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SureCritic / Genesis Santa Monica
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Genesis Santa Monica

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(129 Reviews)
71
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Score Details

5 stars
82%
4 stars
4%
3 stars
2%
2 stars
<1%
1 star
10%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
6
Total ReScores™
4.2
ReScore™ Average
71
Net Promoter Score ®

Business Details

Categories
Contact
(424) 268-8094
Open
Business Hours

Business Hours

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 7:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
1100 Santa Monica Blvd Santa Monica, CA 90401
Get Directions
Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(129 Reviews)
Write a Review
Recent Reviews
BF
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Brian F.
Encino, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/18/2024
0
Category: Sales
Run don't walk away from this dealership
No return calls. No knowledge. No concern ... the worst dealer relationship I have ever encountered. Nice looking showroom, good inventory, but terrible service and concern. A total disaster. LA Car Guys needs to investigate this store ... the WORST
TF
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Tyler F.
Newport Beach, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2024
0
Category: Sales
A Practitioner of Consumer Fraud
Bought a GV70 from them new. Agreed upon a price but salesman tacked a service contract on without my consent. Have been charged extra and to make matters worse the dealer canceled it without my knowledge. I'm being charged more than agreed for nothing in return. Customer service is non-existent and they do not return calls. The vehicle is great but I will never buy Genesis again. Not a luxury experience at all. One star directed at new general manager Glen Moya, the replacement for Tammy Weaver, as he does not acknowledge customer concerns. I would advise not doing business here due to fraudulent practices
TF
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Tyler F.
Newport Beach, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2024
0
Category: Sales
A Practitioner of Consumer Fraud
Bought a GV70 from them new. Agreed upon a price but salesman tacked a service contract on without my consent. Have been charged extra and to make matters worse the dealer canceled it without my knowledge. I'm being charged more than agreed for nothing in return. Customer service is non-existent and they do not return calls. The vehicle is great but I will never buy Genesis again. Not a luxury experience at all. One star directed at new general manager Glen Moya, the replacement for Tammy Weaver, as he does not acknowledge customer concerns. I would advise not doing business here due to fraudulent practices
SJ
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Steve J.
Orange, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/25/2023
0
Category: Sales
DO NOT RECOMMEND
Genesis Santa Monica has the worst customer service of any car dealership. Been trying to get them to complete DMV paperwork so I can get pink slip and license plate. After countless calls and emails no one has responded to anything. Extremely poor customer service.
SJ
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Steve J.
Orange, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/25/2023
0
Category: Sales
DO NOT RECOMMEND
Genesis Santa Monica has the worst customer service of any car dealership. Been trying to get them to complete DMV paperwork so I can get pink slip and license plate. After countless calls and emails no one has responded to anything. Poor customer service and no follow up.
WS
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Williqm S.
Santa Monica, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2023
0
Category: Sales
Terrible Experience
It went from Bentley want to be to Kia. A bunch of lies. Nothing first class about this dealership. Every promise made at signing became not true once I paid. The manager is crude, unprofessional and just unpleasant. I won’t even get my car services at Genesis Santa Monica because I feel so uncomfortable going to dealership. Very poor management. #lacarguystinks
MF
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McKenzie F.
Glenwood Springs, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/27/2023
0
Category: Sales
DO NOT BUY FROM HERE UNDER ANY CIRCUMSTANCES!!
I made the horrible mistake of buying a new 2023 Genesis GV70 and had the car transported to the state I lived. Because I was out of state, the dealership tried to pull one over on me. The contract stipulates all the add-on features that come with the car. Get ready for it: the car didn't have ANY of the contractual items. And it gets better: the car arrived in a deplorable condition - oil marks from their employees all over the car seats, scratches on the interior of a brand new car. Alex (salesman) and Jamie (finance) will stop answering all communications - this is their pattern of behavior as you can see from other reviews. This is contract fraud and misrepresentation at the finest. I'm now going to hire a lawyer, and file complaints with both the Investigations Division of the DMV and Genesis Headquarters. Buying a car from here will be the worst mistake you ever make - don't do it. Listen to all the other reviewers who warned against their shady and illegal business practices. AVOID UNLESS YOU WANT TO HAVE TO HIRE A LAWYER.
HA
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Honest A.
Paradise Valley, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/27/2023
1
Category: Sales
Do not bother if your out if state
You will wait days for basic information. And, based on the other reviews, it’s even a bigger nightmare after you make the purchase.
KT
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K T.
Paradise Valley, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2023
1
Category: Sales
You’ll have to beg them to take your money.
If you are ready to buy, have great credit, even willing to fly out, but would like to get the runaround, wait days for answers about the warranty, etc., this is the perfect dealership for you. I was ready to go and just needed the most basic information before I flew out (i.e., photos or video of the car and the warranty information). They could not have made the process more painful. The deal is not going through even though it would’ve been done quickly and easily and I was ready to hop on a flight, which they knew.

Unnecessary games. Met all the bad stereotypes of a dealership buying experience. On the contrary, I went to a Volkswagen dealership to buy my daughter a car just a few months ago and it was easy peezy. The whole deal was done in 45 minutes. I was dreaming when I thought I could have the same experience here.
RT
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Rick T.
Stephenville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2023
0
Category: Sales
Stay away from Melvin Hayes
Stay away from Melvin Hayes!!!! ... And it looks like the whole dealership, looking at the reviews.
Online Manager, Genesis Santa Monica
melvinhayeveilacarguy.com
Car was purchased for out of state transfer, so I never walked into the dealership.
Car arrived with one key fob. $80k for a vehicle.
Typical car salesman, every excuse in the book AFTER the sale. STAY AWAY
GD
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G D.
West Richland, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2022
0
Category: Sales
Refused to provide documents so I can title car!
Bought a car from out of state. The service and communication through wasn't very good. However as soon as the deal was done, it stopped and they shipped the car with no title or supporting documentation.

When asked to provide me the info I was ignored and told to do it myself after asking repeatedly.

I would be very careful buying a car from this dealership. It's not worth the hassle.
JR
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Jafar R.
Los Angeles, CA
2022 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Sales
GENESIS G80
???
TAMMY L W. from Genesis Santa Monica responded on 02/17/2022 09:05 AM

Thank you for the opportunity to earn your business and trust, we appreciate you.

RN
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Robert N.
Oxnard, CA
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Sales
Please see survey
Please see survey. Everything was excellent!!
TAMMY L W. from Genesis Santa Monica responded on 02/16/2022 09:24 AM

Thank you very much for the opportunity to serve you, we know you had many choices and are grateful your chose us.

OS
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Oleg S.
Pasadena, CA
2022 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Sales
Looking for the best G80 deal
Was negotiated with several different dialers. Got the best deal from Genesis of Santa Monica!
TAMMY L W. from Genesis Santa Monica responded on 02/16/2022 09:26 AM

Thank you for the opportunity to earn your business & trust, we are grateful.

NC
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Natosha C.
Sherman Oaks, CA
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Sales
Excellent family oriented team!
Jacob and Melvin were courteous, patient, and very helpful throughout the entire leasing process.
TAMMY L W. from Genesis Santa Monica responded on 02/12/2022 01:27 PM

Thank you very much for sharing your experience and for the opporunity to be your Genesis Dealer, we are grateful.

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