Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

268 Reviews

98% Would Recommend
Latest Review about 1 month ago

Reviews


DX
DAI X.
Sunnyvale, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2016
No complaints
Found and fixed oil leak, and changed oil and filter fast with reasonable price. And gave me a ride, too.

RB
RUTH B.
Mountain View, CA
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2016
A bit too much...
I thought the charge for removing the sap from my car ($250) was a bit high. Maybe the few remaining pieces will be removed at next service without more charges? Otherwise I was pleased with the service and especially appreciate the pick-up and delivery, Dennis.

AD
Adela D.
Los Altos, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2016 Category: Service
Adela said Griffin does excellent work and he is very personable with his clients.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
Morgan Hill, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2016 Category: Service
Jeff said he and this business do business together.
This review was collected via phone interview by Customer Research Inc.

ME
Mohammad E.
Mountain View, CA
Dodge Intrepid
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2016 Category: Service
Mohammad said this business did not actually look into the problem with his vehicle. They checked the battery and that was it. He will never return to this business again and would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager from Griffin's Auto Repair responded on 09/30/2016

California State Law states that we can only charge you for what we give as an estimate. You asked us to test for a short because the battery was going dead. We tested the alternator, tested good.  We tested for a short, tested good, no short apparent at that time. We tested the battery, battery tested bad. You declined to have us replace the battery. When you asked for the estimate you made no comments of other electrical problems that you wanted us to test for. had you have done so your estimate would have been higher. I explained that to you, we don't do testing for free despite what you wanted. you were told that other issues would be at additional charges, there is not one test that locates all problems. The issue here is not what we did but what you wanted to pay for. Our systems are the same as any other shop trying to locate multipal problems. If you work with electrical systems then you know that to be fact. Best of luck to you


CO
CONLEY O.
Mountain View, CA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2016
Fast, helpful, and reliable
Fast, helpful, and reliable

PM
PAT M.
Los Altos, CA
Dodge Ram Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016
Great service!
I've been taking both of our vehicles to Griffen's for over 10 years. Always great service, and completed when promised. .

CM
CRISTINA M.
Los Altos, CA
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2016
Extremely efficient
I take my car to Griffin's because they're extremely efficient and reliable.

PM
PAT M.
Los Altos, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2016
Honest and timely service.
I've been taking my cars there for nearly 10 years. The services is always thorough and prompt.. The quality is reliably there every time.

GP
Glenn P.
Mountain View, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2016 Category: Service
Glenn said during his recent visit, they didn't do some repairs correctly.
This review was collected via phone interview by Customer Research Inc.

GW
Glen W.
Mountain View, CA
MG MGB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2016 Category: Service
Glen said the employees are nice and they do a good job.
This review was collected via phone interview by Customer Research Inc.

JO
JUDY O.
Sunnyvale, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2016
Griffin's Automotive
I have gone to Griffins for over 25 years and the service there is always outstanding. I highly recommend them.

JD
JEANNE D.
Menlo Park, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016
Always excellent
Reliable, expert service!

KB
KAREN B.
Mountain View, CA
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016
Check engine light
Mr. Dennis took the time to inform me of my cars problems.

AS
Andrew S.
Mountain View, CA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016 Category: Service
Andrew said this business showed a lot of personal attention. He stated the service was quick and friendly.
This review was collected via phone interview by Customer Research Inc.

FP
Frank P.
California
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016 Category: Service
Frank said this business has very good service. He stated he felt like they told him the truth and did not pressure him at all.
This review was collected via phone interview by Customer Research Inc.

AS
ALLAN S.
Palo Alto, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016
BATTERY CHANGE
FRIENDLY AND EFFICIENT

SH
SANDY H.
Mountain View, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016
Absolutely great!
Dennis has been my go to mechanic for many years and I've never been disappointed in him!

HW
Herb W.
Mountain View, CA
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2016 Category: Service
Herb said he has had previous experiences with this business and they have continuously provided satisfactory work. He thanks them for all they do.
This review was collected via phone interview by Customer Research Inc.

FG
Floyd G.
Mountain View, CA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2016 Category: Service
Floyd said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.