Genins Autocare

Fixed my flat tire in a timely manner!

Sorry to say but our ignition stopped working and we had to have the car towed to Stoughton
We are waiting now to see if someone is willing and able to fix it on Memorial Day
If not, we will have to went a car to get home and then come back to retrieve it 😞
Everything else worked fine

Can you send us the receipt with the list of things to be done
That might help the Door Co mechanic
Thank you

Maintaining a car is work regardless of how reliable it is. I’m glad I have a service station like Genins that I can trust to help me understand what my car needs and to do the work quickly with a warm welcome.

We were so happy with the service we received from Genins! They saved us from buying a lemon!!! They were knowledgeable and professional and provided a detailed report as well as taking the time to explain their findings to us in person. We couldn’t be happier with our experience at Genin’s!

My car battery went dead unexpectedly. I live less than I have mile from Genin's so they were my first thought to call. Someone came quickly to get the car started. I had a new and high quality battery in a short time. The price was reasonable too.

Every staff person at Genin’s is professional, polite, attentive, and informative. They provide excellent service and prompt follow-up.

Kerri Jo is as good as there is in this business.

At Genin's they say what they do and always do what they say. It's the only place I let touch the hood release of my car that isn't me.

Super customer service. Keri-jo is the greatest!

I’ve been looking for a small, locally owned shop to bring my cars to since my last mechanic retired. I stopped in last weekend and made an appt to get my tires swapped and hoped to start an ongoing relationship.

I came in for my appt and they did not appear to be expecting me, and informed me that it would be done around 11:30 am when I was told initially 9am. This totally screwed up my day. I was told I could reschedule but at that point I wanted to make sure my car was safe and get the old tires removed.

I was a bit thrown off about how to rearrange my work schedule but still very nice about the whole thing but the person helping me seemed annoyed with me, wasn’t very nice and made me feel like I somehow inconvenienced THEM. While I waited, she was in the back laughing with another employee and it just seemed unprofessional.

Ultimately, I thought there would be some small gesture for the mix up just to show they value my business. They noted my headlight was out and if it were my business, I would have swapped that out or offered a discount to come back and get that taken care of.

We have used this shop to service our vehicles for many years, and have generally been very pleased. In the real world of repairs, things don't always turn out quite right, but if you give them a chance, they always make it good. The staff from the owner down have always been reasonable, gracious and honest.

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Excellent service along with good communications and customer support.

Twice a year the snow tires and the all weather tires get swapped. So convenient to have it done right in the neighborhood. At the same time a complementary check is run and if a problem shows up it can be taken care of there too. I trust their advise and have confidence in their service

I made an appointment, gave them some flexibility with time and they took all day to get back to me. Felt a bit pressured to do more work than necessary, overall felt the bill was high for such a minor problem. Also it should say on their website that coupons can only be accepted when you first call, although how you are supposed to tell how many hours of work are needed is hard to tell if you aren't sure of the problem.

Nice and efficient, good people.

They were very open about what they did to determine the problem and made valid preventative actions to take.

Am always so pleased at how well I am taken care of! Thank you!

I needed major work done on a nice, low mileage but old car. I got an estimate from another place and then went to Genins. Their estimate was $2000+ less than the other place. I had Genins do the work and it was completed incredibly fast. I'm very happy with the entire experience I had with Genins and I'll be going back for future needs.

I appreciate supporting a locally owned business in my own neighborhood. They are dependable, friendly and helpful.