Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

2485 Reviews

ReScore Reviews™ (115)

ReScore
Overall Rating 4.8260848/5Overall Rating 4.8260848/5Overall Rating 4.8260848/5Overall Rating 4.8260848/5rating 4.8260848
Original
Overall Rating 2.27826/5Overall Rating 2.27826/5rating 2.27826rating 2.27826rating 2.27826
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Geneva, IL
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Car Rating
Waiting room is comfortable and service was performed in a timely matter.
KEVIN L. from Gerald Hyundai responded on 08/21/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


SL
Shawn L.
Elburn, IL
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2018 Category: Service
clean and courteous
good staff in service. facility is nice and clean. Informative staff
KEVIN L. from Gerald Hyundai responded on 08/21/2018

Dear Sir,

Thank you for choosing Gerald Hyundai for your service needs and I am sorry that the brakes are making a ton of noise and vibration. I will be having Abe reach out to you to arrange to get this taken care of for you 

Kevin Langton
Service Manager


TC
Theodore C.
Oswego, IL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
A JOB WELL DONE!
My wife and I are very pleased for Chris' team and the check-up and work provided for our "new" car.
KEVIN L. from Gerald Hyundai responded on 08/21/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


Verified Customer
North Aurora, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Excellent and quick service
Oil change was done efficiently and courteously; I use Gerald Hyundai for all my maintenance!
KEVIN L. from Gerald Hyundai responded on 08/20/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


JG
Jacquelyn G.
Yorkville, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
Staff
Friendly staff
KEVIN L. from Gerald Hyundai responded on 08/20/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


Verified Customer
Batavia, IL
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Service as promised - on time, and complete/accurate the first time
professional service from greeting to calls on status to pick up
KEVIN L. from Gerald Hyundai responded on 08/18/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


Verified Customer
Yorkville, IL
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Those prices!
Service as expected, nice rep Jaybee and prompt communication. Stratospheric service prices (not sure if this is a union thing, but somebody needs to get these hourly rates back into reality.)
KEVIN L. from Gerald Hyundai responded on 08/17/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


Verified Customer
North Aurora, IL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Service
Excellent as always
KEVIN L. from Gerald Hyundai responded on 08/16/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


DH
Deanna H.
Naperville, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Awesome
Amazing team! Love the staff, I’ve been getting my vehicle serviced here for 2years. Special thanks for great customer service to JB, and Anthony!!!
KEVIN L. from Gerald Hyundai responded on 08/15/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


Verified Customer
Montgomery, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent Service
Friendly Atmosphere, nice waiting room, knowledgeable workers. Great Service.
KEVIN L. from Gerald Hyundai responded on 08/15/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


LF
Laurie F.
Oswego, IL
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great job!
Service was great and done in timely fashion. I asked for service plan and was given one for up to 150,000 miles. Awesome.
KEVIN L. from Gerald Hyundai responded on 08/14/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


SS
Susan S.
Winfield, IL
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Outstanding Service
I had an excellent experience with this dealership. They kept me informed of the timeline and provided me with a beautiful loaner vehicle. I would highly recommend this dealor for its sales and service .
KEVIN L. from Gerald Hyundai responded on 08/14/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


BW
Brian W.
Aurora, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Courtesy and fast service
From the minute I got there til I left everyone was nice and helpful. Pleasant surprise in today’s world
KEVIN L. from Gerald Hyundai responded on 08/14/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


Verified Customer
Sycamore, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Excellent customer service
Always welcoming and super nice whenever I come in for services!
KEVIN L. from Gerald Hyundai responded on 08/14/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


Verified Customer
Aurora, IL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Excellent service
Another excellent experience with service at Gerald Hyundai! Thank you.
KEVIN L. from Gerald Hyundai responded on 08/13/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


GT
Grace T.
Geneva, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
excellent!
very happy with service. thank you!
KEVIN L. from Gerald Hyundai responded on 08/13/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


BM
Bob M.
Oswego, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Chris was great,
My experience was great. Chris was professional and courteous!
KEVIN L. from Gerald Hyundai responded on 08/13/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


RM
Robert M.
Plainfield, IL
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great dealer and service!
Even though this dealer is not in my city, i continue to have my vehicle services there because of the prompt and professional service I receive. They truly apprec iate their customers!
KEVIN L. from Gerald Hyundai responded on 08/13/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


GO
Gregory O.
Midlothian, IL
2008 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
They smile
Always helpful
KEVIN L. from Gerald Hyundai responded on 08/13/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager


BV
Bryan V.
Aurora, IL
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Service Department is outstanding!
Everyone in the service department is great and helpful. From getting parts from the parts department occasionally to getting my car serviced these groups of people are top class. My car has been in for a few days but I have been getting calls daily on updates about my vehicle in which I really appreciate. Keep up the good work!
KEVIN L. from Gerald Hyundai responded on 08/13/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager