ReScore Reviews™ (5)
Honestly this score was deeply disturbing and upsetting to me. I take pride in what I do and was completely honest with you about your cabin filter that had a mouse nest. You questioned if it was changed at last visit on Sept 11th. It had not been, that was your engine air filter (filters air in the engine) NOT the Cabin filter (filters air in the cabin of vehicle behind glove box). The last time you had you cabin filter changed was March 7th of this year. When there is a mouse nest we always recommend changing that filter so you are not breathing that in. I will mail you your service records so you can see what all was replaced and when. I am also asking that you rescore me on the fact that I was honest with you and try to be transparent as possible. I hope you have a Happy Thanksgiving and continue to bring your vehicle here as I do appreciate your business.
Your Service Advisor
Sending rescore again
Everyone in the dealership is friendly and accommodating.