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SureCritic / Genesis Of Hampton
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Genesis Of Hampton

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(15 Reviews)
100
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Score Details

5 stars
88%
4 stars
10%
3 stars
<1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(757) 865-8000
No Business Hours Provided

Business Hours

* No Time Zone Provided
2712 Magruder Blvd. Hampton, VA 23666
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(15 Reviews)
Write a Review
Recent Reviews
Verified Customer
Suffolk, VA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
verified customerVerified Customer
10
Category: Service
the special treatment of customers.
personal attention to the customer
RICKY R S., Client care Manager from Genesis Of Hampton responded on 08/27/2021 10:21 AM

Thank you for taking the time to fill out the survey and for the five star rating. Take care and be safe out there.

RO
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Rickey O.
Hampton, VA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
verified customerVerified Customer
10
Category: Service
The precision and the customer service offered by Matt and the team at Tysinger is awsome. The dedication presented to keep your car in its best condition is exceptional!
The precision and customer service offered by Matt and the team at Tysinger is great . The dedication presented to keep your car in its best driving condition is above awsome , true you have to pay for quality but it's worth it!!
RICKY R S., Client care Manager from Genesis Of Hampton responded on 08/27/2021 09:01 AM

Thank you for taking the time to fill out the survey and for the five star rating Take care and be safe out there.

PJ
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Phillip J.
Suffolk, VA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
verified customerVerified Customer
Category: Service
the special treatment of customers.
good people providing great customer service
Recommended
RICKY R S., Client care Manager from Genesis Of Hampton responded on 08/06/2021 09:15 AM

Thank you for taking the time to fill out the survey and for the five star rating. Take care and be safe out there.

Verified Customer
Newport News, VA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customerVerified Customer
Category: Service
Great service
I received great customer service from Matt Horton.
Recommended
RICKY R S., Client care Manager from Genesis Of Hampton responded on 06/23/2021 05:44 AM

Thank you for taking the time to fill out the survey and for the five star rating. Take care and be safe out there.

DM
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Don M.
Hampton, VA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
verified customerVerified Customer
Category: Service
Recall
Really disappointed Genesis has not come up with the parts to remedy the recall it issued in March regarding antilock brake fire possibilities.
Recommended
RICKY R S., Client care Manager from Genesis Of Hampton responded on 05/17/2021 05:36 AM

Thank you for taking the time to fill out the survey and for the five star rating. Take care and be safe out there.

Verified Customer
Suffolk, VA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Category: Service
Excellent overall!!
Once I drove into the garage, I was greeted immediately and my vehicle was shortly taken to the service department to start servicing my vehicle. I was kept informed of the progress of my vehicle.
Recommended
GB
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Gail B.
Newport News, VA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2021
verified customerVerified Customer
Category: Service
Service
Recently had my Genesis G80 in for inspection and total cleaning inside and outside waxing. The car looked like it had just rolled out of the showroom. The gloss of the paint was out of sight.
Recommended
TH
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Terrance H.
Chesapeake, VA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
verified customerVerified Customer
Category: Service
Superb facilities and Great customer service!
They have taken the proper measures to ensure customer are safe and satified
Recommended
RB
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Robert B.
Hampton, VA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
verified customerVerified Customer
Category: Service
Best of the Best
Been buying cars for 40 years and these guys get it right. Professional but friendly, straight shooters, quality service at all aspects of buying, financing, servicing and resale. Set the standard that should be seen anywhere car buying and servicing is done.
Recommended
FM
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Frederick M.
Newport News, VA
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
verified customerVerified Customer
Category: Service
Timely service
Easy to make an appointment and the amount of time that it took to complete my service was less than an hour.
Recommended
Verified Customer
Trent Woods, NC
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2020
verified customerVerified Customer
Category: Service
Review
people
Recommended
JJ
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James J.
Hampton, VA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
verified customerVerified Customer
Category: Service
Great customer service.
My experience was great from dealing with my sales rep to the GM and the financial advisor.
Recommended
KS
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Keith S.
Yorktown, VA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
verified customerVerified Customer
Category: Service
Great Quick Service
Service advisor met me as I got out of the car, paper work ready and sat down with a cup of coffee. About an hour and a half later I was on my way
The 37,ooo mile check, oil change and car wash complete. I was one happy camper!
Recommended
Verified Customer
Hampton, VA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customerVerified Customer
Category: Service
Great customer service
Dealership in great condition, and friendly staff
Recommended
DM
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Don M.
Hampton, VA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
verified customerVerified Customer
Category: Service
G80 service
I bought a new Azera in 2014 and am leasing a G80 at present. Each service has been a positive experience with attentive, helpful staff. I do, however, have to remark on the layout and appearance of the area where one checks in for service.
All one has to do is walk to the Mercedes/Audi service area to see that little pride is given to the Hyundai/Genesis area.
Lack of display items, dull colors, and plain neglect are what greet a Hyundai/Genesis customer. If Tysinger is serious about it"s desire to be a showcase for Hyundai, and especially Genesis, automobiles, this area needs to reflect that they do value these customers.
Respectfully, Don Murphy
Recommended
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