Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

269 Reviews

98% Would Recommend
Latest Review about 2 months ago

Reviews


MW
MARK W.
Palo Alto, CA
Volvo V70
Verified Customer
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07/27/2017
Rattle Be Gone
Volvo had rattle, that was annoying. Found an issue that needed to be fixed before it broke on the road, so that was great. Altered set up and rattle has decreased to normalcy. Appreciate the help.

LS
Lisa S.
Mountain View, CA
Toyota Highlander
Verified Customer
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07/18/2017 Category: Service
Lisa said they were very friendly and communicative. They explained what was wrong and she was even given a slight discount for being their first customers. They provided really good service.
This review was collected via phone interview by Customer Research Inc.

KD
KAYE D.
Mountain View, CA
Chrysler Sebring
Verified Customer
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07/07/2017
OLD CAR MADE NEW
Dennis and his team did the impossible. They saved my car. The convertible was a final gift from my dad before he died. We loved it and took such good care of it for almost 150,000 miles. Then it got "fried" due to an error by another repair shop. Dennis put his heart and soul into saving the car, and he did. We are so grateful.

SW
Sam W.
Redwood City, CA
Honda Fit
Verified Customer
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06/30/2017 Category: Service
Sam said he has nothing negative to say about this business.
This review was collected via phone interview by Customer Research Inc.

SM
SHANNON M.
Palo Alto, CA
Mazda CX-5
Verified Customer
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06/27/2017
Dennis
Always a great experience! Thanks, Dennis

MW
MARK W.
Palo Alto, CA
Mercedes-Benz E320
Verified Customer
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06/13/2017
Small fix, done right, done quick
Had a low beam go out, brought the MB in at around 10am, fixed and ready to go before noon. Just what you want in a car repair business - fixed the problem fast and at a reasonable price. Thanks again.

JB
Jeff B.
Palo Alto, CA
Land Rover Range Rover Sport
Verified Customer
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04/19/2017 Category: Service
Jeff said the business was competent, honest, and they did what they said they would.
This review was collected via phone interview by Customer Research Inc.

MW
MARK W.
Palo Alto, CA
Volvo V70
Verified Customer
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04/16/2017
New struts
Dennis identified the problem, and following the move to the new, fancy facility just a couple doors down from the previous shop, the needed repairs were done timely and within cost estimates.

JO
JUDY O.
Sunnyvale, CA
Honda Accord
Verified Customer
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03/14/2017
Griffin's is outstanding!
I've been going to Griffin's for over 20 years. Impressive and thorough service every time.

MW
MARK W.
Palo Alto, CA
Toyota Camry
Verified Customer
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03/04/2017
Quick fix
Had an issue with a battery, was able to get it quickly figured out, and was happily driving away within 30 mins all fixed up.

JD
JEANNE D.
Menlo Park, CA
Toyota Prius
Verified Customer
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03/03/2017
Terrific
Excellent, trustworthy, knowledgeable service. What would I do without Dennis? He's the best.

CO
CHRIS O.
Sunnyvale, CA
Volkswagen Golf
Verified Customer
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02/28/2017
Great service!
Once again, I've received terrific service on one of my cars. I always bring both of my cars here whenever they need work, whether it's for regularly scheduled maintenance or major repair.

MW
MARK W.
Palo Alto, CA
Volvo V70
Verified Customer
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01/27/2017
Fixed it all for a great price
MB needed regular service plus a few minor fix its - problems resolved in one day - back on the road. Great service as always, and priced right.

ND
Nick D.
Pescadero, CA
Ford Escape
Verified Customer
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01/27/2017 Category: Service
Spoke with Elizabeth. She said this business did really good work.
This review was collected via phone interview by Customer Research Inc.

CM
CRISTINA M.
Los Altos, CA
Honda Fit
Verified Customer
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12/20/2016
Excellent Service Always
Perfect and very prompt service every time I take my Honda to Griffin's.

SH
SANDY H.
Mountain View, CA
Toyota Sienna
Verified Customer
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12/20/2016
Love Griffins
Dennis has taken care of my vehicles for many years and I've never been disappointed in his service!

PM
PAT M.
Los Altos, CA
Toyota Camry
Verified Customer
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12/09/2016
Best Service in the Area
Been taking my cars to Griffen's for over 10 years. Fast and thorough service every time.

SB
SHANNA B.
Mountain View, CA
Nissan Frontier
Verified Customer
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11/12/2016
Love Griffin's Auto
Fantastic, per usual. I always trust Dennis to care for my vehicles.

JD
JEANNE D.
Menlo Park, CA
Toyota Prius
Verified Customer
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11/12/2016
Always the best
I've been going here for years--reliable, expert, friendly service. I hope Dennis never retires!

AS
ALLAN S.
Palo Alto, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2016
SERVICE REVIEW AND UPDATE
EXCELLENT SERVICE, RELIABLE,TIMELY, WOULD RECOMMEND TO FAMILY AND FRIENDS