Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2401 Reviews

ReScore Reviews™ (134)

ReScore
Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5rating 4.7462701
Original
Overall Rating 2.40602/5Overall Rating 2.40602/5rating 2.40602rating 2.40602rating 2.40602
94% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


MT
Meredith T.
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Excellent Service
They are always friendly and timely with their service.
ALEX F. from Grayson Hyundai responded on 08/20/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JB
Josefina B.
Knoxville, TN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
I love Grayson Hyundai
Great staff and very easy to deal with.
ALEX F. from Grayson Hyundai responded on 08/20/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Oil Change
Good customer service

- Found me a coupon
- Washed my car
ALEX F. from Grayson Hyundai responded on 08/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CP
Carol P.
Knoxville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Excellent service, response and attention to detail.
Service representative was prompt, confirmed the service I requested, and was efficient in getting my car in, having service completed, check out, and walking me to my car afterward.
ALEX F. from Grayson Hyundai responded on 08/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JR
Judy R.
Oak Ridge, TN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Service
I always get excellent service with Grayson. That’s why I keep going back there to buy my vehicles.
ALEX F. from Grayson Hyundai responded on 08/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


PW
Pamela W.
Lenoir City, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Good customer service
Employees are personable and professional.
ALEX F. from Grayson Hyundai responded on 08/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


QA
Qusay A.
Knoxville, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Good service
Good service
ALEX F. from Grayson Hyundai responded on 08/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JC
James C.
Knoxville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Great Service
Quickly in and out at a reasonable price for the service.
ALEX F. from Grayson Hyundai responded on 08/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DF
David F.
Knoxville, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Cost and wait time as expected
Took Genesis in to replace turn signal light. Normally a simple job but Genesis has a plastic sound proofing shield that has to be removed as well as an air filter requiring 4 bolts be removed. I saw potential for issues. As usual waiting room crowded so hour wait was reasonable as were charges.
ALEX F. from Grayson Hyundai responded on 08/15/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


AB
Amy B.
Knoxville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2019 Category: Service
Room for improvement
The Service process needs to be evaluated from the customer's perspective. Promises made for service during purchase should be honored.
ALEX F. from Grayson Hyundai responded on 08/15/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


TV
Thomas V.
Knoxville, TN
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Brandon Desmond is excellent!
Brandon has been an excellent service advisor following up on any issue with my Genesis.

Grayson has been great about having enough staff to ensure easy access to service.
ALEX F. from Grayson Hyundai responded on 08/14/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


GK
Gus K.
Knoxville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great service
Air bag issue was resolved with little to no wait time and covered under warranty on my 2011 Sonata. Thank you!
ALEX F. from Grayson Hyundai responded on 08/13/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


TR
Timothy R.
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Congenial and efficient service technicians!
Good waiting area.
Nice staff.
Quick check out upon completion.
ALEX F. from Grayson Hyundai responded on 08/13/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CV
Charles V.
Spring City, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2019 Category: Service
I still recommend you and your service as I said, I didn't report the problem with the air control.
There is nothing you can do unless a complaint is made and I neglected to complain about the air control.
ALEX F. from Grayson Hyundai responded on 08/13/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


MS
Mohammad S.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Thanks for a great service
I was reached out by Tim from sales, who was very professional and explained that it is customary to be charged that much for that job. So, I guess we are cool!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/12/2019 Category: Service
Everything was good but too expensive
Everything was excellent, and the staff were very professional. But I was charged 350$ for two hours of work to replace a part that was under 5$.
ALEX F. from Grayson Hyundai responded on 08/13/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


BN
Bernd N.
Knoxville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Excellent service
Excellent service
ALEX F. from Grayson Hyundai responded on 08/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JL
Jennifer L.
Knoxville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Better
It was better this time. I know Brandon is just as frustrated as I am with my car constantly having a CEL and a misfire that we can't figure out 100%. Hyundai is processing a lemon law on my vehicle and I hope Gryson Hyundai continues to comply with corporate so we can all stop dealing with this.
Thank you Brandon and Tim Clausell!
ALEX F. from Grayson Hyundai responded on 08/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BK
Bruce K.
Knoxville, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Good polite customer service.
Good people at Grayson.
ALEX F. from Grayson Hyundai responded on 08/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Above and Beyond
Good job
BRANDON D. from Grayson Hyundai responded on 08/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JL
Joe L.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Excellent
We always get fast friendly and excellent service every time we come. Our service writer is very efficient and understanding. Always extremely nice. He goes the extra mile to make us feel satisfied every time.
ALEX F. from Grayson Hyundai responded on 08/08/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service