Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

589 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
90% Would Recommend
100% Business Response
Latest Review 37 minutes ago

Reviews


LC
Larry C.
Sulphur Springs, TX
2007 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016 Category: Service
Good service
Good service
Michael B., Service Manager from Greenville Hyundai responded on 10/12/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

Verified Customer
Royse City, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2016 Category: Service
Follow up
I was contacted by the service manager and they figured out what happened with the mishap on the parts. The customer service I experience was the best I had experienced from a service department in 15 years of having vehicles serviced. My car was fixed correctly and in a timely manner. They went the extra mile and dropped me off at work while my car car was being fixed and they returned my car cleaner than when I dropped it off. Brittany, Micheal, and Erin are all awesome. This Hyundai truly cares about their customers and their reputation.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/10/2016 Category: Service
Did not order parts as promised
I took my car in for two issues, they replaced the battery and needed to order parts to replace my struts. They never ordered the parts. I called to check the status and they had no idea what I was talking about. The customer service was good when I was there. The staff is very friendly. I'm just upset because my car isn't fixed because they didn't order the parts and note I have to wait for them to be ordered again. I'll update review if anything changes
Michael B. from Greenville Hyundai responded on 10/10/2016

Thank you for your response. I have spoken to Mr. Barbosa and have you scheduled in for 7:30am 10/11/16. I look forward to meeting you.
Thank You

Michael Bird
Service Director
Greenville Hyundai

MM
Mary M.
Commerce, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2016 Category: Service
Top notch
Friendly and excellent service.
Michael B., Service Manager from Greenville Hyundai responded on 10/11/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

SS
Sandra S.
Saltillo, TX
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2016 Category: Service
The care and courtesy shown.
Excellent!
Michael B., Service Manager from Greenville Hyundai responded on 10/04/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

DC
Don C.
Sulphur Springs, TX
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2016 Category: Service
Good service today less than hour for my oil change and got a car wash enjoyed it
Very good

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2016 Category: Service
We asked to have two tires balance they took all four tires off
Poor service but I can say the young lady that help was wonderful. But the maintenance ducks
Michael B., Service Manager from Greenville Hyundai responded on 10/04/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com
Michael B. from Greenville Hyundai responded on 10/05/2016

Customer came in today and would like to rescore the Service Department.

Michael Bird
Service Director
Greenville Hyundai
Michael B. from Greenville Hyundai responded on 10/11/2016

Thank you for give us a chance to earn your business.

Michael Bird
Service Director
Greenville Hyundai

SM
Sarah M.
Greenville, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2016 Category: Service
Great service
Great service.
Michael B., Service Manager from Greenville Hyundai responded on 10/02/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com
Eric B. from Greenville Hyundai responded on 10/04/2016

thank you sarah , if there is anything else we can do please feel free to reach out to me. We appreciate your business


AS
Amber S.
Greenville, TX
2013 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/30/2016 Category: Service
Amount if time
Waited a ling time
Had to go back for state inspection printout
Michael B., Service Manager from Greenville Hyundai responded on 09/30/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com
Eric B. from Greenville Hyundai responded on 10/04/2016

Amber, i noticed your experience here was not a great one due to time... when you have a chance i would like to discuss your experience here and how we can improve it .. thanks


HG
Heather G.
Sulphur Springs, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2016 Category: Service
Great place
Erin is an asset to your team. She is very friendly and still professional. She kept me updated on the progress of my vehicle and she was very knowledgeable about any questions I had. She took the time to listen to me and was always readily available to all of the customers in the waiting area.
Michael B. from Greenville Hyundai responded on 09/26/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Director
Greenville Hyundai

JL
Joel L.
Greenville, TX
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2016 Category: Service
friendly and fast
yes and have
Michael B., Service Manager from Greenville Hyundai responded on 09/23/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

GB
George B.
Blue Ridge, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2016 Category: Service
Good
Good
Michael B., Service Manager from Greenville Hyundai responded on 09/23/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

TL
Thomas L.
Caddo Mills, TX
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2016 Category: Service
Hyundai lover
Erin has taken care of me for years. I have not only had great service but it's a pleasure going there.
Michael B., Service Manager from Greenville Hyundai responded on 09/23/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

TM
Terri M.
Farmersville, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2016 Category: Service
Did not stand behind their 3year/36K warranty
The tint on the rear window bubbled in under two years. This was when I found out it was not factory and that it was done by a cheap contractor. To me this was deceptive. Ruin your name for a few hundred dollars?
Michael B., Service Manager from Greenville Hyundai responded on 09/23/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. 

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

CR
Charles R.
Greenville, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2016 Category: Service
SERVICE
ServiceDEPARTMENT HAS NOT SOLVED PROBLEMS TO MY SATISFACTION.
Michael B., Service Manager from Greenville Hyundai responded on 09/22/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

TA
Trent A.
Rockwall, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2016 Category: Service
Proximity
Close to work. Friendly.
Michael B., Service Manager from Greenville Hyundai responded on 09/22/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

KC
Kay C.
Combine, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2016 Category: Service
kay
new vehicle, fuel injector blew up and it took over 1.5 months to fix. NOT acceptable. Service representative was great not her fault!
Michael B. from Greenville Hyundai responded on 09/20/2016

Yes the time frame that it took to get parts and your vehicle repaired is unacceptable. We are striving as a company to not let this happen. I analogize for this inconvenience. Please let me know if there is anything I can do to help gain your trust.
Thank You
Michael Bird
Service Director


JC
Jung C.
Rockwall, TX
2008 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2016 Category: Service
Always
Good.kindness.nice
Michael B., Service Manager from Greenville Hyundai responded on 09/21/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

Verified Customer
Greenville, TX
2009 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2016 Category: Service
Oil change
Ok service
Michael B., Service Manager from Greenville Hyundai responded on 09/16/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

HB
Henry B.
Caddo Mills, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2016 Category: Service
Oil change and plates with a car wash
No problems
Michael B., Service Manager from Greenville Hyundai responded on 09/15/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

SB
Shirley B.
Caddo Mills, TX
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2016 Category: Service
Friendly, speedy, informative
Yes
Michael B., Service Manager from Greenville Hyundai responded on 09/12/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com

DM
Douglas M.
Greenville, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2016 Category: Service
owner
get it done so I can do something else
Michael B., Service Manager from Greenville Hyundai responded on 09/12/2016

Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.

Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com