Service Department is Exceptional.
Best service department in central Ohio!
Great service department! Sales and Finance, not so much.
Best service department in Columbus! Not a single complaint about the service department or advisors. John and Tj are excellent!! My issue started with a faulty door sensor that prevented my 2019 Hyundai Sonata from locking due to it thinking there was a door opened. Also due to that sensor, my panic alarm on my car would go off constantly all hours of the day and night. This started on Sunday, March 28th 2021. The service department worked me in right away to determine the issue and determined it was a passenger rear door sensor. Due to this sensor being faulty, my car would randomly lock and unlock. Alarm would go off. I was unable to work on 30th, 31st or April 1st 2021. It was not safe to leave my car unlocked in some of the areas I work in. I was told the sensor would not be in until Thursday or Friday the latest. Ultimately, the door sensor was replaced on Friday, April 2, 2021. This is the third brand new vehicle I have purchased from the German dealerships in the Columbus area. When I purchased my Hyundai in October 2019, I was offered a very pricey extended warranty. I was mislead into believing the warranty would cover a loaner/rental vehicle when a covered part/issue was under repair or replacement. I was also told that loaner cars would be available for customers who purchased vehicles from the dealership that was in for service. Due to my job, it's ALWAYS very important and imperative to me that loaner/rental vehicles are provided in the event of something going wrong with the car that is warranty related and not at any fault of my own. I also recognize that regular routine service wouldn't require a loaner vehicle. I ask these very questions when purchasing any new vehicle. I was informed by Tj in service that the warranty only covered one day rental which is completely opposite what the finance manager told me the day he mislead me into purchasing the pricey warranty. It's worth noting, this dealership was still operating under Hatfield Hyundai when I purchased my Hyundai. I was going to purchase a new Hyundai Palisade from this dealership because I believed my initial buying experience was a good one. Last week turned a good experience into a bad one immediately when I realized I was losing nearly a weeks worth of income and I was mislead into buying an extended warranty. Fortunately, I won't make the same mistake twice. Just goes to prove when dealing with dealerships, you get everything in writing and read the contracts yourself before agreeing to or purchasing anything.