Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(727 Reviews)

ReScore Reviews™ (8)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
91% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Caddo Mills, TX
2014 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019 Category: Service
Really Love This Place
When you go to Greenville Hyundai your family.
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/18/2019

Thank you for your feedback and your comments, we look forward to your next visit and will look at how we can improve further to make sure you continue to get a 5 star service treatment from our team.

 

Tracey Fentum
Customer Experience Manager
786-302-7650

 


BB
Beverly B.
Greenville, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2019 Category: Service
Wasted Time on Previous Appts
This last time it was 45 min for the oil chg and that is ok, but the others were way over an hour.
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/18/2019

Thank you for your feedback and your comments, we look forward to your next visit and will look at how we can improve on our oil change times to make sure you get an overall 5 star service treatment from our team.

 
Tracey Fentum
Customer Experience Manager
786-302-7650


WW
William W.
Commerce, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019 Category: Service
Friendly
Work was done in a timely manner
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/18/2019

Thank you for your feedback and your comments, we look forward to your next visit and will look at how we can improve further to make sure you continue to get a 5 star service treatment from our team.

 

Tracey Fentum
Customer Experience Manager
786-302-7650



BW
Betsy W.
Quinlan, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2019 Category: Service
Service
Best service department in town
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/18/2019

Thank you for your feedback and your comments, we look forward to your next visit and will look at how we can improve further to make sure you continue to get a 5 star service treatment from our team.

 

Tracey Fentum
Customer Experience Manager
786-302-7650

 
Tracey Fentum

Loyalty & Quality Control Manager
786-302-7650

DH
Dennis H.
Rockwall, TX
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019 Category: Service
Convenient distance from work, great staff and excellent service.
Excellent service and staff. I have purchased and serviced two Hyundai Sonata Hybrids from this dealership since 2012. I wouldn't have my cars serviced anywhere else.
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/18/2019

Thank you for your feedback and your comments, we look forward to your next visit and will look at how we can improve further to make sure you continue to get a 5 star service treatment from our team.

 

Tracey Fentum
Customer Experience Manager
786-302-7650

 


Verified Customer
Royse City, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2019 Category: Service
oil change
ask you first before adding oil addtitive
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 10/11/2019

We appreciate customer feedback and take all concerns seriously. The additive, although showing as a cost on the breakdown was not an additional cost, but because of the way the system works we currently have to leave it in there, although it has no effect on the overall cost. The oil change service is discounted and within the discounted price we include the additive as an additional benefit for our customers to help protect their vehicle.

Tracey Fentum
Customer Experience & Quality Control Manager 
Greenville Hyundai
786-302-7650

RW
Robert W.
Cumby, TX
2007 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019 Category: Service
Quick and easy
Fast and courteous service,
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/18/2019

Thank you for your feedback and your comments, we look forward to your next visit and will look at how we can improve further to make sure you continue to get a 5 star service treatment from our team.

Tracey Fentum
Customer Experience Manager


Verified Customer
Cooper, TX
2015 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/07/2019 Category: Service
Time time time
Just make sure you have time to do the service. Get new furniture and kid toys.
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 10/10/2019

We take all customer concerns seriously and are always looking at ways to improve our services to customers. Your visit to the dealership happened just before renovation and refurbishment on our guest area began to upgrade the facilities in that area. We hope this will be completed shortly. The customer comments on the time it took to replace the lumbar support, the trash can, sofa and children's activity area have been passed along to the management.

Tracey Fentum
Customer Experience & Quality Control Manager
786-302-7650

RA
Rapheal A.
Celeste, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019 Category: Service
Fast professional service
The service people are professional and friendly. They also keep you up to date and where your car is as far as when it will be done.
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/18/2019

Thank you for your feedback and your comments, we look forward to your next visit and will look at how we can improve further to make sure you continue to get a 5 star service treatment from our team.

Tracey Fentum
Customer Experience Manager


HB
Henry B.
Caddo Mills, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2019 Category: Service
Engine replacement
They gave me a rental and did an engine change in a timely manner.
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/23/2019

Thank you for taking the time to complete the survey and comments. We will work hard to make sure you continue to have a 5 star expereince with us. 

Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650

Verified Customer
Petty, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2019 Category: Service
Friendly staff
Really good experience. I liked that they washed my car for me
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/18/2019

Thank you for your feedback and your comments on having a good experience with us. W look forward to your next visit and will look at how we can improve make sure you get an overall 5 star service treatment from our team.

 

Tracey Fentum
Customer Experience Manager
786-302-7650


RG
Ricky G.
Greenville, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019 Category: Service
Greenville Hyundai
Good people, good vehicles, and good service.
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/23/2019

Thank you for taking the time to complete the survey and comments. We will work hard to make sure you continue to have a 5 star expereince with us. 

 

Tracey Fentum
Customer Experience Manager
786-302-7650

Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/23/2019

Thank you for taking the time to complete the survey and comments. We will work hard to make sure you continue to have a 5 star expereince with us. 

 

Tracey Fentum
Customer Experience Manager
786-302-7650


KR
Karen R.
Quitman, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019 Category: Service
Very great experience at Greenville Hyundai! Garrett was awesome! He will be my go to guy in the future.
Would recommend Greenville Hyundai!
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/23/2019

Thank you for taking the time to complete the survey and comments. We will work hard to make sure you continue to have a 5 star expereince with us. 

 

Tracey Fentum
Customer Experience Manager
786-302-7650


LB
Lisa B.
Yantis, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019 Category: Service
New car
Loved them
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/23/2019

Thank you for taking the time to complete the survey and comments. We will work hard to make sure you continue to have a 5 star expereince with us. 

 

Tracey Fentum
Customer Experience Manager
786-302-7650


CW
Charles W.
Greenville, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019 Category: Service
Windshield
I have always been treated good at Greenville Hyundai and will always return unless something happens!!
Tracey F., Customer Experience Manager from Greenville Hyundai responded on 11/19/2019

Thank you for taking the time to complete the survey for us. We appreciate your feedback.

 

Tracey Fentum
Customer Experience Manager
786-302-7650