Alpharetta's Newest State of the Art Independent Repair Facility. We offer Exceptional Service to discerning German car owners in the North Metro area. Alpharetta's Newest State of the Art Independent Repair Facility. We offer Exceptional Service to discerning German car owners in the North Metro area.
Mr. Hilbert L, I followed up on the complimentary BMW loaner vehicle that you used, and I found the A/C to be functioning correctly. Unlike your ML350, it has a separate A/C on/off button on the climate control panel. Is it possible that the A/C was just not turned on? I do accept that the loaner car is not new, but it is functional and safe.
To address your comments on our pricing, I obtained estimates from our two closest dealers to replace the passenger door lock actuator on your ML350, and both estimates were in excess of $800.00, the higher of the two being $819.03. Our invoice to you was $593.05. Was there some miscommunication on their side? Did they give you the price of the part only?
I appreciate your business and your comments, and your complete satisfaction with our quality of service and our pricing is my goal. Please let me know how I can be of service to you in the future.
Regards,
Alan Kidson.
Owner.