ReScore Reviews™ (1)
Hi Leslie. Thanks for taking time to share your experience with us. I'm glad we could help your daughter quickly. Being a college Dad myself, I understand how it feels to have a child in need of help when you're not nearby.
Feel free to call me anytime we can help in the future.
The tow truck from Gordies arrived in 5 minutes flat, which was unexpectedly fast. Their facility was
full of cars to repair due to the recent weather, so I was advised that my car would probably not be ready until sometime Tuesday, which I said was fine with me, but it was done on Monday! Who can top great service like that?
Hi Jeanne. I appreciate your taking time to share your experience and the kind words. We've got a great staff here who strive to get our customers back on the road quickly. Glad we could give you a pleasant surprise.
Thanks for your business!
I have to start by saying just how sorry I am about all this. I sincerely am and I had no idea any of this had happened. Yesterday was the sixth consecutive day of absolute craziness at Gordie's due to the cold. I went home at 11:00 pm Thursday night and last night too, just to give you an idea. That being said, it may be no excuse, but I was totally overwhelmed when you stopped by yesterday. Looking back, I wasn't a good listener. I did not mean to be disrespectful or uncaring. I didn't understand your question about the oil and was so frazzled and pressured about the business at hand at the time that I didn't take the time to ask the questions needed to give you a better understand your question and understand what all had happened. Sometimes we use a synthetic 0W20 in place of 5W20 because it covers the specs and I thought that might have been the case in your situation. Your demeanor was so calm that I totally misread the severity of the issue. I didn't catch on to you saying anything about the oil being overfilled, etc. Again, poor listening on my part.
I strive to do my best to serve our customers and I fell miserably short in how I handled you and your situation yesterday. Again, I am so sorry.
I'd like to speak with you on Monday, if you'd be available for a call. Even if you choose to not do business with us in the future, I want you to be heard and know that you're valued. Is there a good time to call you?
Hi Jeanne. Thank you for taking time to share your experience from your visit yesterday. However, I see you rated us as just one star. Perhaps this was a mistake? If so, would you please revise your rating?We appreciate your chherful smile and business! Thanks!Jeff Peterson, Owner
Will definitely use again when needed.