ReScore Reviews™ (2)
Thank you for your feedback! It is much appreciated. I am hopeful to resolve the issues tomorrow at your appointment. I would greatly appreciate it if you could fill out the rescore for me. Thank you and have a great week!Stephanie Bauer
Although everything wasn't done to my request for the appointment, they were very quick to resolve the issue for further visits.
Only reason it's not a 5 Star is because it will be more than one trip for the initially requested work.
I brought my vehicle in for a detail, and multiple issues that needed to be addressed mechanically.
The detail: Pleased with the cleanliness of the seats (LARGE stain of melted wax and soda is gone) and carpets, but everything else seemed to be a just quick wipe over. My interior door handles were cleaned - obvious lines - but not cleaned in completion. The windows were AWFUL, not cleaned completely (roll down the window and you can see that they didn't clean between the window and the Vent Shades a full 2 inches from top. The inside of the windshield was filmy with streaks that blinded you when the sun hit the windshield.
The work: I was charged for a turn signal bulb for $12.95 (FOR ONE BULB), and the bulb, wasn't even out!!!! There is a mechanical issue with the socket for the bulb, which they knew, and still replaced a bulb that did not need to be replaced and charged me for it.
The purpose of the visit was to figure out / reprogram the transfer case as it binds and locks up when turning or pulling into/out of parking spots and they "couldn't replicate" the issue - and yet, as soon as I picked up the car and pulled out of the dealership, it immediately bound and locked up.
I had them change the oil in the vehicle since it was due, however, they couldn't even use the same oil as that I had been running. High mileage synthetic oil is what has been used for the last 2 years in the vehicle (PER THE STICKER) and they change it for just standard 5W/20. It would have been nice for them to continue what I have been using.
Greetings! Thanks for speaking with me about the items listed! I am happy to take care of Synthetic oil change at no cost to you and the mini detail at next visit. I will call with what I find out about the turn signal socket. You have a wonderful day and take care. Thank you for rescoring me! I appreciate the opportunity to make it right!Stephanie Bauer
The service manage kept me informed of the progress on my vehicle. Thanks