Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,730 Reviews)

ReScore Reviews™ (155)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
95% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


JP
Jonathon P.
Big Wells, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2017 Category: Service
Fantastic customer service
I was told up front about maintenance, cost involved , and everything needed before anything was done to my car. Wonderful staff and great experience overall.
ALEX F., Service Manager from Grayson Hyundai responded on 08/22/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

HS
Huey S.
Knoxville, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2017 Category: Service
Great service and people
Always appreciate the people who work here and the service I receive
ALEX F., Service Manager from Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

CJ
Cornell J.
Chicago, IL
2015 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017 Category: Service
Prompt and professional service
As always my family has received great service on both our vehicles serviced at our Grayson dealer
ALEX F., Service Manager from Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

RB
ROBERT B.
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017 Category: Service
Recall visit
Very friendly and fast work
ALEX F., Service Manager from Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Big Wells, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017 Category: Service
Great Service
Service is great each time I have my car serviced.
ALEX F., Service Manager from Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017 Category: Service
Service recall
My car had 2 recalls. The customer service was amazing very professional. They took care of my rruck and went above and beyond to make sure I was fully taken care of.
ALEX F., Service Manager from Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JS
JOHN S.
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017 Category: Service
out standing managers on the spot to resolve problem
managers at grayson Hyundai go out of there way to resolve the problem I will be using there service in the future for sure. 5 star and a big thumbs up.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2017 Category: Service
Need more respect for customers car
Pitiful oil service mechanics get oil inside the car
ALEX F., Service Manager from Grayson Hyundai responded on 08/18/2017

Thank you for filling out the survey on recent experience. We will be sharing it with our management team. Someone should reach out to you shortly

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TV
Tyler V.
Blaine, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017 Category: Service
time
they are a bit slow
ALEX F., Service Manager from Grayson Hyundai responded on 08/18/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

PH
PATRICIA H.
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017 Category: Service
Patricia
Courteous staff. Timely service. Clean waiting room and restrooms.
ALEX F., Service Manager from Grayson Hyundai responded on 08/16/2017

We are happy to hear this! Thanks for taking the time to give us your feedback. We are so pleased you had a good experience at Grayson Hyundai. Our goal is to provide customer satisfaction.
Thank you again for your positive review! If you need anything else, contact me at aferrer@graysonauto.com

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017 Category: Service
Hyundai Recall Visit
Hyundai service managers are always friendly, pleasant and helpful.
ALEX F., Service Manager from Grayson Hyundai responded on 08/15/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017 Category: Service
Safety Recall
Repair was done quickly and professionally.
ALEX F., Service Manager from Grayson Hyundai responded on 08/15/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JH
Jo H.
Walland, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017 Category: Service
Jo Hoy
Friendly and Professional
ALEX F., Service Manager from Grayson Hyundai responded on 08/15/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Virginia Beach, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2017 Category: Service
Out of town rescue.
Was able to get in without an appointment on a Saturday morning to repair issue that occurred at 4 pm the day prior. Friendly staff - clean facility.
ALEX F., Service Manager from Grayson Hyundai responded on 08/15/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2017 Category: Service
Service
Great friendly and timely service.
ALEX F., Service Manager from Grayson Hyundai responded on 08/14/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JM
John M.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2017 Category: Service
Friendly & courteous staff.
Usually gets my car in right away.
ALEX F., Service Manager from Grayson Hyundai responded on 08/14/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com