Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 2225 Reviews )

ReScore Reviews™ (57)

ReScore
Overall Rating 4.6315781/5Overall Rating 4.6315781/5Overall Rating 4.6315781/5Overall Rating 4.6315781/5rating 4.6315781
Original
Overall Rating 2.52632/5Overall Rating 2.52632/5rating 2.52632rating 2.52632rating 2.52632
94% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


DS
Donna S.
Port Charlotte, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Great service as always!
Service is great and always on top of things, Ron and all the staff in the service department is always friendly, professional and efficient. Thank you all for great service!
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/20/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

RT
Robert T.
North Port, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Great Service
Ron was great!
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/20/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

Verified Customer
No Fort Myers, FL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
service
Thanks to Amber our car checkup and loaner car was a good experience. Thanks Amber.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/20/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

RM
Robert M.
Port Charlotte, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Happy with the service and Alex
Where are the 2020 Sonatas. I'm ready to buy !!!
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/20/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

JH
Julie H.
Pt Charlotte, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Great Customer service
Yes, I will and have in the past!
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/20/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

LK
Lonnie K.
Arcadia, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Good experience
Anthony was professional and extremely pleasant to work with.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/20/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

MA
Margit A.
North Port, FL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Great service.
Amber is always professional, extremely pleasant and helpful.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/19/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

Verified Customer
Rotonda West, FL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2019 Category: Service
Gettel
We purchased our vehicle at Palm, now Gettel. Though we no longer live in Florida, when we were there visiting and the car needed service, we chose to have it done at the dealer.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/19/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

TH
Tracy H.
Cape Coral, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Thank you Amber
Outstanding service by Amber. Super helpful and also very courteous. Absolutely the best service in SWFL.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

TG
Terri G.
No Fort Myers, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Gettle Hyundai review
My experience with Gettle from purchase to service has always been great.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

MF
Marcia F.
Punta Gorda, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
New to Port Charlotte
Good to have a great local Hyundai dealership like Gettel in our new life in SW Florida.....
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

RM
Rhonda M.
Arcadia, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
our experience
Great service. Friendly and knowledgeable help.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

DT
Donna T.
Port Charlotte, FL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Have taken been well cared for.
Bought my first Tucson in 2010, upgraded to another new 2012 Tucson and
Have never regretted it. I ‘m 80 yrs old and love my Tucson. I keep my maintenance appt. up to date and have always had great service.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

AG
Alberto G.
Port Charlotte, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
friendly , professional, comfortable
Very nice service and wait during servicing comfortable
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

MF
Mike F.
North Port, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2019 Category: Service
Excellent
Great customer service as well as auto service
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your positive feedback. Please let us know what we can do better in the future.  We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

AS
Alfred S.
Fort Myers, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2019 Category: Service
Nothing special one way or the other. Acceptable.
I would give them a good review. Ron the service advisor is good and I like working with him.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your  feedback. We strive to make each visit a 5 star visit. Ron does a great job for us. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

JR
John R.
Punta Gorda, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Customer service
Customer service was & has been excellent since I started going there to have my Hyundai Elantra serviced. Your company is lucky to have people like the group you have!
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

Verified Customer
Port Charlotte, FL
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
good
Everything was excellent
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Thank you for your positive feedback. We strive to make each visit a 5 star visit. We truly appreciate your business !! 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

Verified Customer
Port Charlotte, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2019 Category: Service
How About a Smile?
The service advisor that waited on me was a guy that I had not seen before. He needs to smile and welcome the customer in a more friendly way. Look the customer in the eye, smile and give a friendly greeting. Introduce yourself. Customer service 101.
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Absolutley, thank you for your feedback. I will certainly sit down and have this conversation with Alex. Have a great day and thank you for your business.

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com

JM
James M.
North Port, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2019 Category: Service
Amber
My prior review had nothing to do with Amber. She was extremely professional, helpful and couteous.
My review was meant to express my displeasure with the fact that Hyundai decided to charge for the use of a credit card in payment. Amber did in fact explain the method that is used in your billing, but it does not resolve the fact that no matter how the bill is formulated, that fact remains that there is a charge to use a credit card.
Again, this in no way should reflect on the performance of Amber. She was very helpful

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2019 Category: Service
Charges
Explained above
MICHAEL M., Service Manager from Gettel Hyundai Of Charlotte County responded on 11/18/2019

Good morning, thank you for feedback. I do certainly apologize about the credit card charges. Unfortunately there is nothing we can do as our the charges a 3% fee. However we as a company do not extend that 3% fee to our customers. When we check you out we have an operation code that discounts the 3% if you choose to use a credit card which comes off your bill at the bottom. Just for simple math-if your bill was going to be $100.00 we discount your bill to $97.00 so when we run your credit card through our machine it comes out to be the $100.00 it should be. I realize it can be confusing and is even more tedious on our part for the accounting,  but I can guarantee that we are no passing that cost on to you as our customer. I hope you understand because we do appreciate your business. If were happy with the services and the way Amber took care of you I hope you would be willing to rescore her as this her report card. I have sent you a rescore via email. Thank you again and please accept my apologies for any misunderstanding. Have a great day. 

Mike Mcdade
Service Manager
Gettel Hyundai of Charlotte County
941-639-1155
mmcdade@gettel.com