Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2410 Reviews

ReScore Reviews™ (135)

ReScore
Overall Rating 4.7481447/5Overall Rating 4.7481447/5Overall Rating 4.7481447/5Overall Rating 4.7481447/5rating 4.7481447
Original
Overall Rating 2.41045/5Overall Rating 2.41045/5rating 2.41045rating 2.41045rating 2.41045
94% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


JH
John H.
The Villages, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Great people
Good service.
BRANDON D. from Grayson Hyundai responded on 07/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


LH
Laurel H.
Knoxville, TN
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Hurt
Tim Clausell is excellent and always takes care of his people.
BRANDON D. from Grayson Hyundai responded on 07/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


MF
Madison F.
Knoxville, TN
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
great
got exactly what i needed done
BRANDON D. from Grayson Hyundai responded on 07/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Loudon, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Complaint resolved
The manager of the service department called the next day, listened to my concerns and was very courteous and helpful. My complaint was fully resolved to my satisfaction. I will give the service department another chance.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2019 Category: Service
The sales staff I dealt with a year ago at purchase was excellent.
I would recommend your sales department to a friend.... not the service department.
BRANDON D. from Grayson Hyundai responded on 07/26/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


AB
Amy B.
Knoxville, TN
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2019
Where do I go?
As a recent review mentioned, upon entering the service department there aren't clear instructions, unless you are a Subaru owner. I arrived for my first service appointment, stayed to the left 'Hyundai' side, but then had no idea where to go. So I stood by my car and in about 5 minutes, a service writer approached. At the time of purchase, I was also told the first 'free' service would include an oil change and tire rotation. Not true, oil was changed, tires were not rotated. This is a very busy shop that could greatly benefit from a few enhancements to better the customer experience.

RG
Richard G.
Knoxville, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2019 Category: Service
Cramped, Unorganized, Hot, Dirty.
Extremely tight lot to navigate. Had inches to spare trying to enter the lot and navigate to the service entrance. Pulled into Service area, and stood there for several minutes. No one greeted me, or directed me to the Hyundai service desks (which are not labeled). The closest ones to you are for Subaru ONLY. You have to cross the path of vehicles entering/exiting the service bays to get to the desks. Took several minutes for someone to come over to the desk to write up my visit. While standing there, I was nearly hit/clipped by 2 vehicles driven to techs. You definitely have to keep a 360 degree lookout for everything in the service area. You then have to cross traffic again to get to the waiting area. Once the service was finished, you've got to cross traffic again to go back to the desk, again watching out for everything around you. This time I was almost hit in the shins by someone pushing a cart of equipment/parts. Once in my car, I was nearly hit by another technician driving a vehicle as I was trying to exit the service area. Then navigating the parking lot, with only inches to spare to get to the main car lot, and exit to the street.
ALEX F. from Grayson Hyundai responded on 07/25/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Great friendly service
Excellent customer service.
ALEX F. from Grayson Hyundai responded on 07/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


WW
William W.
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Requested oil change on appointment
Pretty quick service and nothing unexpected.
ALEX F. from Grayson Hyundai responded on 07/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RH
Richard H.
Ten Mile, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
30000 mile service
Provided a loaner vehicle. Excellent experience. Finished earlier than expected.
ALEX F. from Grayson Hyundai responded on 07/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JL
Joe L.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Best Service
Our service writer Brandon is always nice. Fast, polite, and very respectful. Always there to help. The service team is fantastic.
ALEX F. from Grayson Hyundai responded on 07/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


LB
Linda B.
Corryton, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2019 Category: Service
Bad service
No one told me my car was ready, I had to ask after waiting two hours. My confirmation for first service appointment said oil change and tire rotation. Tires not rotated. Never again.
ALEX F. from Grayson Hyundai responded on 07/25/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


PS
Paulette S.
Loudon, TN
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Efficiency
Willingness to check for a continuous problem.
ALEX F. from Grayson Hyundai responded on 07/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DF
David F.
Knoxville, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Excellent Service
Service could not have gone any smoother. Appointment was made on line which is convenient. I was immediately waited on when I arrived. A few minutes later I received a text message confirming work and the Service Tech's contact information. Approximately 2 hours later I received a call advising work had been completed.
Upon arrival I was immediately waited on, completed transaction and was escorted to my vehicle. I can't think of how it could have been any better other than a complementary oil change. I felt charges were reasonable.
ALEX F. from Grayson Hyundai responded on 07/24/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Better.
Tim called and offered me a full tank of gas and a free oil change for my troubles. That's awesome. Thank you!!

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2019 Category: Service
Done.
I've been here for the same issue over and over and ot doesnt get fixed.
ALEX F. from Grayson Hyundai responded on 07/25/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Knoxville, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019 Category: Service
Fast oil change!
Pleased at the service
ALEX F. from Grayson Hyundai responded on 07/22/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JP
Joyce P.
Friendsville, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019
Terrain Stuart salesman..earned my business
My husband and I came into dealership after I spoke with Terran Stuart on phone. He worked with me though several telephone conversations to find me the car i was looking for. Because of Terran we decided to come to dealership to meet with him in person.
Terrain is an exceptional man. Very professional, and friendly.
Because of Terran we purchased a brand new elantra. Very pleased with our buying experience at Grayson Hyundai in knoxville.
Many thanks to Terran Stuart for a wonderful car buying experience.
ALEX F. from Grayson Hyundai responded on 07/24/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


LL
Linda L.
Crossville, TN
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
courteous employees, comfortable wait place.
Nothing wrong with the service but the wait was as long with an appointment as if I had no appointment. My car was just in line with everyone ahead of me.
ALEX F. from Grayson Hyundai responded on 07/19/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BS
Brittany S.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Great place!
I love my Hyundai, and I wanted to make sure and take it to the best place for service. Comfortable waiting area and excellent service!
ALEX F. from Grayson Hyundai responded on 07/19/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DS
Daniel S.
Ewing, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2019 Category: Service
Wasn’t my best experience
Wasn’t the best experience I’ve had, to say the least. A 2 hour oil change and a scuffed door panel. Was not satisfied with my experience.
ALEX F. from Grayson Hyundai responded on 07/19/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation.


TB
Trudy B.
Kodak, TN
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Great service
I dropped my car off and since it was the 30,000 mile check up it was going to be a long wait. They called me after only 3 hours and everything was done. As always, smooth sailing keeping my car running great.
ALEX F. from Grayson Hyundai responded on 07/19/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service