Anthony said he would rate his overall experience with the business a 1 because when he picked up his vehicle, the door open light stayed on. After he returned home and ruled out any possibilities, he called the business and brought his vehicle back in to find out why the light was on. He was told it should not take longer than 2 hours to figure out the problem when he dropped his vehicle off at 10am. He did not receive a call, so he called the business at 5:15 pm to check the status of his vehicle and he was informed that it had been sent to the affiliated dealership. He said he was very upset about the fact that no one had called him to inform him that they would be sending his personal property to another location, and also by the fact that they did not call him to let him know he would be without a vehicle over night. He mentioned he feels someone should have called him early afternoon like they had told him they would so he could have prepared to be without a vehicle. The affiliated dealership still has his vehicle. Anthony spoke with Michael at the business and he said he has been calling on his behalf to the affiliated dealership but he has not received any information from them regarding his vehicle. He will not have his vehicle for a second night. He stated his vehicle was about a week later than promised but no reason was given as to why. At this point he would not recommend this business for service, but depending on the outcome of this situation that could change.
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