Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

2937 Reviews

ReScore Reviews™ (131)

ReScore
Overall Rating 4.8396954/5Overall Rating 4.8396954/5Overall Rating 4.8396954/5Overall Rating 4.8396954/5rating 4.8396954
Original
Overall Rating 2.27132/5Overall Rating 2.27132/5rating 2.27132rating 2.27132rating 2.27132
95% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


RS
Ralph S.
Wheaton, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Gerald Hyundai
Service work was good. I was not happy with how they dealt with scratches on the hood four days after I took possession of the vehicle.

RS
Roch S.
Naperville, IL
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Respects the customer
My partner in keeping my car running, avoiding breakdowns, doing the work that is necessary.

Recognizes that they increase sales long term by respecting the customer and working efficiently so the customer comes back, NOT upselling unnecessary work which is what some dealers do.

ST
Sharon T.
Batavia, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Great service
Bes was very respectful and friendly. Made sure I was happy with the service. It was refreshing dealing with a happy person!

Verified Customer
Oswego, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
The service department was amazing
Front to back I was kept informed of the status of my vehicle. I bought Hyundai because of your exceptional dependability and warranty and have always been amazed.
KEVIN L. from Gerald Hyundai responded on 01/18/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

JK
Joseph K.
Batavia, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Great Dealership
You expect great service, good communication and respect when you visit a dealership for service. You get it at Gerald Hyundai in North Aurora. They changed my oil, rotated my tires and gave me a free car wash and interior cleaning. The price was a little on the high side but the quality was very good. They promised it would take about 2 hours, which I thought was rather high but it took only 1.5 hours.
KEVIN L. from Gerald Hyundai responded on 01/18/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

JS
Jerry S.
Aurora, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Service Department was great.
Perform recall software updated in a timely manner. Service department was very considerate and made me feel like a valued customer.
KEVIN L. from Gerald Hyundai responded on 01/18/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

AJ
Arthur J.
Big Rock, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Hyundai service
Great service they know your name when you drive in always ready to help and know there cars mechanical parts.
KEVIN L. from Gerald Hyundai responded on 01/18/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

TA
Thomas A.
Yorkville, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
The quality of the people
Always a pleasure to go there
KEVIN L. from Gerald Hyundai responded on 01/16/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

DR
Dennis R.
Aurora, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Service
See earlier comment
KEVIN L. from Gerald Hyundai responded on 01/16/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

MD
Mark D.
Naperville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Proessional. Efficient. I trust them.
JayBee always does a great job!
KEVIN L. from Gerald Hyundai responded on 01/16/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

DD
Delargo D.
Hoffman Estates, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
The employees are so nice and happy and helpful
They are so helpful
KEVIN L. from Gerald Hyundai responded on 01/16/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Geneva, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service
Always happy with this Hyundai service department. Very friendly, trustworthy and knowledgeable.
I will buy my next car from here because of the service department!
KEVIN L. from Gerald Hyundai responded on 01/16/2019

Dear Madam/Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

MP
Michael P.
North Aurora, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Service for Recall
Staff was very attentive and courteous. Answered all of my questions.
KEVIN L. from Gerald Hyundai responded on 01/16/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

JS
Jerome S.
Sugar Grove, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
work was completed on time
keep up the good work!
KEVIN L. from Gerald Hyundai responded on 01/16/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Aurora, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
8-year satisfied customer
Gerald Hyundai has been unwavering in their excellent customer service. They are consistent, professional, efficient, and honest.
KEVIN L. from Gerald Hyundai responded on 01/14/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Lisle, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2019 Category: Service
Maintenance
Not going to drive 20 miles anymore for just a oil change that I can do myself when that’s all the warranty covers what’s the point.
KEVIN L. from Gerald Hyundai responded on 01/14/2019

Dear Madam,

I am sorry to hear that you are unhappy with the maintenance coverage and I would like to have someone to talk to about it 

Kevin Langton
Service Manager
630-849-2613

RM
Robert M.
Yorkville, IL
2017 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
multi check discrepancy
Normally it is fine but now i wonder - on my previous visit the multi check showed my tires in the yellow as well as the brakes - my visit on 1/8/19 everything was in the green - something is not correct!
KEVIN L. from Gerald Hyundai responded on 01/14/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

LD
Lynn D.
Bolingbrook, IL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Friendly staff
I had a pleasant service visit.
KEVIN L. from Gerald Hyundai responded on 01/14/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

PA
Pablo A.
Aurora, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great pleople
5
KEVIN L. from Gerald Hyundai responded on 01/14/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

DO
David O.
Naperville, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
service
no comment
KEVIN L. from Gerald Hyundai responded on 01/14/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613