Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

337 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


KG
KEN G.
Liberty, MO
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
The mechanics are always conscientious and explain what I need and why.
They get me in and out quickly when it's only an oil change but are careful to inspect all the other components. Pricing is always fair and reasonable too.

WM
WES M.
Kansas City, MO
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great service
Iv have used Gene's service for years and have never been let down. Always a positive experience. Fair prices, honest work and friendly staff. Definitely recommend.

RJ
Raymond J.
Kearney, MO
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Raymond said the employees communicated well. They had his vehicle in and out of service on time.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Liberty, MO
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Tire repair
Have been using Gene's for 30 years and they have always done a great job.

BD
Brantley D.
Kansas City, MO
Pontiac G5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Brantley said the service was good.
This review was collected via phone interview by Customer Research Inc.

TR
THOMAS R.
Liberty, MO
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Friendly staff, good service!
Prompt attention to my appointment, job done well.

BB
Brett B.
Holt, MO
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Brett said the service was good and timely.
This review was collected via phone interview by Customer Research Inc.

RS
RUSS S.
Liberty, MO
Ford Freestar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Great service
Great customer service

Verified Customer
Liberty, MO
Volvo S80
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2018
Simple service but ignored for a whole day
Called and set up to have a couple simple service is done. Dropped the car off after hours and left keys in dropbox. Heard nothing from service center the following day. Stopped in to see if services were completed and they had no idea what was going on with my vehicle that was left there.

AD
Alex D.
Independence, MO
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Alex said this business is great.
This review was collected via phone interview by Customer Research Inc.

ZS
Zach S.
Kansas City, MO
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Zach said everything was done timely and the prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

SB
STEVE B.
Liberty, MO
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Great customer service from Luke
Luke manages the front desk at Gene's and he does a great job keeping customers informed. He is very customer oriented and knows how to treat customers so they will come back to Gene's.

WJ
William J.
Liberty, MO
Hyundai SONATA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
William said the business took him in on short notice and worked him in. He also said they were very professional and he appreciates the service.
This review was collected via phone interview by Customer Research Inc.

MP
Mitchell P.
Liberty, MO
Dodge Avenger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/05/2018 Category: Service
Mitchell said there were problems from previous service in regards to a accident that happened on site. The bumper was not attached correctly and he asked to have it taken care of this visit. He stated it does not look right still. He also had questions about the alignment performed and why it was necessary. .
This review was collected via phone interview by Customer Research Inc.

JL
Jared L.
Missouri
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Jared said this business was very efficient. They are priced really well.
This review was collected via phone interview by Customer Research Inc.

SC
Sylvia C.
Liberty, MO
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Sylvia said she was very impressed with the service. She appreciated the quote being honored and not being up-sold. She stated that she really appreciated the complimentary snacks and drinks while she waited.
This review was collected via phone interview by Customer Research Inc.

MB
MARCUS B.
Independence, MO
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Actual mileage
I know we took a guess at the counter for mileage and it turns out we were 3k off. Actual mileage is 117k. Not sure if it matters in your records or not.

BB
Brandon B.
Liberty, MO
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Brandon said the customer service was great, and the price was good.
This review was collected via phone interview by Customer Research Inc.

AW
Ann W.
Kearney, MO
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Ann said she received good quick service.
This review was collected via phone interview by Customer Research Inc.

DB
Donald B.
Kansas City, MO
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Donald said Luke and Scott were great to work with at the business.
This review was collected via phone interview by Customer Research Inc.