ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review about 21 hours ago
Soudabeh S. ReScore Review on 08/23/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner was willing to listen and resolve auto issues"
My concerns were addressed
Vehicle: BMW 325xi
Service Date: 02/02/2017
Review Created: 02/05/2017 08:02 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"I would not recommend "
Deceptive practices about repairs.
Vehicle: BMW 325xi
Service Date: 02/02/2017
Review Created: 02/05/2017 08:02 AM
Saman L., Owner / Operator at Great Falls Exxon responded on 02/07/2017

Thank you for taking the time to leave a review.

As the owner/operator of Great Falls Exxon for the past 18 years and more importantly as a neighbor, it's disheartening for me to hear that this is your impression of us.

We take a lot of pride in what we do and in the customer service we provide. I am sorry that your vehicle failed the Safety Inspection when it came in. I hope the repair that we estimated and provided was to your satisfaction.

That said, you should never have anything less than stellar service here, and I'm so sorry that wasn't the case recently.

(I will also send you a personal response by mail, in case you don't see this post).


Mr./Ms. K. on 10/20/2017
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"Oil change and Brake check "
Friendly and knowledgeable service
Vehicle: Jeep Compass
Service Date: 10/19/2017
Review Created: 10/20/2017 01:41 PM
Phyllis C. on 10/18/2017
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Phyllis said the business is really good and honest. They do a great job on the vehicle.
Vehicle: Audi A4
Category: Service
Service Date: 10/12/2017
Review Created: 10/18/2017
This review was collected via phone interview by Customer Research Inc.
David N. on 10/14/2017
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"Care."
What was needed was done well, to include a service that had been overlooked.
Vehicle: BMW X3
Service Date: 10/11/2017
Review Created: 10/14/2017 09:34 AM
Cindy and Robert G. on 10/14/2017
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"Friendliness and trustworthiness in abundance"
This was just a routine maintenance and coolant refresher...just a pleasure to work with Tofun & Co., what a great job Saman has done organizing all this.
Vehicle: Honda Odyssey
Service Date: 10/10/2017
Review Created: 10/14/2017 06:30 AM
Frank P. on 10/13/2017
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"New Brakes - What a difference!"
We brought our car in for an oil change, were concerned about the brakes, but wanted to wait to get the mechanic's recommendation. He suggested that we replace them with our next services, but we erred on the side of caution and had them replaced. Quality pads & rotors + Quality installation equals a very nice, quiet ride. We should have done it 10,000 miles ago!
Vehicle: Nissan Rogue
Service Date: 10/07/2017
Review Created: 10/13/2017 09:35 PM
Richard C. on 10/09/2017
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"Good service and prices"
Service was done correctly and people were polite and efficient.
Vehicle: INFINITI I30
Service Date: 10/02/2017
Review Created: 10/09/2017 01:39 PM
Marianne S. on 10/09/2017
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"Another great experiece !!!I"
Great Falls Exxon is a wonderful shop that works on both our European and American cars. Tofun who is the service manager is excellent. He is respectful of my time, knowledgeable and always has me updated as to the repair work being done. Saman the owner is always present just in case you have any additional questions. As a parent it is important to me that I have a repair shop that if one of my children had a problem with their car they could pull in and be well taken care of. I would not take my cars anywhere else.
Vehicle: Audi A6
Service Date: 10/07/2017
Review Created: 10/09/2017 08:05 AM
Brandon F. on 10/09/2017
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Brandon said the service was great. The employees were available to provide timely work.
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/02/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Bart F. on 10/09/2017
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Bart said the business did a good job.
Vehicle: Toyota Echo
Category: Service
Service Date: 09/30/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Ron D. on 10/08/2017
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"Professionalism and respect for the customer being serviced."
As usual, five star is but the starting point. It begins at the top and permeates throughout the team. Yes GF is lucky to have this organization in motion. Have been a patron for nearly twenty years.
Vehicle: Subaru Outback
Service Date: 10/05/2017
Review Created: 10/08/2017 12:15 PM
John and Philomena B. on 10/05/2017
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"Service"
Saman and his staff are very courteous and competent.
Vehicle: Land Rover Range Rover
Service Date: 09/28/2017
Review Created: 10/05/2017 09:45 AM
Jeffery S. on 10/05/2017
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"You focus on being transparent and providing excellent customer service."
Very well done. Excellent service and work was done right.

I will come back.
Vehicle: Mercedes-Benz ML350
Service Date: 10/03/2017
Review Created: 10/05/2017 04:27 AM
Sabina G. on 10/04/2017
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"Great as always!"
Great as always!
Vehicle: Toyota Highlander
Service Date: 09/28/2017
Review Created: 10/04/2017 04:38 AM
Dee V. on 10/02/2017
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Dee said she has taken her vehicles to this business for years. Their service is great and she has an established friendship with the owners. They do a great job.
Vehicle: Ford Escape
Category: Service
Service Date: 09/22/2017
Review Created: 10/02/2017
This review was collected via phone interview by Customer Research Inc.
William P. on 09/25/2017
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"mirror replacement"
Exxon replaced the broken right hand mirror on my Cadillac CTS a few days ago. with used one. The color did not match the car perfectly. The car, however is 8 years old and I am satisfied to paying $266 rather than about $500 for new one. Bill
Vehicle: Cadillac CTS
Service Date: 09/22/2017
Review Created: 09/25/2017 06:22 PM
Ahmed N. on 09/23/2017
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"Ahmed Naji "
Professional and very friendly service
Vehicle: BMW X5
Service Date: 09/18/2017
Review Created: 09/23/2017 07:48 AM
Artin A. on 09/22/2017
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Artin said this business had great customer service.
Vehicle: GMC Yukon
Category: Service
Service Date: 09/16/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Ahmed N. on 09/15/2017
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"Ahmed Naji"
excelante service
Vehicle: BMW X5
Service Date: 09/13/2017
Review Created: 09/15/2017 10:05 AM
Bobby B. on 09/15/2017
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Bobby said the business did a great job and he was well informed. He thinks it was nice, fair, and honest service.
Vehicle: Lexus RX 350
Category: Service
Service Date: 09/09/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
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