Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,760 Reviews)

ReScore Reviews™ (166)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Maryville, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2020 Category: Service
Service
The only issue we had was new vehicles were being services prior to my scheduled appointment make our other appointments for the day late. As usual, the staff was courteous. However, the ticket writers were not wearing masks and the set up of the service area makes social distancing almost impossible.
ALEX F., Service Manager from Grayson Hyundai responded on 06/04/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SM
Sandra M.
Tellico Plains, TN
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Second time around
I bought my first Hyundai at Grayson 11 years ago and 260,000 miles Later. I decided to come back for a second time around and bought the Hyundai Santa Fe Limited turbo engine. Couldn’t be happier
ALEX F., Service Manager from Grayson Hyundai responded on 06/02/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SS
Susan S.
Knoxville, TN
2005 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Service Maintenance
Excellent Service as always
ALEX F., Service Manager from Grayson Hyundai responded on 06/02/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

LE
Lori E.
Kodak, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Excellent service experience
Grayson staff are the best! Efficient, thorough and courteous every time. Very satisfied to be a Grayson customer.
ALEX F., Service Manager from Grayson Hyundai responded on 05/29/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

GV
Gregory V.
Knoxville, TN
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
The people that work there
This is the first car business that I’ve dealt with that it was an easy in and out and the transaction of buying a car was finished.
ALEX F., Service Manager from Grayson Hyundai responded on 05/29/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

MI
Michael I.
Knoxville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020 Category: Service
Prompt service and clean facility.
I have taken my vehicle to Grayson Hyundai since purchasing there in 2017. The service is always professional and thorough.
ALEX F., Service Manager from Grayson Hyundai responded on 05/21/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JS
Jeff S.
TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020 Category: Service
Great place to get your car fixed
As always they are professional and very helpful.
ALEX F., Service Manager from Grayson Hyundai responded on 05/21/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

KP
Kathy P.
Englewood, TN
2015 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020 Category: Service
great friendly service
love my car
ALEX F., Service Manager from Grayson Hyundai responded on 05/21/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Provided excellent service
Did what needed to be done, at a reasonable cost
ALEX F., Service Manager from Grayson Hyundai responded on 05/20/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

PB
Peggy B.
Loudon, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2020 Category: Service
Good service
Happy with the service.
ALEX F., Service Manager from Grayson Hyundai responded on 05/18/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JR
Judy R.
Oak Ridge, TN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Awesome
They are always friendly and glad to help anyway they can. They have always been efficient.
ALEX F., Service Manager from Grayson Hyundai responded on 05/18/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

FR
Francisco R.
Clinton, TN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Good place to service
Good service friendly people good attention
ALEX F., Service Manager from Grayson Hyundai responded on 05/15/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

MS
Michelle S.
Knoxville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Great staff and service
New to the area; took my 2015 Genesis in to this dealer for the first time. Roger Garren was the service rep I dealt with - super! Let me know exactly what the service covered, timely appointment, and even provided me with a loaner and included a discount coupon with the bill. Will definitely come back for future service!
ALEX F., Service Manager from Grayson Hyundai responded on 05/15/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TR
Timothy R.
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2020 Category: Service
Great staff!
Efficient and timely appointment.
ALEX F., Service Manager from Grayson Hyundai responded on 05/11/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TK
Thomas K.
Knoxville, TN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020 Category: Service
Superior customer service!
Personnel are attentive, friendly, and courteous, which makes spending a bit more an easier choice.
ALEX F., Service Manager from Grayson Hyundai responded on 05/07/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com