Gary Rome Hyundai

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413-536-4328
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Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

3118 Reviews

5 star
81%
4 star
10%
3 star
4%
2 star
1%
1 star
2%

ReScore Reviews™ (36)

ReScore
Overall Rating 3.9444425/5Overall Rating 3.9444425/5Overall Rating 3.9444425/5rating 3.9444425rating 3.9444425
Original
Overall Rating 2.31429/5Overall Rating 2.31429/5rating 2.31429rating 2.31429rating 2.31429
95% Would Recommend
92% Business Response
Latest Review about 12 hours ago

Reviews

Verified Customer
Chicopee, MA
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2018 Category: Service
good
good
Recommended
Verified Customer
Westfield, MA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Title
Service is great! I really feel these surveys are a terrible waste of my time and an unnecessary imposition on the customer.
If I have a problem with a dealer, both he and Hyundai will be certain to know about it.
Is there a way to opt out of these surveys?
Recommended
Verified Customer
Easthampton, MA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Recent Service
Service was fast and complete.
Recommended
Verified Customer
Chicopee, MA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Service dept
The service was great and quick.
Recommended
JG
James G.
Westfield, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Love the condition of the garage
Thanks for your help and support and I will get back to your place for a next
Appointment. thanks.
Recommended
KJ
Kevin J.
Holyoke, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Service
Service coordinator was great. She made sure all of my concerns were taken care of. She kept me abreast of the changes and charges prior to the work.
Recommended
Verified Customer
Agawam, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Friendly, approachable, we’re able to make time for me the day I called to change a headlight instead of saying you need an appt.
Overall a great experience.
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/19/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
WH
William H.
Easthampton, MA
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Always make me feel my car and myself are a priority.
From Angela at the drop off to the crew working on my car everyone makes me feel my car is in good hands.
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/18/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
JW
John W.
MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
review
finished service in a timely manner
Recommended
CD
Carmen D.
Holyoke, MA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Totally satisfied with my car and service
The service and vendor Edwin Collazo was very patient and please full. Love they way he atensce as .

Sorry for my spelling.
Recommended
Verified Customer
West Springfield, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
Friendly & great service!
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Verified Customer
Holyoke, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
Every time I come here I’m always greeted in a friendly manner and they provide excellent service.
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

We appreciate your business. Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
PS
Patricia S.
Ludlow, MA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service this time.
Washed my car and request drivers side mat be cleaned along with my inspection and oil change. Would purchase an Azera if available.
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

We appreciate your business. Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Verified Customer
Springfield, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018 Category: Service
Good
Thanks
Recommended
KS
Kevin S.
Springfield, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Very personalized service
Very friendly and knowledgeable staff. Very impressed with there service.
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Verified Customer
Westfield, MA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Nice Service
Welcoming waiting area, nice service providers
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
MR
Michael R.
Southwick, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Very Orifessuibak
Service was completed close to the time they said. They left the ibnterior clean and then washed the outside. I was very satisfied with the service overall.
Recommended
WS
William S.
Westfield, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
friendly
Greeted with a smile, left with a smile
Recommended
SM
Shannon M.
Ware, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great staff.
.
Recommended
JZ
Joan Z.
Hadley, MA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Satisfied Customer
The Service Department personnel are always friendly and professional. I do not feel as though I have ever paid for any unnecessary repairs. Just the opposite....I have brought in my car thinking I had a major problem only to find out it was a simple, inexpensive fix.

Thank you.
Recommended
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/14/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038