Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

1992 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.174999/5Overall Rating 4.174999/5Overall Rating 4.174999/5Overall Rating 4.174999/5rating 4.174999
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
87% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Covina, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
good customer service
thank you a job well done
JASON T B., Service Manager from Glendora Hyundai responded on 12/17/2018

Thank you for the 5-star review and allowing us to service your car. We look forward to keeping your vehicle in tip top shape in the future.

Sincerely,

Jason Bock 
Service Manager
Glendora Hyundai 
909-394-3500

TV
Terry V.
Diamond Bar, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2018 Category: Service
Good working knowledge.
Good honest friendly staff.
JASON T B., Service Manager from Glendora Hyundai responded on 12/17/2018

Thank you for taking the sure critic survey, we know your time is valuable and appreciate your business. We look forward to seeing you on your next visit.

Sincerely,

Jason Bock 
Service Manager
Glendora Hyundai 
909-394-3500

LD
Lindsay D.
Fontana, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2018 Category: Service
Oil Change
Very quick service here. Only thing is a week later I Received a recall notice for my car wish it could have been taken care of at the same time.
JASON T B., Service Manager from Glendora Hyundai responded on 12/17/2018

Thank you for coming in and allowing us to service your vehicle. I looked in to your concern of the recall and why it was not completed at your last service. From what I could find is there is a recall pending without any remedy yet. So it appears Hyundai will have a solution soon and we can take care of it on your next visit pending parts and or a solution is available. If you have any questions please contact me at your convenience.

Sincerely,

Jason Bock 
Service Manager
Glendora Hyundai 
909-394-3500

DC
David C.
Sierra Madre, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
Outstanding
John Slater took amazing care of me, he is totally focused on advocating for his customers and taking care of them. My experience with service here is why I will buy another Hyundai.
JASON T B., Service Manager from Glendora Hyundai responded on 12/17/2018

Thank you for allowing us to service your vehicle. We are so glad you were satisfied with your service and look forward to having a great relationship with you here at Glendora Hyundai.

Sincerely,

Jason Bock 
Service Manager
Glendora Hyundai 
909-394-3500

CW
Carl W.
San Dimas, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Pleasently satisfied
Short notice - very responsive.
JASON T B., Service Manager from Glendora Hyundai responded on 12/17/2018

Thank you for the 5-star review and coming in and allowing us to service your vehicle. We know your time is valuable and we strive to be the best. If you have any questions please feel free to call.

Sincerely,

Jason Bock 
Service Manager
Glendora Hyundai 
909-394-3500

RR
Robert R.
La Verne, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Service Department
Service Department rather small, but service advisor (Robert) was professional and took the time to explain what service was needed to maintain optimum efficiency of our vehicle.
JASON T B., Service Manager from Glendora Hyundai responded on 12/13/2018

Thank you for the 5-star review and allowing us to service your car. We look forward to keeping your vehicle in tip top shape in the future.

Sincerely,
Jason Bock
Glendora Hyundai
(909) 394-3500


MB
Manuel B.
San Dimas, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Excellent Service!
Service Advisor Robert Soliz was Excellent.
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you for coming in and allowing us to service your vehicle. We really appreciate the great review and look forward to a long relationship with you at our dealership. Please let us know if we can do anything for you in the future.

Sincerely,
Jason Bock 
Glendora Hyundai
909-394-3500


Verified Customer
Upland, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Exelent Customer Service
Great service and the vehicle was ready on time.
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you very much for the 5-star rating.  We appreciate the time you took to fill out the survey, but more importantly the fact that you were satisfied. 
We look forward to seeing you again in the future.

Sincerely,
Jason Bock
Glendora Hyundai
(909) 394-3500


DM
Donna M.
La Verne, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Customer Service.
The customer service agents are friendly, efficient, and knowledgeable. They kept me informed of the time schedule of the length of repairs and updated me often.
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you very much for the 5-star rating.  We appreciate the time you took to fill out the survey, but more importantly the fact that you were satisfied. 
We look forward to seeing you again in the future.

Sincerely,
Jason Bock
Glendora Hyundai
(909) 394-3500


Verified Customer
Azusa, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Quick and easy service
Service is always quick and easy at Glendora Hyundai. My wait time is always within the estimated time frame.
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you taking the Hyundai Sure Critic survey, we appreciate your business. Please reach out to us if you have any Questions or suggestions. 

Jason Bock 
Glendora Hyundai 
(909) 394-3500


LP
Luminita P.
Paso Robles, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Outstanding service
Robert is exceptional. He makes you feel like you’re part of the family and takes Time to explain maintenance needs.
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you for the 5-star review and coming in and allowing us to service your vehicle. We know your time is valuable and we strive to be the best. If you have any questions please feel free to call.

Sincerely, 
Jason Bock 
Glendora Hyundai
909-394-3500


DS
David S.
Arcadia, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
New customer
Always friendly and helpful
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you for coming in and allowing us to service your vehicle. We really appreciate the great review and look forward to a long relationship with you at our dealership. Please let us know if we can do anything for you in the future.

Sincerely,
Jason Bock 
Glendora Hyundai
909-394-3500


MD
Mark D.
Monrovia, CA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
Friendly Competent Service
I appreciate the friendliness and competent service.
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you for taking the sure critic survey, we know your time is valuable and appreciate your business. Hopefully next time we can hit a 5.  We look forward to seeing you on your next visit.

Sincerely,
Jason Bock
Glendora Hyundai


BA
Bain A.
Covina, CA
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Customer Service. (Robert Burow)
Excellent Service
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you for coming in and allowing us to service your vehicle. We really appreciate the great review and look forward to a long relationship with you at our dealership. Please let us know if we can do anything for you in the future.

Sincerely,
Jason Bock 
Glendora Hyundai
909-394-3500


Verified Customer
Pasadena, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Service
.
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you for the 5-star review and allowing us to service your car. We look forward to keeping your vehicle in tip top shape in the future.

Sincerely,
Jason Bock
Glendora Hyundai
(909) 394-3500


RR
Rafael R.
Ontario, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2018 Category: Service
Good Service
Good Service
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you for taking the sure critic survey, we know your time is valuable and appreciate your business. Hopefully next time we can hit a 5.  We look forward to seeing you on your next visit.

Sincerely,
Jason Bock
Glendora Hyundai
909-394-3500


Verified Customer
Covina, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
oil change
Oil change was done in timely manner
JASON T B., Service Manager from Glendora Hyundai responded on 12/12/2018

Thank you for the 5-star review and allowing us to service your car. We look forward to keeping your vehicle in tip top shape in the future.

Sincerely,
Jason Bock
Glendora Hyundai
(909) 394-3500


JH
Jeanne H.
Covina, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Service Department
Service Department always takes care of me, every time!
JASON T B., Service Manager from Glendora Hyundai responded on 12/05/2018

Thank you for the 5-star review and coming in and allowing us to service your vehicle. We know your time is valuable and we strive to be the best. If you have any questions please feel free to call.

Sincerely, 
Jason Bock 
Glendora Hyundai
909-394-3500


PT
Palmer T.
Glendora, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Timely service
I had an appointment time with estimated completion time, all of which were met. Nice to be able to schedule service and know when you will be able to move on to other chores! Rep was friendly and informative.
JASON T B., Service Manager from Glendora Hyundai responded on 12/04/2018

Thank you for taking the time to take the Hyundai survey. We appreciate you choosing our service department to meet your needs, look forward to our continued relationship.

Sincerely,
Jason T. Bock
Glendora Hyundai  
(909) 394-3500


SL
Sammie L.
Pomona, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Nice folks, cares about customers
After some confusion, the Service Manager called to explain and simplify operations and cost breakdowns. I feel good about my experience and would recommend this location for your service needs.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2018 Category: Service
Pretty good but look around.
Nice people and decent facility. Service prices are a bit high so value could be improved. Timeliness is a bit rough but I'm sure it could be better or I went on a busy day.
JASON T B., Service Manager from Glendora Hyundai responded on 12/04/2018

Thank you taking the time to fill out the Sure-Critic survey, I have left you a message and look forward to speaking with you in the near future. I will try and call agian later or wait for you call.

Sincerley, 
Jason Bock
Service Manager
Glendora Hyundai
909-394-3500  EXT 4200

JASON T B., Service Manager from Glendora Hyundai responded on 12/04/2018

Thank you for taking my call today and I hope I cleared up some of the questions ands concerns you had. Please give us a call if you ever have any needs in the future.

Sincerely,
Jason Bock 
Glenodra Hyundai
909-394-3500