Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

3423 Reviews

ReScore Reviews™ (41)

ReScore
Overall Rating 4.0487824/5Overall Rating 4.0487824/5Overall Rating 4.0487824/5Overall Rating 4.0487824/5rating 4.0487824
Original
Overall Rating 2.375/5Overall Rating 2.375/5rating 2.375rating 2.375rating 2.375
95% Would Recommend
93% Business Response
Latest Review about 2 hours ago

Reviews


WB
William B.
Easthampton, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Their schedule meets yours
My time is totally occupied and planned. I cannot know when I will be free at any given time. This time I was there for a recall -a. they had the part available -b. the did the work efficiently and quickly - c. they did other work required - d. at this time the work was done professionally and properly..

WS
Wayne S.
Ware, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
best service
they are so so good at getting ur car done quickly plus a wash job and bottle of water just love going there for my service

Verified Customer
Amherst, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
excellent service
excellent services by all staff, very welcome atmosphere.

HL
Henry L.
Chicopee, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
great people
Fine service
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/17/2019

We appreciate your business.  Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

MS
Mary S.
Chicopee, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2019 Category: Service
maintenace appt.
My last 2 visits have been better than the past. Communication has been better, and the knowledge of what I want done with my car was much better. I don't like being pushed into something I don't feel I need, and that wasn't done on the past 2 visits. Thank You
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/17/2019

I am happy to hear that your experience has been better than in the past. 
Thank you for giving us the chance to get better. 

Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Feeding Hills, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Friendly people
Everyone at Gary Rome makes you feel comfortable with their friendliness. Also what other dealership has the owner walking around talking to you.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Wilbraham, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Professional Service
Very happy with the professionalism of the service department.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

EN
Eddie N.
Chicopee, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
5 star
The experience and process was easy and convenient from start to finish.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

MH
Michael H.
Holyoke, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Service department review
As always, a pleasure dealing with the service department, and all their staff. The staff is always efficient, pleasant, and they are always working hard at getting you checked in quickly, and when you check out are just as efficient.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

JB
James B.
Granby, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great staff . Great service.
Always top notch service. And a very comfortable waiting area.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

JO
James O.
Chicopee, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
45K check-up
Always great service at Gary Rome Hyundai in Holyoke
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Holyoke, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
great service
Service is great. On time and well done.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

AP
Alexandra P.
Chicopee, MA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Friendly and helpful
The service area and showroom are always spotless and I can count on the shuttle service whenever I have to drop off my car.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

RB
Rolando B.
Wilbraham, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Oil change and front end noise
Brought car in for oil change and a front end noise, planned on going to mall to kill some time. Found out GR will bring you home and,....and pick you up when your car is ready. This truly made my day easier.
ThanksGR
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

JG
Julie G.
Granby, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Best doggone place to buy a car
Love Gary Rome for service and sales. Everyone is friendly and courteous. My only complaint: I never get to see Jack.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business.  Jack is there most days.  Just ask your advisor and we will bring him out to say hello. 

Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

SS
Sue S.
Agawam, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2019 Category: Service
Not as expected
You must pay attention
Angela M L. from Gary Rome Hyundai responded on 03/13/2019

Good afternoon,

    I am very sorry to hear that your service visit was less  than exceptional. We pride ourselves on being completely transparent to our customers. It seems that we missed the mark this  time. We appreciate the feedback, for that allows us to work on our shortcomings. I would like to offer your next oil change free of charge for the miscommunication. Hopefully that will help resolve your most recent visit. Please print this email and use it as your coupon for the free oil change. Thank you again for your business. 

Patrick Hamel

Service Manager

413.536.4328 ext 1038




NA
Necmi A.
Chicopee, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
friendly, experience
CSR was excellent, very friendly and experience
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

B
B.
Easthampton, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Excellent service in a fast paced world.
the employees are very courteous and knowledgeable. free car wash was great.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
West Springfield, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Brake service
Very happy with service. Price was a lot lower than other shops.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Westfield, MA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Great Service and Facility
Great service, facility and overall experience. My one and only complaint is the quality of the complimentary car wash. It did not clean the car at all, it just left streaks of dirt, salt, etc. and water stains running down the entire back of the car. I was very disappointed with the car wash result, it almost looked worse than when I brought the car in.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 03/16/2019

I am sorry to hear the wash was not as expected.  Please feel free to return at anytime for a reclean.  As our customer never hesitate to come in for a wash. 

Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038