Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1367 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
94% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


JA
Joan A.
Buffalo Grove, IL
2008 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Great Service Department
Every time I come to Gregory Hyundai, I have a great experience. The time and pricing estimates are met and my car comes back fixed and clean.
John V., Service Manager from Gregory Hyundai responded on 12/13/2018

Ms A
Thank you for the GREAT review! Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Highwood, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2018 Category: Service
Order correct parts next time
Have to return
John V., Service Manager from Gregory Hyundai responded on 12/13/2018

 Thank you for completing this review. We apologize for the situation. We hope your next visit is smoother. 
Please let me know if need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Deerfield, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
The service Dept
the 2015 tucson has a badly engineered divers seat belt retraction , I have three Hyundais and the 2015 does not work well .
John V., Service Manager from Gregory Hyundai responded on 12/13/2018

Mr H
Thank you for the great review and for being a loyal Gregory Hyundai customer. Please let us know if you need anything before your next service.

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

MR
Michael R.
Wheeling, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018 Category: Service
Long trip maintenance
Got an oil change and had the car checked out before we drive it to Arizona next month
John V., Service Manager from Gregory Hyundai responded on 12/13/2018

Thank you for completing this review. Please let us know what we can do next time to achieve a perfect score. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

SW
Steven W.
Deerfield, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Sherry and John are two people that work hard in earning trust
Sherry and John make Gregory service department work.
Trust to me means a lot .
For example :
When Sherry & John make recommendations for work to be done — check for recalls — make sure the work is done right -- they make sure
you are one hundred pre cent satisfied. There our many establishments I can have my car serviced, but I will only have my two Hyundai service by Sherry & John.
John V., Service Manager from Gregory Hyundai responded on 12/10/2018

Mr W
As always it is a pleasure working with you. Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

BB
Barbara B.
Glencoe, IL
2008 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Service
Service coordinators good. This visit took longer than expected
John V., Service Manager from Gregory Hyundai responded on 12/10/2018

Thank you for completing this review! 
: )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Evanston, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/06/2018 Category: Service
oil change
When I take my car in for an oil change, I prefer not to be given a laundry list of maintenance which is superfluous. I'm glad I took my car to a garage which specializes in helping women because they saved me from over $1500 in unnecessary services and repairs.
John V., Service Manager from Gregory Hyundai responded on 12/10/2018

Thank you for completing this review. Please call me at your convenience to discuss your comments and results of the multi-point inspection completed on your Tucson. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

RP
Rachel P.
Chicago, IL
2011 Hyundai Elantra To
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/06/2018 Category: Service
Didn't Solve Problem
See the entire questionnaire. We brought in the car 3 times to repair a tire pressure leak. At this time, 3 visits later, we don't know whether or not Gregory solved the problem.
John V., Service Manager from Gregory Hyundai responded on 12/10/2018

Mr P

Please call me at your convienence to discuss this review. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Northbrook, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Service Dept
John in service very professional
John V., Service Manager from Gregory Hyundai responded on 12/10/2018

Thank you for the GREAT review and compliment. Please let me know if you need anything before your next service.  

:  )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

JP
Jerzy P.
Prospect Heights, IL
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Great service
I needed a set of new tires and not only Gregory Hyundai had very competitive prices but the staff there took great care of me and my car.
John V., Service Manager from Gregory Hyundai responded on 12/10/2018

Thank you for the GREAT review! Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

MN
Mary N.
Wheeling, IL
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Service Dept
The people in your service dept. are great. I'm only there twice a year, and they greet me by name. John and Sherie are always friendly.
John V., Service Manager from Gregory Hyundai responded on 12/05/2018

Ms N
It is always a pleasure seeing you. Please let us know if you need anything before your next service. 
: )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

SL
Stuart L.
Chicago, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
professioal and curtious
I always get honest advise regarding recommended service.
John V., Service Manager from Gregory Hyundai responded on 12/03/2018

Mr L
Thank you for the great review. Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

BC
Barry C.
Lincolnshire, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
Always the Best
Gregory service was is and will Be the Best

They are great at two things

Taking care of cars
Taking care of people

John and crew -keep Up the great work
John V., Service Manager from Gregory Hyundai responded on 11/29/2018

Mr C
Thank you for the Excellent review and kind words. Please let us know if you need anything before your next service.   : )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Northbrook, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2018 Category: Service
Hyundai Service call
The service department is very accommodating
John V., Service Manager from Gregory Hyundai responded on 11/26/2018

Thank you for the great review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Arlington Heights, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018 Category: Service
Customer friendly!!!
how everyone is friendly even the customers
John V., Service Manager from Gregory Hyundai responded on 11/26/2018

Thank you for the excellent review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

CM
Clifford M.
Mount Prospect, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018 Category: Service
Courteous , prompt ,and efficient services
Would like to especially mention service representative , Sherry . She has always been most attentive to any problem with my vehicle and rendered prompt efficient attention .
John V., Service Manager from Gregory Hyundai responded on 11/23/2018

Mr M
Thank you for the GREAT review! We agree, Sherry is an asset to our operation. Please let her or myself know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

DG
Daniel G.
Kenosha, WI
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Service work
All was great and very friendly people to work with , will definitely be back.
John V., Service Manager from Gregory Hyundai responded on 11/21/2018

Thank you for the GREAT review! We ALWAYS look forward to seeing you! 
 
:  )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

PC
Patrick C.
Prospect Heights, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Service feedback...
Oustanding service with an exceptional service team. Very personalble staff made my wife extremely satisfied with her car service that she recieved. I would highly recommend Gregory Hyundai to anyone in the market for a new or used car. Keep up the great work!
John V., Service Manager from Gregory Hyundai responded on 11/21/2018

Mr C
Thank you for the excellent review and kind words. Please let Sal or myself know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

SF
Susan F.
Glencoe, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Sue f
Great service. Timely. Good coffee. Nearby
John V., Service Manager from Gregory Hyundai responded on 11/20/2018

Thank you for the GREAT review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223
John V., Service Manager from Gregory Hyundai responded on 11/20/2018

Thank you for sharing your experience!    : )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

JB
Jean Pierre B.
Wilmette, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
A Happy Staff
Sherri, in service dept. is great, she remembers me, and is very helpful re: questions I had. She jumped in the driver’s seat and showed me just what I needed.
John V., Service Manager from Gregory Hyundai responded on 11/19/2018


Thank you for the EXCELLENT review !!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223