford, MA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Friendly
Friendly easy to get to,good snack machine.

Verified Customer
Holyoke, MA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excelente servicio
El personal esta bien capacitado.

MS
Michael S.
Springfield, MA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Friendliest dealership there is.
As the title says, it's the friendliest dealership I've been too. Very polite people. They are super helpful and informative. They also have a very clean dealership and a wonderful relaxing waiting area.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/19/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

TT
Theodore T.
Agawam, MA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service
Friendly people terat me well and a comfortable place to wait
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/18/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

MT
Michael T.
Greenfield, MA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
ANGELA LYNCH TO THE RESCUE
I had an issue with my car and I did not feel safe driving it. Angela made arrangements for me to come in immediately and took care of my issue and I was back on the road safely can record time...
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/18/2018

Thank you Michael.... Great to see you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Indian Orchard, MA
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great service
Check in was swift, service was fast. I would go back for service if pricing remains competitive

ES
Elizabeth S.
Ludlow, MA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Awesome experience each visit!
Customer Service #1
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/18/2018

We appreciate your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

KC
Kimberly C.
Chicopee, MA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Friendly customer service.
Great customer service. Friendly atmosphere. Clean and accommodating.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/18/2018

We appreciate your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

GS
Gail S.
Easthampton, MA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great Dealership! Great Service!!!
I have never had any problem with the dealership. Great place!
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/17/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

JB
Joan B.
Chicopee, MA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Team approach!
Perfect! The Gary Rome Team did exactly what I requested! Service Appointment was effective and immediate and efficient. Great job!
Kevin A S., Service Manager from Gary Rome Hyundai responded on 09/17/2018

We appreciate your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038