Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1462 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


RF
Ronald F.
Lake Bluff, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Excellent Service
I was very impressed by John, your service manager. He was professional, courteous, showed empathy towards me and my vehicle. Being a left leg amputee, he made me very comfortable while waiting for my vehicle, as well as needed service in addition to my oil change. Thanks John. He is a viable asset to your dealership.
John V., Service Manager from Gregory Hyundai responded on 04/18/2019

Thank you for the kind words. Please let me know if you need anything before your next service. 

: )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

BF
Barry F.
Highland Park, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Service Writer
My Service Writer, Sherry, is great. She has done what we have agreed to, does not do what I don't want done. No pressure to do this or that.
Always sees to it that any factory issues are addressed.
Best I've ever come across.
John V., Service Manager from Gregory Hyundai responded on 04/18/2019

Thank you for the excellent review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

RD
Robert D.
Glencoe, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
OIL CHANGE
I HAD A 3:00 APPT. THE SERVICE PEOPLE WERE RIGHT ON TIME. THEY ALREADY INCLUDED THE SPECIAL PROMOTION SO I KNEW THE COST. MY WAIT WAS SHORT AND MY BCAR WAS WASHED. HOWN CAN YOU DO BETTER THAN THAT?
John V., Service Manager from Gregory Hyundai responded on 04/18/2019

Thank you!! 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Arlington Heights, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Nice place to have your car fixed and nice waiting room.
Excellent place to go!!!
John V., Service Manager from Gregory Hyundai responded on 04/18/2019

Thank you for the GREAT review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Des Plaines, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Don't know
Don't want to keep reviewing the same service visit multiple times. Once is enough.
John V., Service Manager from Gregory Hyundai responded on 04/18/2019

Thank you for your feedback

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

SP
Steven P.
Niles, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Best Hyundai dealer...
I always get great service at Gregory Hyundai.
John V., Service Manager from Gregory Hyundai responded on 04/15/2019

Thank you for the great review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

DF
Daniel F.
Wilmette, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Friendly clean dealership
Everyone helpful
John V., Service Manager from Gregory Hyundai responded on 04/15/2019

Mr F
Thank you for completing this review. Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

IS
Irving S.
Northbrook, IL
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Service writer Sherry Shea is very helpful
Service is always very good.
John V., Service Manager from Gregory Hyundai responded on 04/15/2019

Mr S
Thank you for the great review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

RM
Ryan M.
Chicago, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great Service
This was the 3rd Hyundai dealership I tried for service on my Sonata. I was a new owner of the sonata and was searching for a reliable dealership to give my business too. The other two dealerships treated me as if I wasn't worthy of their time. They never took to the time to explain anything and then left my car dirty when they gave it back to me. At Gregory Hyundai the took the time to explain what they were doing before they did it. They were never pushy in their discussions. Sherry was very personable and I appreciated the time she took to accommodate me. I will be taking my car to get serviced here every time and who knows maybe even buy a new car from them when the time comes.
John V., Service Manager from Gregory Hyundai responded on 04/15/2019

Mr M
Thank you for the Great review and kind words. We look forward to working with you next time. 

: )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Lake Forest, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great staff
Thank you
John V., Service Manager from Gregory Hyundai responded on 04/11/2019

Thank you for the great review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

MP
Mary P.
Buffalo Grove, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Service Department is Awesome every time!!
I love coming to this Hyundai dealership 100% because of the service department!! They’re thorough, friendly and explain everything perfectly!! They’re the Best!!!!
John V., Service Manager from Gregory Hyundai responded on 04/11/2019

Ms P
Thank you for the great review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Northbrook, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
great service
Service department was great. suggested things that needed to be addressed but didn't push things that did not
John V., Service Manager from Gregory Hyundai responded on 04/11/2019

Thank you for the great review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

JZ
Joyce Z.
Northbrook, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
great customer service
excellent
John V., Service Manager from Gregory Hyundai responded on 04/11/2019

Ms Z
Thank you for for the excellent review! 

: )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

RH
Richard H.
Lake Bluff, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Oil Change
Everyone treats you with respect and service is done with "no hassle". Free cookies, hot chocolate and wi-fi makes the short wait pleasant.
John V., Service Manager from Gregory Hyundai responded on 04/11/2019

Mr H
Thank you for the GREAT review! Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

LB
Lawrence B.
Deerfield, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
always good service
consistenly reliable
John V., Service Manager from Gregory Hyundai responded on 04/08/2019

Thank you for the excellent review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

WO
William O.
Northbrook, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Great service dept.
Always get professional friendly service, Sheri and John are the best.
John V., Service Manager from Gregory Hyundai responded on 04/08/2019

Mr O
Thank you for the excellent review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

MH
Min H.
Chicago, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Kind and good service.
I am bery satisfied with my car and service provided by dealershop when get regular checkup.
John V., Service Manager from Gregory Hyundai responded on 04/08/2019

Thank you for the great review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

SK
Sandra K.
Northbrook, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Fast service, snacks and coffee, tv and pleasant waiting area.
Friendly staff, pleasant atmosphere, prompt service.
John V., Service Manager from Gregory Hyundai responded on 04/08/2019

Thank you for the great review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

MP
Mary P.
Wheeling, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019 Category: Service
Wish I could have used a coupon
I would have rated higher but when I got home I was looking at 3 day old mail and realized I had received a coupon for service. If this was emailed to me instead of snail mail I would have had on my phone and been able to use for the service.
John V., Service Manager from Gregory Hyundai responded on 04/05/2019

Ms P
Thank you for completing this review. Please hold on to the coupon you received for next time. I will also mark your account to receive email coupons. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

JS
Jay S.
Northbrook, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Oil change
Oil change painless
John V., Service Manager from Gregory Hyundai responded on 04/04/2019

Mr S
Thank you for the EXCELLENT review!! 

: )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223