Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2461 Reviews

ReScore Reviews™ (137)

ReScore
Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5rating 4.7518283
Original
Overall Rating 2.41912/5Overall Rating 2.41912/5rating 2.41912rating 2.41912rating 2.41912
94% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


JR
James R.
Knoxville, TN
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2016 Category: Service
do good work
yes
ALEX F., Service Manager from Grayson Hyundai responded on 06/22/2016

Thank you so much for the feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2016 Category: Service
Too long
Had routine maintenance plus AC checked. Took a lot longer than I thought and was not told estimated time
ALEX F., Service Manager from Grayson Hyundai responded on 06/22/2016

Thank you so much for the feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SA
Stacey A.
Dandridge, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2016 Category: Service
They will wash your car for free without even asking them
As long as they give everyone the service I received, they will continue to get excellent reviews and business
ALEX F., Service Manager from Grayson Hyundai responded on 06/22/2016

Hi Stacey,
Wow! What a great review! I am thrilled to hear that Clayton could take great care of you at Grayson Hyundai, where your satisfaction is so important to us. Please let me know if there is anything else I can do to make you happy. My email address is aferrer@graysonauto.com
 
Thank you again,

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

VB
Vickie B.
Knoxville, TN
2008 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2016 Category: Service
Courteous and professional
Great car, dealership and service department!
ALEX F., Service Manager from Grayson Hyundai responded on 06/22/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

AS
April S.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2016 Category: Service
The people
yes
ALEX F., Service Manager from Grayson Hyundai responded on 06/22/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JJ
Joseph J.
Knoxville, TN
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2016 Category: Service
Top notch service!
Highly recommend! Excellent communication!!
ALEX F., Service Manager from Grayson Hyundai responded on 06/21/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

KF
Karen F.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2016 Category: Service
Consistently good service!
Good service, reasonable wait time, car wash a plus!
ALEX F., Service Manager from Grayson Hyundai responded on 06/20/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

EH
Erik H.
Clinton, TN
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2016 Category: Service
Great service!
Awesome
ALEX F., Service Manager from Grayson Hyundai responded on 06/20/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

RM
Renee M.
Pennington Gap, VA
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2016 Category: Service
the people are nice
I would refer a friend
ALEX F., Service Manager from Grayson Hyundai responded on 06/18/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
ALEX F., Service Manager from Grayson Hyundai responded on 06/20/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

FS
Fred S.
Knoxville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2016 Category: Service
Great customer service
Steve in service always gives the highest quality of customer service.
ALEX F., Service Manager from Grayson Hyundai responded on 06/18/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

PI
Panos I.
Knoxville, TN
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2016 Category: Service
Genesis Service
Service advisor David was very helpful, patient and polite. Please extend our thanks to him.
ALEX F., Service Manager from Grayson Hyundai responded on 06/17/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

KR
KIRBY R.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2016 Category: Service
FRIENDLY AND KNOWLEDGEABLE STAFF
IT BEING MY FIRST TIME COMING TO GRAYSON HYUNDAI FOR SERVICE I WAS IMPRESSED AT HOW FRIENDLY AND ATTENTIVE THE SERVICE DEPARTMENT STAFF WERE. THEY EXPLAINED EVERYTHING AND DID EXACTLY WHAT I ASKED FOR.
ALEX F., Service Manager from Grayson Hyundai responded on 06/17/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2016 Category: Service
Quality and Service.
Pleasant experience. Quick and efficient service. I will recommend to my friends and I have already done so in the past.
ALEX F., Service Manager from Grayson Hyundai responded on 06/17/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

VM
Verner M.
Knoxville, TN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2016 Category: Service
On he fence
I'm satisfied with my service
ALEX F., Service Manager from Grayson Hyundai responded on 06/17/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

MW
Marsharee W.
Pioneer, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2016 Category: Service
David did a good job as my service rep. Dealership need to make some changes.
I never look forward to taking my car in for work at this shop but it's still under warranty so I have to. I've never been taken advantage of as far as I know for when I have had to pay for service. That part is good. I don't enjoy this dealership otherwise. We have had service from their respective dealers for a Scion and BMW and those dealerships are both super great to deal with. They provide either loaner cars or allow me to rent a car for a cheap price to allow me not to sit and wait for hours at a time in a waiting room. I live an hour away so can't just have a friend take me home after drop off. My last visit to Grayson Hyundai I came a few minutes before scheduled time and was told it would be a 3 hour job. It took 6 1/2. David, my service rep, couldn't really do anything about it although he was as helpful as he could be. Dealership needs to provide cars or rent cars out if they want my vote. I have tried to reserve a car when I schedule a repair they know is going to be several hours but they are always "gone already" even if I'm making an appointment a week in advance.

WB
WOODSON B.
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2016 Category: Service
Great oil change
Great service. Honored appointment time and finished quickly. Thank you for respecting my time.
ALEX F., Service Manager from Grayson Hyundai responded on 06/16/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

BW
Brittnie W.
Clinton, TN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2016 Category: Service
Great
They changed my oil, inspected my car, washed it, and gave me a loaner so I could get back to work. Very respectful.
ALEX F., Service Manager from Grayson Hyundai responded on 06/15/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

DS
Deborah S.
Loudon, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/13/2016 Category: Service
They don't listen
Worst experience yet. Not listened to at all.
ALEX F., Service Manager from Grayson Hyundai responded on 06/14/2016

I wanted to apologize for the disappointing experience you had with us. Our only goal is customer satisfaction, and I hate to hear that we failed in this area. I want to assure you that I have passed this review on to our GM. 

 We would like to call you later today to discuss your concern. These ratings are a direct reflection on our dealership and were striving to be a 5 star dealer.  We greatly appreciate any feedback you can give us.   If there is anything else I can do, please let me know at aferrer@graysonauto.com

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SU
Shelia U.
Loudon, TN
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2016 Category: Service
Good work in a timely matter.
Always bring my car here for service.
ALEX F., Service Manager from Grayson Hyundai responded on 06/14/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JU
James U.
Loudon, TN
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2016 Category: Service
Friendly people doing excellent work.
Work done as promised.
ALEX F., Service Manager from Grayson Hyundai responded on 06/14/2016

Thank you so much for the five star feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com