Reviews
Verified Customer
Shelburne Falls, MA
2017 Hyundai Sonata
Verified Customer
Service
Great service always on time.
Recommended
JAMES M. from Gary Rome Hyundai responded on 06/24/2019
We appreciate your business, thank you
SS
Sondra S.
Chicopee, MA
2015 Hyundai Elantra
Verified Customer
Service
The only problem that I had this time that I had to wait about 12 days between the time my check engine light came on and the time that I could get an appointment. Otherwise, everything went extremely well and I am very happy with my service
Recommended
JAMES M. from Gary Rome Hyundai responded on 06/24/2019
We appreciate your business, thank you
Verified Customer
Springfield, MA
2017 Hyundai Elantra
Verified Customer
Understaffed
Need more help.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 06/24/2019
Ms.
I am sorry to hear that you were here too long for your service visit.
We work hard to provide the best quality of work and the most efficient time frame.
We missed the opportunity to provide the 5 star service.
I know that you have your free oil changes up to 8 of them. I would like to offer you another FREE oil change. So make that 9 FREE oil changes.
Please accept our apology and please consider re scoring us based on our ability to resolve your concern.
Respectfully,
Kevin
Service Manager
413-536-4328 ext. 1038
Verified Customer
Holyoke, MA
2017 Hyundai Sonata
Verified Customer
Recent service
Always professional and courteous service.
I would not think of going anywhere else for a new car or servuce. I have been a satisfied customer over 20 years
I would not think of going anywhere else for a new car or servuce. I have been a satisfied customer over 20 years
Recommended
JAMES M. from Gary Rome Hyundai responded on 06/24/2019
We appreciate your business, thank you
WG
Wendy G.
Springfield, MA
2016 Hyundai Veloster
Verified Customer
Veloster
They are attentive and wonderful!
Recommended
JAMES M. from Gary Rome Hyundai responded on 06/24/2019
We appreciate your business, thank you
ND
Neera D.
South Hadley, MA
2019 Hyundai Sonata
Verified Customer
Courteous and pleasant.service staff.
I will not be able to evaluate them for the minor non maintenance work that was needed on my brand new car.
The waiting area is comfortable and clean. I was pleasantly surprised when I got inside my car to see that they had placed a water bottle for me. It was very nice. Thank you!
The waiting area is comfortable and clean. I was pleasantly surprised when I got inside my car to see that they had placed a water bottle for me. It was very nice. Thank you!
Recommended
MK
Michael K.
Holyoke, MA
2016 Hyundai Sonata
Verified Customer
Service
Another great service experience
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 06/24/2019
We appreciate your business. Thank you
Kevin SchechterleService Manager
413-536-4328 ext. 1038
Verified Customer
Huntington, MA
2017 Hyundai Tucson
Verified Customer
Car Maint.
Brought car in for oil change. No waiting and service provided in a timely manner. Car was returned clean (washed) and a cold, refreshing bottled water left for me in cup holder. No that is, as Gary Rome would say, "some doggone service". Haha does this dog (Jack) really exist? I've never seen it.
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 06/24/2019
That you for your business.
Kevin SchechterleService Manager
413-536-4328 ext. 1038
RS
Richard S.
Belchertown, MA
2018 Hyundai Sonata
Verified Customer
Knowledgeable, attentive, courteous staff. Wonderful facility that seems to run efficiently
I was fairly furious at the number of times it took to repair a seemingly simple problem and I apologise for showing my disgust. The problem was finally taken care of in a most professionally way and I was always treated with comfortable substitute transportation and informative explanation of the needed repair. This was a warranty repair of an original factory defect on a new car purchased elsewhere, but your dealership responded as if the purchase was from Gary Rome. Many thanks
Recommended
Verified Customer
Westfield, MA
2018 Hyundai Kona
Verified Customer
Efficient
A bit pricy for oil change
Recommended
RC
Roger C.
Chicopee, MA
2016 Hyundai Sonata
Verified Customer
great service
great staff
Recommended
RG
Roger G.
Chicopee, MA
2017 Hyundai Elantra
Verified Customer
Service and Parts Departments
Both are a great value
Recommended
Verified Customer
Southampton, MA
2009 Hyundai Elantra
Verified Customer
Great service
Work done in a timely manner. Everyone is very pleasant and accommodating
Recommended
Verified Customer
Belchertown, MA
2018 Hyundai Santa Fe S
Verified Customer
Oil change
Oil change and tire rotation, service was quick and my car was washed and vacuumed!
Recommended
JAMES M. from Gary Rome Hyundai responded on 06/21/2019
We appreciate your business, Thank you
GM
Grant M.
South Hadley, MA
2017 Hyundai Tucson
Verified Customer
Great products, great service
Gary Rome and his staff are always right there to help, friendly and knowledgeable. I won't go anywhere else!
Recommended
JAMES M. from Gary Rome Hyundai responded on 06/20/2019
we appreciate your business, thank you
MP
Miguel P.
Indian Orchard, MA
2015 Hyundai Tucson
Verified Customer
Service Department
Staff were great and polite, willing to answer any question as best possible.
Recommended
JAMES M. from Gary Rome Hyundai responded on 06/19/2019
We appreciate your business, thank you
MG
Melissa G.
Westfield, MA
2014 Hyundai Sonata
Verified Customer
Melissa G
Excellent staff and excellent customer service.
Recommended
JAMES M. from Gary Rome Hyundai responded on 06/18/2019
We appreciate your business, Thank you
PM
Philip M.
Holyoke, MA
2011 Hyundai Sonata
Verified Customer
If your car is tied up for a day or more for service they give you a loaner.
Had some issues with the air bag warning light. Angelia was able to get things all worked out for me and had the car back in a few days. She provided me with a loaner so everything ended good.
Recommended
Verified Customer
West Springfield, MA
2017 Hyundai Tucson
Verified Customer
ReScore Review™
Above & Beyond
I had previously mentioned that the service at Gary Rome was great, with the exception of them not cleaning the interior of my car (a minor detail overlooked). Kevin, the service manager contacted me and offered me a full detail of my car to make up for the inconvenience. Wow!!! I was just providing some constructive feedback...I did not expect such over the top service. Thank You!
Recommended
Original Review
Service
The service team is very friendly and helpful.
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 06/17/2019
I am sorry to hear that your vehicle was not cleaned on the inside.
I would like to resolve your concern by offering to provide to you a full detail at a $150.00 value.
Please print this e mail as your coupon voucher for the full detail.
I hope this resolves your concern and would hope that you will consider re scoring us based on our ability to take care of your concerns.
I would be happy to discuss this further if you wish.
You can reach me on my cell phone @ 413-636-5200
Respectfully,
Kevin
Service Manager
413-536-4328 ext. 1038
KT
Kilene T.
Indian Orchard, MA
2018 Hyundai Elantra
Verified Customer
Customer service
They try their best to accommodate customers. They have a great and positive attitude
Recommended
JAMES M. from Gary Rome Hyundai responded on 06/17/2019
We appreciate your business, Thank you