Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2453 Reviews

ReScore Reviews™ (137)

ReScore
Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5rating 4.7518283
Original
Overall Rating 2.41912/5Overall Rating 2.41912/5rating 2.41912rating 2.41912rating 2.41912
94% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


JS
Jilliane S.
Knoxville, TN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Great communication
Great service! Thanks
ALEX F. from Grayson Hyundai responded on 05/23/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Tim is the man.
Tim Clausel is the best service advisor there. Most of the people seem to have a bad attitude or are not knowledgeable.

Also, giving someone a loaner with the window sticker still on is not only a bad look for your dealership but also a safety hazard. It’s happen to me twice now. The first time I thought that maybe they were out of loaners and being nice by giving me something from the lot, but then it happened again. I spent 5 minutes peeling it off so that it didn’t tear but next time it’s just getting ripped off. Tacky.
ALEX F. from Grayson Hyundai responded on 05/22/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Loudon, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Service
Fast, friendly, competent
ALEX F. from Grayson Hyundai responded on 05/22/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JJ
Jeffrey J.
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Excellent
Shannon is always excellent to work with and too good care of me and my car.
ALEX F. from Grayson Hyundai responded on 05/22/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SK
Stefanie K.
Heiskell, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Service is Awesome
The Service Department is incredible. They are always friendly, keep me up-to-date, and make sure that I am completely satisfied before letting me go.
ALEX F. from Grayson Hyundai responded on 05/21/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RB
Robert B.
Seymour, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Follow-up to complaint
Jim called and apologized for the tech not providing the service (adding air to tire). stated problem was addressed.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2019 Category: Service
Lack of customer care
Spoke with service tech and advised him of a slow leak in left rear tire (23 lbs). Upon inspection tech stated there was a small nail near the sidewall and could not be repaired. Tech did not inflate tire to proper pressure. Still had 23lbs. when returned
ALEX F. from Grayson Hyundai responded on 05/20/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Athens, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Hard to complain
Came in for a recall and was done in short order.
ALEX F. from Grayson Hyundai responded on 05/20/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RG
Randall G.
Loudon, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
great job
great job
ALEX F. from Grayson Hyundai responded on 05/17/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


MW
Marion W.
Maryville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Good quick service
Personnel are friendly and get to your vehicle in a timely matter. I appreciate that.
ALEX F. from Grayson Hyundai responded on 05/17/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JK
Jeanne K.
Knoxville, TN
2017 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Brake warning not addressed
An electronic brake problem has been identified and I have called it to Grayson's Service Dept. They said there is NO problem but it is in the Hyundai web site and it has never be addressed for sure. Why does it alert me every month and nothing is done to clear it up on the monthly report?
VIN #: KMHFH4JG4HA583129

Odometer: 24,163

Last Updated: 04/29/19 at 02:41 AM

Action Required
Electronic Power Brake Problem Detected at 3,037 miles.

Detected on: 10/06/17

James Kring
ALEX F. from Grayson Hyundai responded on 05/17/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


TR
Tanza R.
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
The best customer service/ Shannon
Really think grayson is great!
ALEX F. from Grayson Hyundai responded on 05/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


KH
Kateshia H.
Knoxville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
New motor
Hyundai was good to me this last time. Lol My Hyundai Sonta was burning or leaking oil, every 2 weeks I needed at least 2 quarts of oil well I got a oil consumption test done and NOW I supposedly have a brand new motor. Hyundai also put me in a rental while my car was being serviced for 2 weeks.. Thank You!!!!
ALEX F. from Grayson Hyundai responded on 05/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


MM
Maggie M.
Powell, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Maintenance
Excellent Service
ALEX F. from Grayson Hyundai responded on 05/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DT
Daniel T.
Knoxville, TN
2005 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2019 Category: Service
Horrible Service was lied to, inorder to purchase parts
Stay away from Grayson Hyundai in Knoxville, TN. Brought my car in for a diagnostic because my battery light was on. The service technician took me to the car mechanic to tell me that my alternator was working good, giving me number specifics of the power it was putting out in front of the service technician Shanon. The mechanic kept repeating that the alternator was fine and assured me that all I needed to buy was battery cables for my car battery. So I did and they installed them. A couple days later they call me and tell me that the cables were installed but now the alternator is bad and I need to replace that too! I spoke to the service manager and he told me that the technician would not have been able to check the alternator if the battery cable needed to be replaced, and that his mechanic would have never told me that. So basically he was calling me a liar. Had the mechanic told me that I needed battery cables AND an alternator I would have never bought the cables to begin with and sold the car as is.

Bottom line: never ever go here for service. I was either tricked into buying parts I didn't need or they did something during the install and blew my alternator. Either way very dishonest and only cared about the money and not listening to the customer and doing the right thing.
ALEX F. from Grayson Hyundai responded on 05/15/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Knoxville, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Good Service
Answered all questions and were respectful of my time.
ALEX F. from Grayson Hyundai responded on 05/15/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Timely service with a personal touch
Always timely service, great communication, excellent work
ALEX F. from Grayson Hyundai responded on 05/15/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Maryville, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Quick action
I was contacted by the service manager, who dealt with the issues with good resolve.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2019 Category: Service
Routine maintenance
No loaner car was available (although this was a dealership selling point), and they left greasy finger prints on the car.
ALEX F. from Grayson Hyundai responded on 05/15/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Knoxville, TN
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Recommend highly
Service was done in a timely manner in a comfortable setting for the customer.
ALEX F. from Grayson Hyundai responded on 05/15/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DH
Derek H.
Acworth, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Service was great
Great
ALEX F. from Grayson Hyundai responded on 05/15/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2010 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Efficient service
The Grayson shop has kept our Hyundai running well for 90,000 miles
ALEX F. from Grayson Hyundai responded on 05/13/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service