Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

511 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
96% Would Recommend
76% Business Response
Latest Review about 1 hour ago

Reviews


SE
Steve E.
Madison, WI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service
Steve said this business was convenient and they provided good work. The cost of service was about the price he was expecting it to be, they had his vehicle ready on time, and his experience was great. He would certainly recommend them and reiterated they do great work.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 04/19/2016

Thank you!
We appreciate your business.

Rick T Genin
President
608-238-1088

DW
Dan W.
Madison, WI
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2016
Timely service
I receive an immediate quote, an appointment the next day and it was ready when they said it would be.
Rick G., President from Genins Autocare responded on 04/19/2016

Thank you!
We appreciate your business.

Rick T Genin
President
608-238-1088

BW
Brooke W.
Madison, WI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2016
Great Work!!!
The guys always do great work!!!
Rick G., President from Genins Autocare responded on 04/19/2016

Thank you!
We appreciate your business.

Rick T Genin
President
608-238-1088

FM
Faye M.
Madison, WI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2016
great mechanics and friendly staff
I have a new car and brought it in for the Aquapel windshield treatment. I'd been using it on my old care since they offered it. The visibility and ease of rain,snow and ice removal is wonderful. They said it will last 6 months but its closer to 8.
Rick G., President from Genins Autocare responded on 04/19/2016

Thank you!
We appreciate your business.

Rick T Genin
President
608-238-1088

CJ
Chris J.
Madison, WI
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2016 Category: Service
Chris said this business was straightforward about getting his vehicle in and out in a timely fashion. They discussed the repairs before they got started on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 04/19/2016

Thank you!
We appreciate your business.

Rick T Genin
President
608-238-1088

RT
Ryan T.
Madison, WI
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2016 Category: Service
Ryan said he has been there before and they take care of him quickly.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 04/19/2016

Thank you!
We appreciate your business.

Rick T Genin
President
608-238-1088

LK
Linda K.
Madison, WI
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016
Great work.
As always, professional and courteous service. Work done as promised. I trust them to keep my car running safely and smoothly.
Rick G., President from Genins Autocare responded on 04/19/2016

Thank you!
We appreciate your business.

Rick T Genin
President
608-238-1088

SK
Sarah K.
Middleton, WI
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016 Category: Service
Sarah said the business did a fine job on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 04/19/2016

Thank you!
We appreciate your business.

Rick T Genin
President
608-238-1088

SS
Steven S.
Madison, WI
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2016
Reliable fast quality service
Excellent job with my car seat
Rick G., President from Genins Autocare responded on 04/19/2016

Thank you!
We appreciate your business.

Rick T Genin
President
608-238-1088

BG
Benjamin G.
Madison, WI
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2016 Category: Service
Benjamin said he will recommend this business.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 03/22/2016

Thank you!
We appreciate your taking the time to reply.

Rick T Genin
President
608-238-1088

IS
Isabela S.
Madison, WI
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2016 Category: Service
Isabela said she is unsure if the problem is fixed, but she would recommend this business for service. She also said the manager of this business was informative, nice, and she believed he did the best to help her. She has not had a very good feel of the vehicle after she got it back.
This review was collected via phone interview by Customer Research Inc.

CM
Courtland M.
Sun Prairie, WI
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2016
Always fixed on time and correctly!
Genin's is a great place to get your vehicles serviced. Professional, affordable and friendly. I've never been disappointed after leaving.
Rick G., President from Genins Autocare responded on 03/22/2016

Thank you!
We appreciate your taking the time to reply.

Rick T Genin
President
608-238-1088

YP
Yunfeng P.
Madison, WI
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2016 Category: Service
Yunfeng said the business provides very good service. His one concern is the facility is so busy, it is hard for him to drop in for an appointment.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 03/22/2016

Thank you!
We appreciate your taking the time to reply.

Rick T Genin
President
608-238-1088

RP
ROBERT and CAROL P.
Madison, WI
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2016
Trustworthy and competent
They do the work well, generally and take responsibility if there is an issue afterwards. When they call attention to problems, I don't feel I need to worry that I'm being upsold.
Rick G., President from Genins Autocare responded on 03/09/2016

Robert
Appreciate your busines.
Thank you

Rick T Genin
President
608-238-1088

MW
Matt W.
Madison, WI
Pontiac G6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/05/2016 Category: Service
Matt said this business told him a bunch of things that were wrong with his vehicle that were not true.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 03/22/2016

Made or attempted to make phone contact with Matt on 4 occassions;3/8 @ 3:55pm, 3/9 @ 8:22 am, 3/14 @ 8:52 am and today 3/22 @10:55am.
I did talk speak with Matt on 2 occassion he never had time or committed to come to the shop to go over his concerns / commets.
It was documented on his repair order that he had choosen to make some of the repairs himself. 

Rick T Genin
President
608-238-1088

RM
Raymond M.
Stoughton, WI
Mercury Tracer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016
Knowledgeable staff!
Great experience! No problems or worries! Great staff!
Rick G., President from Genins Autocare responded on 03/02/2016

Thank you!
We appreciate your taking the time to reply.

Rick T Genin
President
608-238-1088

MS
Marissa S.
Madison, WI
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Service
Marissa said the repairs were done in a timely manner and they also kept her informed.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 03/02/2016

Thank you!
We appreciate your taking the time to reply.

Rick T Genin
President
608-238-1088

ST
Saithao (si) T.
Madison, WI
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Service
Saithao said they were very efficient and the work turned out great.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 03/02/2016

Thank you!
We appreciate your taking the time to reply.

Rick T Genin
President
608-238-1088

JM
Jason M.
Madison, WI
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2016 Category: Service
Jason said the business was quick, easy and knew what they were doing.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 03/02/2016

Thank you!
We appreciate your taking the time to reply.

Rick T Genin
President
608-238-1088

HS
Heather S.
Madison, WI
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2016 Category: Service
Heather said the business did well and they did more of an inspection than she thought. However, they took longer than expected.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 03/02/2016

Thank you!
We appreciate your taking the time to reply.

Rick T Genin
President
608-238-1088