Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

163 Reviews

99% Would Recommend
85% Business Response
Latest Review 3 days ago

Reviews


JP
JOANN P.
Glen Burnie, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Great visit
Once again, Grahams Auto come through with great auto service and customer service!!!!!
Christina G. from Graham's Auto Service Inc responded on 10/16/2018

Joann, Thank you  for your review.

Christina G. from Graham's Auto Service Inc responded on 10/16/2018

Joann, Thank you for your review.


AP
Amanda P.
Severn, MD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Amanda said it went well..
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 09/25/2018

AMANDA, THANK YOU FOR YOUR REVIEW.


JP
JOANN P.
Glen Burnie, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great Place for your Care Care!!!!!
Graham's auto is the best care care center I have ever used. Great care service, great customer service, great support and great pricing!!!! Can't ask for more here. I am so totally satisfied with all aspects of this business.

thanks Chris Graham and thanks to your team!!
Christina G. from Graham's Auto Service Inc responded on 09/17/2018

Joann, Thank you for your review.


VM
VIVIAN M.
Glen Burnie, MD
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
The efficiency and the people personality there.
I think Graham's Auto is great.
Christina G. from Graham's Auto Service Inc responded on 09/04/2018

Vivian, Thank you for your review.


FF
Frank F.
Glen Burnie, MD
Chrysler 300M
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Frank said the business does good work.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 08/28/2018

Frank, Thank you for your review.


JF
June F.
Baltimore, MD
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
June said she likes the mechanics at the business. Kris is honest and does a good job.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 08/13/2018

June, Thank you for your review.


SB
Sherri B.
Maryland
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Sherri said they were very courteous, they kept her informed and the vehicle was ready when they said it would be ready.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 08/13/2018

Sherri, Thank you for your review.


SC
Susan C.
Millersville, MD
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Susan said the service was thorough and they took a lot of time to explain the process to her. She said they were patient with her.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 07/24/2018

Susan, Thank you for your review.


DD
Diana D.
Annapolis, MD
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Diana said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 07/03/2018

Diana, Thank you for your review.


RS
ROSE S.
Glen Burnie, MD
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Frienfly & honest.
They make youfeel at home and help you to understand what is wrong with your vehicle.

GS
Gregory S.
Baltimore, MD
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Gregory said he liked the service at this business.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 05/25/2018

Gregory, thank you for your review.


VM
VIVIAN M.
Glen Burnie, MD
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Graham's is the greatest!!!!!!!!
The place is people friendly. The staff is great!!!!!!!!!!
Christina G. from Graham's Auto Service Inc responded on 04/25/2018

Vivian, Thank you for such a nice review.


SF
Sam F.
Montgomery Village, MD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Sam said he felt very comfortable with the mechanic and he explained everything to him.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 04/20/2018

Sam, thank you for your review.


CW
Cindy W.
Maryland
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Cindy said the employees were thorough and nice.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 04/17/2018

Cindy, Thank you for your review.


DB
Deneen B.
Glen Burnie, MD
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Deneen said they do a great job all the time.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 04/17/2018

Deneen. Thank you for your review.


VM
VIVIAN M.
Glen Burnie, MD
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018
Ms. Chris personally attend to her customers and has a great people personality!!!!!!
Ms. Chris look for parts you need as to the dealership charges thousand of dollars.
Christina G. from Graham's Auto Service Inc responded on 03/26/2018

Vivian, Thank you for your review.


JT
JUNE T.
Severn, MD
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
Professional with positive attitude.
My car is a Toyota Highlander. This service was for my 171K check. Graham pointed out what was needed, provided evidence and then provided quality service on my vehicle. I am a completely satisfied customer and will use this service again.
Christina G. from Graham's Auto Service Inc responded on 03/23/2018

Thanks so much June for letting me know how I am doing.


JM
JESSICA M.
Baltimore, MD
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Honest trustworthy shop
Chris was very helpful in diagnosing the issues with my truck and very quick to gets the problems fixed and my vehicle back to me. She was very honest about what the issues were, the costs associated and the timeline of work. I will definitely be bring my vehicles back this shop for future maintenance.
Christina G. from Graham's Auto Service Inc responded on 03/14/2018

Jessica, Thank you for such a nice review.


DK
Darrell K.
Glen Burnie, MD
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018 Category: Service
Darrell said the employees put him in the right direction to resolving his situation with his vehicle. He had a computer replaced in his vehicle. Now he is running lean. He checked the spark plugs. They all have a white burn. At first, it was dark, but now it's white, so he knows it is running lean. He really appreciates the staff and he is looking forward to follow-up with them.
This review was collected via phone interview by Customer Research Inc.
Christina G. from Graham's Auto Service Inc responded on 02/22/2018

Darrell, Thank you for your review.


JP
JOANN P.
Glen Burnie, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018
Car brake repair visit
My visit to Grahams Automotive was amazing. Great workmanship, great service and great atmosphere.
I would recommend everyone to take their vehicle to Chris at Grahams Auto.
She is thorough, honest and very responsive to your needs.

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