Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3381 Reviews

ReScore Reviews™ (137)

ReScore
Overall Rating 4.8175187/5Overall Rating 4.8175187/5Overall Rating 4.8175187/5Overall Rating 4.8175187/5rating 4.8175187
Original
Overall Rating 2.24088/5Overall Rating 2.24088/5rating 2.24088rating 2.24088rating 2.24088
95% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


SW
Sandra W.
Geneva, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Helpful service department
Service people are friendly and patiently answer questions.
KEVIN L. from Gerald Hyundai responded on 06/26/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Aurora, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Gerald Service
I had a coupon for the work which helps, Everyone is very nice and professional, Gerald had pictures of the problems, the waiting room was clean and spacious
KEVIN L. from Gerald Hyundai responded on 06/25/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

KL
Karen L.
Elburn, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Excellent service
It has been 3 1/2 years of maintenance on my Tucson and everyone at Gerald has been great. Abraham has been in service for most of that and is always friendly, knowledgeable,and prompt .
KEVIN L. from Gerald Hyundai responded on 06/25/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

JK
Jeannette K.
Sugar Grove, IL
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Bez, service member
He did a great job.
KEVIN L. from Gerald Hyundai responded on 06/25/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Naperville, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Service - Elantra
great service , timely professional
KEVIN L. from Gerald Hyundai responded on 06/24/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Geneva, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Friendly Staff
Great customer service.
KEVIN L. from Gerald Hyundai responded on 06/24/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

LP
Lorie P.
Aurora, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Very Good Visit
Excellent
KEVIN L. from Gerald Hyundai responded on 06/24/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Winfield, IL
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Hyundai Equs
Great service. fast and efficient staff. Informative on work to be done.
KEVIN L. from Gerald Hyundai responded on 06/24/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Schiller Park, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Awesome!
Work is always done on time. People are friendly and knowledgeable.
KEVIN L. from Gerald Hyundai responded on 06/24/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

LF
Lanny F.
Sugar Grove, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Outstanding Customer Service Experience
I met with Alex, he was courteous and polite throughout the entire interaction. He was very knowledgeable and was able to thoroughly explain the next step of the process and what was expected of me in order to get my vehicle fixed and back on the road. He has communicated with me on a regular basis and kept me updated on the progress which I greatly appreciate. Thank you to everyone at Gerald Auto for making this such a positive and hassle free experience.
KEVIN L. from Gerald Hyundai responded on 06/24/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

LC
Lisa C.
Sandwich, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/21/2019 Category: Service
Ethically lacking, poor communication.
Will submit letter to service manager.
KEVIN L. from Gerald Hyundai responded on 06/22/2019

Dear Madam

i am so sorry that this happened and we will be reaching out to you to make this right by you. You are a valued client of Gerald Hyundai and want you to be happy with our service Dept.  

Kevin Langton
Service Manager
630-849-2613

KG
Kathlene G.
Aurora, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Friendly people, fast service.
Quilty service.
KEVIN L. from Gerald Hyundai responded on 06/24/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

RL
Ralph L.
Naperville, IL
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Review
Did a fine job
KEVIN L. from Gerald Hyundai responded on 06/24/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

AA
Anne A.
Geneva, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Good people
I am treated like a queen... thank you!
KEVIN L. from Gerald Hyundai responded on 06/21/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

PM
Patrick M.
Naperville, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Top notch customer service
From the moment I called for my appointment the service department made me feel like I was a VIP
KEVIN L. from Gerald Hyundai responded on 06/21/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Aurora, IL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
The little things
The little extra things like the car wash or topping off fluid
KEVIN L. from Gerald Hyundai responded on 06/21/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

JV
Jerry V.
North Aurora, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
On time service, their snack bar.
Clean place to wait. The serviceman asked if he could call me by my first name.
KEVIN L. from Gerald Hyundai responded on 06/20/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

BY
Barbara Y.
Aurora, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
I worked with Bes in the service department and he was wonderful. He told me what was needed and he completed it earlier than expected. He also cleaned the car outside and in.
Very pleasant people to work with, both sales staff and service department staff.
KEVIN L. from Gerald Hyundai responded on 06/20/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
St. Charles, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service
Good
KEVIN L. from Gerald Hyundai responded on 06/20/2019

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Wheaton, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Best Dealership
Great service!
KEVIN L. from Gerald Hyundai responded on 06/20/2019

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Hyundai and look forward to working with you in the future

Kevin Langton
Service Manager
630-849-2613