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Glasspro Mt. Pleasant

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(157 Reviews)
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About

Glasspro Mt. Pleasant is committed to your customer satisfaction and safety. We go the extra mile and our technicians are fully trained in the proper installation of the glass in your vehicle. Glasspro Mt. Pleasant is committed to your customer satisfaction and safety. We go the extra mile and our technicians are fully trained in the proper installation of the glass in your vehicle.

Categories
Glass Repair, Windshield Repair
Contact
(843) 856-9777

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
1407 Stuart Engals Blvd. Mt. Pleasant, SC 29464
Glasspro Mt. Pleasant's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(157 Reviews)

KK
Ken K.
South Carolina
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/05/2013
verified customer Verified Customer
When I went to pick up my car, it had little black flecks all over the dash. There were two large (3"-4")strands of rubber on the floor mats. The wiper fluid line had been disconnected and not reattached. The plastic housing that covers the wiper was not put back in place. The wiper was not re-positioned to the factory set point. It had just begun to sprinkle, so I turned the wiper on and pushed the washer fluid button. Water shot out on the hood of my car. I went back into the business and asked to see someone that would help fix the issues. A young man and a manager came out. The young man told me that the wiper should be positioned 3" above the bottom. I told him I appreciated his advice, but to just put it to where the auto manufacturer designed it. He wanted to argue this point, and then proceeded to tell me that Glasspro was the best in the business. I would think that an apology would have been in order versus bragging about what a fine operation you have. Not cleaning up after the installation, not hooking up the washer fluid, re-securing the housing, and resetting the wiper to the wrong position is inexcusable, but then to tell me how lucky I am to get this service from "the best in town" was insulting to my intelligence. The manager just stood there and said nothing. How there is no protocol followed on the install is hard to understand. It's a windshield installation. How many things can go wrong? How many things are on the final checklist? I can't imagine any of them being checked in my case. And again, no apology. You can almost excuse the youthful ignorance of the installer, but the manager should have stepped in and done something.
Not Recommended
Jo Ann N. from Glasspro Mt. Pleasant responded on 08/06/2013 02:02 PM

 

Glasspro takes every survey very seriously.  We are very disappointed and apologetic for the experience this person had and it certainly was not what we strive for. Our goal is to delight the customer and obviously we did not this time. We have talked with every person involved at Glasspro.  We have also apologized to the customer and resolved all mechanical issues.  Further,  Mr. K, thank you for taking the time to share your experience.  As difficult as it was to see how far we fell short, our goal is to improve from this feedback.

 

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