Reviews

Ben
Thanks for taking my call 4/2 @ 11:56 am. We reached an agreeable refund amount.
I hope you are more satisfied with your overall service experience at Genins
Thank you
President
608-238-1088
Ben
If you do not mind I am sendinf a 'Rescore' survey.
If you feel you can now Score Genin's with a 4 out 5 positive please rescore it.
If not just discard the survey.
Thank you
President
608-238-1088
Thank you
Rick T GeninPresident
608-238-1088

When I got the text that the car was ready, and went in to pay the bill, I asked what problems they found with the tire. The person working said "I don't know. They didn't tell me. That'll be $40." Not exactly friendly customer service...I will probably take my car to the dealer next time, and buy my tires elsewhere.
Mike
I appreciate your taking the time to let me know your thoughts.
I apologize for the inconvenience. We realize the value of eveyone's time. Winter tire repairs require the tire and rim to warm up.
I understand you are dissatified but the repair completed properly is the goal. How much time it takes varies.
Thank you
President
608-238-1088

I admit I was being flippant about the cost of a synthetic oil change. While $100 is on the pricier side for this, it is not outrageously overpriced, and possibly justified given the reputation and location of the establishment.
I am still skeptical about the justification of the "recommended service" fiasco. However, I will let it go and hope such incidents are avoided in future.
Hi Dave
Thank you for taking the time to do a review.
More so "Thanks" for taking my call yesterday. I understand the $100 charge seemed high at the time but know you know that was for synthetic motor oil, it's is more costly. You also know 'Toyota' will not do synthetic for $40.00.
We also went over that the "Recommended Service" still on the Invoice was simply human error, as by oversite, it was not removed, thus making it look as if it was being recommended a second time.
I would apprecaite your taking the time to re-review our service.
We are very proud of the service we provide. And our long standing reputation.
We appreciate your business.
Thank you
President
608-238-1088




The job was done quickly, and the price was OK with me.
They have done work on another vehicle with the same result.


Thanks!


Appreciate your business.
Thank you
President
608-238-1088

Suzanne
Appreciate your taking the time to reply to our Reveiw.
I apologize we do not meet your expectations.
We wish you better service in the future.
Thank you
President
608-238-1088

Sheila
Appreciate your business.
Thank you
President
608-238-1088

Appreciate your business.
Thank you
President
608-238-1088

Jane
Appreciate your business.
Thank you
President
608-238-1088