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Gates Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,123 Reviews)
61
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Score Details

5 stars
85%
4 stars
8%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
50
Total ReScores™
4.5
ReScore™ Average
61
Net Promoter Score ®

Business Details

About

We have built our business and reputation on customer satisfaction both in vehicle sales and service for over 100 years We have built our business and reputation on customer satisfaction both in vehicle sales and service for over 100 years

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(859) 624-1211
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (US & Canada)
6000 Atwood Drive Richmond, KY 40475
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,123 Reviews)
Write a Review
Recent Reviews
Verified Customer
Richmond, KY
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Very Disappointed
I took my car in for repairs. Over $500 spent for repairs and two days later the same issue. Cant get my car back in to be looked at until 4/12 but it was repaired on 3/28. Was also told by service manager that all customers are charged a $40 shop fee for towels, water and lubrication. Very disappointed and stuck here until the repair is completed.
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