My time is totally occupied and planned. I cannot know when I will be free at any given time. This time I was there for a recall -a. they had the part available -b. the did the work efficiently and quickly - c. they did other work required - d. at this time the work was done professionally and properly..

Recommended

Wayne S.

Ware, MA

2016 Hyundai Sonata

Verified Customer

03/18/2019 Category: Service

best service

they are so so good at getting ur car done quickly plus a wash job and bottle of water just love going there for my service

Recommended

Verified Customer

Amherst, MA

2017 Hyundai Santa Fe S

Verified Customer

03/18/2019 Category: Service

excellent service

excellent services by all staff, very welcome atmosphere.

Henry L.

Chicopee, MA

2018 Hyundai Sonata

Verified Customer

03/16/2019 Category: Service

great people

Fine service

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/17/2019

We appreciate your business. Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Mary S.

Chicopee, MA

2013 Hyundai Santa Fe S

Verified Customer

03/16/2019 Category: Service

maintenace appt.

My last 2 visits have been better than the past. Communication has been better, and the knowledge of what I want done with my car was much better. I don't like being pushed into something I don't feel I need, and that wasn't done on the past 2 visits. Thank You

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/17/2019

I am happy to hear that your experience has been better than in the past.
Thank you for giving us the chance to get better.

Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer

Feeding Hills, MA

2017 Hyundai Sonata

Verified Customer

03/15/2019 Category: Service

Friendly people

Everyone at Gary Rome makes you feel comfortable with their friendliness. Also what other dealership has the owner walking around talking to you.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer

Wilbraham, MA

2015 Hyundai Sonata

Verified Customer

03/15/2019 Category: Service

Professional Service

Very happy with the professionalism of the service department.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Eddie N.

Chicopee, MA

2013 Hyundai Sonata

Verified Customer

03/14/2019 Category: Service

5 star

The experience and process was easy and convenient from start to finish.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Michael H.

Holyoke, MA

2016 Hyundai Sonata

Verified Customer

03/14/2019 Category: Service

Service department review

As always, a pleasure dealing with the service department, and all their staff. The staff is always efficient, pleasant, and they are always working hard at getting you checked in quickly, and when you check out are just as efficient.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

James B.

Granby, MA

2018 Hyundai Elantra

Verified Customer

03/14/2019 Category: Service

Great staff . Great service.

Always top notch service. And a very comfortable waiting area.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

James O.

Chicopee, MA

2016 Hyundai Tucson

Verified Customer

03/14/2019 Category: Service

45K check-up

Always great service at Gary Rome Hyundai in Holyoke

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer

Holyoke, MA

2017 Hyundai Santa Fe S

Verified Customer

03/14/2019 Category: Service

great service

Service is great. On time and well done.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Alexandra P.

Chicopee, MA

2015 Hyundai Santa Fe S

Verified Customer

03/13/2019 Category: Service

Friendly and helpful

The service area and showroom are always spotless and I can count on the shuttle service whenever I have to drop off my car.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Rolando B.

Wilbraham, MA

2013 Hyundai Sonata

Verified Customer

03/13/2019 Category: Service

Oil change and front end noise

Brought car in for oil change and a front end noise, planned on going to mall to kill some time. Found out GR will bring you home and,....and pick you up when your car is ready. This truly made my day easier.
ThanksGR

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Julie G.

Granby, MA

2017 Hyundai Tucson

Verified Customer

03/13/2019 Category: Service

Best doggone place to buy a car

Love Gary Rome for service and sales. Everyone is friendly and courteous. My only complaint: I never get to see Jack.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Jack is there most days. Just ask your advisor and we will bring him out to say hello.

Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Sue S.

Agawam, MA

2016 Hyundai Tucson

Verified Customer

03/12/2019 Category: Service

Not as expected

You must pay attention

Recommended

Angela M L. from Gary Rome Hyundai responded on 03/13/2019

Good afternoon,

I am very sorry to hear that your service visit was less than exceptional. We pride ourselves on being completely transparent to our customers. It seems that we missed the mark this time. We appreciate the feedback, for that allows us to work on our shortcomings. I would like to offer your next oil change free of charge for the miscommunication. Hopefully that will help resolve your most recent visit. Please print this email and use it as your coupon for the free oil change. Thank you again for your business.

Patrick Hamel

Service Manager

413.536.4328 ext 1038

Necmi A.

Chicopee, MA

2017 Hyundai Tucson

Verified Customer

03/12/2019 Category: Service

friendly, experience

CSR was excellent, very friendly and experience

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Easthampton, MA

2018 Hyundai Tucson

Verified Customer

03/12/2019 Category: Service

Excellent service in a fast paced world.

the employees are very courteous and knowledgeable. free car wash was great.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer

West Springfield, MA

2011 Hyundai Sonata

Verified Customer

03/12/2019 Category: Service

Brake service

Very happy with service. Price was a lot lower than other shops.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer

Westfield, MA

2013 Hyundai Elantra Gt

Verified Customer

03/12/2019 Category: Service

Great Service and Facility

Great service, facility and overall experience. My one and only complaint is the quality of the complimentary car wash. It did not clean the car at all, it just left streaks of dirt, salt, etc. and water stains running down the entire back of the car. I was very disappointed with the car wash result, it almost looked worse than when I brought the car in.

Recommended

Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

I am sorry to hear the wash was not as expected. Please feel free to return at anytime for a reclean. As our customer never hesitate to come in for a wash.

Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

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Location

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150 Whiting Farms Road
Holyoke, MA 01040

(413) 536-4328

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www.garyromehyundai.com

About Gary Rome Hyundai is like no other dealership you will drive into. We have knowledgeable sales associates, highly trained service technicians, a fully stocked parts department, a large inventory and a professional management staff. We are conveniently located on Main Street in Holyoke, MA. Come see us today!

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Gary Rome Hyundai

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3423 Reviews

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