Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2450 Reviews

ReScore Reviews™ (137)

ReScore
Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5rating 4.7518283
Original
Overall Rating 2.41912/5Overall Rating 2.41912/5rating 2.41912rating 2.41912rating 2.41912
94% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


JL
Jennifer L.
Knoxville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Pretty good.
Bought my 2019 Veloster Turbo here and my buying experience was stressful, but overall a great experience. They worked hard to get me in the car I desperately wanted.
Service is okay. Had to come in 3 separate times over the same issue, but it's resolved now.
ALEX F. from Grayson Hyundai responded on 06/14/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great Service!
I love my Hyundai Genesis and trust Grayson Hyundai completely to take care of all service needs.
ALEX F. from Grayson Hyundai responded on 06/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


EK
Eileen K.
Knoxville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Always reliable...
I never give a completely 'excellent' score because in any situation there is always need for improvement...
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Quick in and out service
Always quick
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DC
Dorian C.
Knoxville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Get everything in writing before you commit to purchase or service.
Love my Hyundai Sonata. Not impressed with ethics of the sales team I was involved with.
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Maryville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Oil Change
My experience with Grayson Hyundai was perfect and oil change was done in a timely manner. Staff member Brandon check me in and out. We reviewed the paperwork from the oil change that was completed on my 2017 Tucson. The garage area looked very cleaned and well kept. My vehicle was given a courtesy car wash. That was great appreciated!!! Many thanks to Brandon and the staff!
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RS
Ronald S.
Knoxville, TN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
great job you got me in and out fast
i am very happy the way that all of work
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


AF
Angelo F.
Knoxville, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
The person at the desk
Very cordial and very knowledgeable
ALEX F. from Grayson Hyundai responded on 06/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DH
Dale H.
Niota, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
service
reliable, they try to keep to your appointment. Always friendly.
ALEX F. from Grayson Hyundai responded on 06/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BW
Brenda W.
Knoxville, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Friendly and comfortable place to wait for service.
As always Steve Kachelries is very friendly, knowledgeable of his job, kept us informed as to what the problem was and how long it would take to get the job done.
ALEX F. from Grayson Hyundai responded on 06/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JF
Jeffrey F.
Knoxville, TN
2009 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2019 Category: Service
Noise
Normally excellent service. Perhaps this was an off day. Hopefully the Alcoa dealer can find the noise problem.
ALEX F. from Grayson Hyundai responded on 06/07/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


SR
Stephen R.
Crossville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Professional service
Professional/courteous staff, prompt service!
ALEX F. from Grayson Hyundai responded on 06/06/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
BRANDON IS GREAT TO WORK WITH
WILL DEFINITELY RETURN AGAIN
ALEX F. from Grayson Hyundai responded on 06/06/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DM
Derrick M.
Stuart, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Service Department
Always ask for Steve he is outstanding in customer service And very skilled on automotive issues Can’t go wrong with him
ALEX F. from Grayson Hyundai responded on 06/06/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Great Service!
Very helpful technicians
ALEX F. from Grayson Hyundai responded on 06/03/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DN
Debbie N.
Knoxville, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
90,000 service
Staff and mechanics are friendly and give a thorough review of my car.
ALEX F. from Grayson Hyundai responded on 06/03/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


AC
Alberto C.
Knoxville, TN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Service
The service was very good, fast, and good quality. The staff very friendly and quick attention. Thank you!!!
ALEX F. from Grayson Hyundai responded on 06/03/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Review
Great job as usual.
BRANDON D. from Grayson Hyundai responded on 05/31/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Vonore, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Fast and friendly
Always quick, easy, and thorough
BRANDON D. from Grayson Hyundai responded on 05/31/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SH
Suzanne H.
Knoxville, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Great Service Department!
I’ve been in for regular service, recall checks and minor fixes. Always above and beyond courtesy and helpfulness. Great folks!!
BRANDON D. from Grayson Hyundai responded on 05/31/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service