business image

German Car Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,152 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
4.3
ReScore Average
100
Net Promoter Score ®

Business Details

About

Alpharetta's Newest State of the Art Independent Repair Facility. We offer Exceptional Service to discerning German car owners in the North Metro area. Alpharetta's Newest State of the Art Independent Repair Facility. We offer Exceptional Service to discerning German car owners in the North Metro area.

Categories
Auto Repair, European Auto Repair
Contact
(770) 649-8700

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
6070 Atlanta Highway Alpharetta, GA 30004
German Car Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,152 Reviews)

HT
gravatar
HILBERT L. (BERT) T.
Atlanta, GA
Mercedes-Benz ML350
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2013
verified customer Verified Customer
2006 Merc ML350
Service was satisfactory although the price higher than expected. That was my fault really given I did not completely read the entire online estimate. Had I done so I likely would have gone to the Dealer to do the work as they actually quoted a lower price. Also the loaner I had did not have a functional a/c and the car did not feel safe. I was surprised given my idea of a loaner is a comfortable well running auto. I believe in giving second chances so I will return.
Not Recommended
ALAN K. from German Car Repair responded on 09/23/2013 10:14 AM

Mr. Hilbert L, I  followed up on the complimentary BMW loaner vehicle that you used, and I found the A/C to be functioning correctly. Unlike your ML350, it has a separate A/C on/off button on the climate control panel. Is it possible that the A/C was just not turned on? I do accept that the loaner car is not new, but it is functional and safe.

To address your comments on our pricing, I obtained estimates from our two closest dealers to replace the passenger door lock actuator on your ML350, and both estimates were in excess of $800.00, the higher of the two being $819.03. Our invoice to you was $593.05. Was there some miscommunication on their side? Did they give you the price of the part only?

I appreciate your business and your comments, and your complete satisfaction with our quality of service and our pricing is my goal. Please let me know how I can be of service to you in the future.

Regards,

Alan Kidson.

Owner.

Businesses Near You
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(264 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,155 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,418 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,221 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(73 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.