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Genesis Of Kirkland

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(24 Reviews)
59
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Score Details

5 stars
79%
4 stars
5%
3 stars
6%
2 stars
1%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
4
Total ReScores™
5.0
ReScore™ Average
59
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(425) 821-6611
No Business Hours Provided

Business Hours

* No Time Zone provided
11706 124 Th Ave Ne Kirkland, WA 98034
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Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(24 Reviews)
Write a Review
Recent Reviews
WT
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Win T.
Tacoma, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2021
0
Category: Sales
Post Sales Service Is CRAP
I am very unhappy with my genesis G70 purchase from this dealership. The sales guy was very irresponsive and ignored my messages. I bought G70 three weeks ago. I also purchased the Gap Insurance from the dealership. Obviously they overpriced the insurance. When I checked with my insurer, the same insurance is $900 cheaper than dealership. I realized I overpaid the next day. I called to the sales rep Tony the next day. He promised me to send me the GAP insurance cancellation form three weeks ago. I never received any emails nor response from him. I texted him three times since then. He just ignored my messages. I tried to call the sales department and another sales rep answered my call. She also promised me to send me the insurance cancellation from but I still haven't received anything. It is so obvious that they made it so difficult for the customer to cancel the overpriced insurance. I do not recommend doing any business with them. The post sales service is terrible.
NOEL H., Customer Relations Manager from Genesis Of Kirkland responded on 12/09/2021 11:24 AM

Win, we are sorry that Tony did not respond to your phone calls. We will be speaking to him regarding this. We thank you for taking mine and Chris Busik's phone call yesterday. We look forward to meeting you on Monday and will be working hard to resolve this issue. We appreciate you for bringing this to our attention and hope to turn your experience around. Have a great weekend.

Thank You,

Noel Holler
Customer Relations Manager
Ford & Hyundai of Kirkland
Ph:  425.821.6611  Ext 119
eM:  nholler@fordofkirkland.com
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