ReScore Reviews™ (8)
Attempts by phone have been made to reach out to the customer by both the Service Department staff and a Manager. The member of staff the customer had been dealing with had had to leave on a family emergency related to their son. The female staff member who stepped in to assist the customer instead was one of our Managers. Information about this survey has been forwarded to Senior Management. Further attempts will be made to reach out to the customer. The dealership has a non-discrimination policy in place adhered to be all employees.
Tracey FentumLoyalty & Quality Control Manager
I spoke to Mr. Thomas about the service he received. Explained the company we outsource to for windshield repair had ordered the wrong windshield initially. The Service Director and General Manager were informed.Tracey Fentum
Loyalty & Quality Control Manager
They truly offer great customer service!!!