Reviews
BB
Ben B.
Madison, WI
Subaru Impreza Sedan
Verified Customer
ReScore Review™
Thanks Rick!
I appreciate Rick reaching out to me to resolve my complaint. He issued me a partial refund which brought the service cost in line with my expectations. Many thanks. I will be sure to get an estimate of all work to be done in the future to avoid surprises when it comes time to pay.
Recommended
Original Review
Air filter upsell is a rip-off
I think the customer service and the quality of the work done was very good, but the prices are way too high. I had taken my car in for an oil change, and got a call in the middle of the day suggesting I get my engine and cabin air filters replaced, which I agreed to because it had been a while. However, after seeing the bill, I realized they dramatically marked up the parts (over double the cost of the exact parts from NAPA) and labor costs ($54) of the air filter work. I can easily do that kind of work myself, and would have had I known they charge such ridiculous prices for it. Now I don't think I can trust this shop. There are several other good repair shops in the area so I won't be back.
Rick G., President from Genins Autocare responded on 04/03/2019
Ben
Thanks for taking my call 4/2 @ 11:56 am. We reached an agreeable refund amount.
I hope you are more satisfied with your overall service experience at Genins
Thank you
President
608-238-1088
Rick G., President from Genins Autocare responded on 04/08/2019
Ben
If you do not mind I am sendinf a 'Rescore' survey.
If you feel you can now Score Genin's with a 4 out 5 positive please rescore it.
If not just discard the survey.
Thank you
President
608-238-1088
Rick G., President from Genins Autocare responded on 04/15/2019
Thank you
Rick T GeninPresident
608-238-1088
MM
Mike M.
Madison, WI
Honda CR-V
Verified Customer
ReScore Review™
good follow up service by owner
Had a few concerns about length of time it took to get a tire repaired. Owner was prompt in following up on my concerns, and hopefully discussed improving the somewhat lacking communication I received in the shop with his staff.
Recommended
Original Review
Long wait for a tire check
Even though I purchased my set of tires at Genin's, and even though I made an appointment a day before dropping in, I found the wait to check a tire's slow leak a bit ridiculous. I was at a nearby coffeeshop almost two and a half hours for the tire plug/remounting.
When I got the text that the car was ready, and went in to pay the bill, I asked what problems they found with the tire. The person working said "I don't know. They didn't tell me. That'll be $40." Not exactly friendly customer service...I will probably take my car to the dealer next time, and buy my tires elsewhere.
When I got the text that the car was ready, and went in to pay the bill, I asked what problems they found with the tire. The person working said "I don't know. They didn't tell me. That'll be $40." Not exactly friendly customer service...I will probably take my car to the dealer next time, and buy my tires elsewhere.
Rick G., President from Genins Autocare responded on 01/31/2019
Mike
I appreciate your taking the time to let me know your thoughts.
I apologize for the inconvenience. We realize the value of eveyone's time. Winter tire repairs require the tire and rim to warm up.
I understand you are dissatified but the repair completed properly is the goal. How much time it takes varies.
Thank you
President
608-238-1088
DC
Debaditya (Dave) C.
Madison, WI
Toyota Camry
Verified Customer
ReScore Review™
Updating review based on response
This is an improved review as I am impressed by the response from the president of Genin's autocare to my previous review. This is a person who takes feedback seriously and engage his customers.
I admit I was being flippant about the cost of a synthetic oil change. While $100 is on the pricier side for this, it is not outrageously overpriced, and possibly justified given the reputation and location of the establishment.
I am still skeptical about the justification of the "recommended service" fiasco. However, I will let it go and hope such incidents are avoided in future.
I admit I was being flippant about the cost of a synthetic oil change. While $100 is on the pricier side for this, it is not outrageously overpriced, and possibly justified given the reputation and location of the establishment.
I am still skeptical about the justification of the "recommended service" fiasco. However, I will let it go and hope such incidents are avoided in future.
Recommended
Original Review
Felt like they attempted to rip me off
Went for an oil change. I was charged $100 which seemed on the higher side for something so trivial, but I decided to give them the benefit of doubt as I was told that the oil is pretty expensive (this costs $40 at a Toyota service center but I decided to get it done here anyway as the weather was bad). After the service, they said that a complimentary inspection has been performed and that I need to change my air filter and license plate bulbs. This is clear bullshit as I got those done from Genin's about 5 weeks back (the person. I am disappointed at this behavior as this was an honest mistake (which calls into question the mechanic's competence) or an attempt to rip me off. Either way, you have lost a customer who takes loyalty seriously.
Rick G., President from Genins Autocare responded on 02/01/2019
Hi Dave
Thank you for taking the time to do a review.
More so "Thanks" for taking my call yesterday. I understand the $100 charge seemed high at the time but know you know that was for synthetic motor oil, it's is more costly. You also know 'Toyota' will not do synthetic for $40.00.
We also went over that the "Recommended Service" still on the Invoice was simply human error, as by oversite, it was not removed, thus making it look as if it was being recommended a second time.
I would apprecaite your taking the time to re-review our service.
We are very proud of the service we provide. And our long standing reputation.
We appreciate your business.
Thank you
President
608-238-1088
Verified Customer
Madison, WI
Hyundai Elantra
Verified Customer
Love it
Genins is the cat’s meow
Recommended
EW
Ed W.
Madison, WI
Ford Ranger
Verified Customer
High quality operation
Outstanding service and customer focus.
Recommended
CG
Cameron G.
Madison, WI
Jeep Grand Cherokee
Verified Customer
Great experience
Excellent experience, Keri sent a text with a link to the inspection that included photos of what they were talking about. She gave me a call and walked me through what was going on and also sent the complete line item quote for the work. Very honest shop, will bring my vehicle back. Excellent customer experience.
Recommended
DI
Denny I.
Sun Prairie, WI
Hyundai Elantra Touring
Verified Customer
Peachy keen.
Very satisfied with the tires that were suggested.
Recommended
Rick G., President from Genins Autocare responded on 07/15/2019
Denny
We appreciate your business.
Thank you
President
608-238-1088
JK
James K.
Madison, WI
Ram 1500
Verified Customer
Great tire service
I knew they were booked but they were able to squeeze in the tire repair in-between appts while I hung out at a nearby restaurant. Extremely nice people to work with and I was very pleased to be helped out on a random breakdown.
Recommended
Rick G., President from Genins Autocare responded on 07/15/2019
James
We appreciate your business.
Thank you
President
608-238-1088
DC
Dan C.
Barneveld, WI
Chevrolet Equinox
Verified Customer
Dan said he had a good experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 07/15/2019
Dan
We appreciate your business.
Thank you
President
608-238-1088
Verified Customer
Madison, WI
Honda Odyssey
Verified Customer
Great people and service
Great quality service from people who care
Recommended
Rick G., President from Genins Autocare responded on 07/15/2019
We appreciate your business.
Thank you
President
608-238-1088
LT
Leslie and John T.
Madison, WI
Audi Q5
Verified Customer
Thank you!
Trustworthy, Knowledgeable, Efficient, Accommodating, Valuable, Earnest, Relentless, Like family
Recommended
Rick G., President from Genins Autocare responded on 07/01/2019
Leslie and John
We appreciate your business.
Thank you
President
608-238-1088
Verified Customer
Madison, WI
Subaru Outback (Natl)
Verified Customer
Never a let letdown
Never any problem with major or minor repairs. Kept my Subarus safe for 7 years. Dog friendly. People friendly too.
Recommended
Rick G., President from Genins Autocare responded on 07/01/2019
Thank you!
Rick
President
608-238-1088
AF
Ariel F.
Madison, WI
Ford Fusion
Verified Customer
Quality service
My ABS light came on on my 2015 Ford Fusion. Of course, this happened after my warranty expired. My family has used Randy and Genins’s for service for over 20 years. I called late in the afternoon and spoke with Mari Jo, the service manager.Yeah! A female service manager.She said to bring the car in early the next day (Friday). I took the car in at 8:30. Based on what friends had said and the Internet, I expected the car would be out of service over the weekend and be a costly repair. By 11, I had a call from Mari Jo indicating what was wrong and an estimate on repair cost. To my delight, the repair cost was much lower than I had expected. At 3:00, I received a call that the Fusion was ready to be picked up. That was great that it could be repaired and picked up on the same day it was taken in. Thank you Genins!
Recommended
Rick G., President from Genins Autocare responded on 07/01/2019
Ariel
We appreciate your business.
Thank you
President
608-238-1088
Verified Customer
Madison, WI
Lexus IS 250
Verified Customer
Brakes
Lots of communication via text and phone call so I knew exactly what was going on with my car. They also tried to get the work done as quickly as possible. I will go back in the future.
Recommended
Rick G., President from Genins Autocare responded on 07/01/2019
Thank you!
Rick T GeninPresident
608-238-1088
Verified Customer
Middleton, WI
Honda Civic Cpe
Verified Customer
Extremely professional
For better or worse, there is an enforced distance between the customer and the mechanics.
Recommended
Rick G., President from Genins Autocare responded on 06/21/2019
Thank so much for accepting my call today. It was a great conversation. I appreciate your willingness to allow me to explain how/ why we operate as we do.
We greatly appreciate your business.
We will see you again.
Again Thank you
Rick
President
608-238-1088
DS
David S.
Spring Green, WI
Scion xA
Verified Customer
Prompt and Friendly Service
I’ve had my car repaired twice now at Genins, and they’re already my “go to” for car repairs. The service is prompt, thorough, and friendly. I recommend Genins highly.
Recommended
Rick G., President from Genins Autocare responded on 07/01/2019
David
We appreciate your business.
Thank you
President
608-238-1088
LH
Lynn H.
Cambridge, WI
Chevrolet TrailBlazer
Verified Customer
Exceptional employees
Everyone that I met were so professional and friendly. I feel they did not over charge me for the service I was having with my car.
I was even given a loaner car to use for a couple of days while they serviced my car.
I would definitely take my car back there for any work that might need doing. Thank you, Genin.
I was even given a loaner car to use for a couple of days while they serviced my car.
I would definitely take my car back there for any work that might need doing. Thank you, Genin.
Recommended
Rick G., President from Genins Autocare responded on 07/01/2019
Lynn
We appreciate your business.
Thank you
President
608-238-1088
CM
Cynthia M.
Madison, WI
Honda Fit
Verified Customer
excellent service I can trust
Friendly, clean, service I can trust,
Recommended
Rick G., President from Genins Autocare responded on 07/01/2019
Cynthia
We appreciate your business.
Thank you
President
608-238-1088
PG
Peggy G.
Madison, WI
Audi A4
Verified Customer
Neighborhood service with care.
Genin's Auto Care is a family-owned business which provides efficient, knowledgable, professional and friendly service.
I appreciate that both woman and men work together as a team. They all will answer your questions in a timely manner
and provide excellent care to any care that you own. Peggy G
I appreciate that both woman and men work together as a team. They all will answer your questions in a timely manner
and provide excellent care to any care that you own. Peggy G
Recommended
Rick G., President from Genins Autocare responded on 07/01/2019
Peggy
We appreciate your business.
Thank you
President
608-238-1088
EL
Ed and Pat L.
Madison, WI
Dodge Grand Caravan
Verified Customer
Expert service
Personal and prompt care with the feeling of confidence the job is done professionally
Recommended
Rick G., President from Genins Autocare responded on 07/01/2019
Ed and Pat
We appreciate your business.
Thank you
President
608-238-1088