Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

268 Reviews

98% Would Recommend
Latest Review about 1 month ago

Reviews


PE
PATRICIA E.
Stockton, CA
Cadillac CTS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2015
speedy repair
workers were nice

DF
DANIELLA F.
Palo Alto, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2015
great service!
very kind and accommodating. waited for me to return to get my car even though it was closing time!

JG
James G.
Stanford, CA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2015 Category: Service
James said he had a good experience with this business. They are incredible and honest.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Morgan Hill, CA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2015 Category: Service
Jim said this business has good service.
This review was collected via phone interview by Customer Research Inc.

MW
MARK W.
Palo Alto, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2015
Fixed the fuse
Electrical not working, Dennis & Sam found the blown fuse n replaced and off i went. Fast, efficient, and economical.

AB
Aj B.
Philadelphia, PA
Jeep CJ7
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2015 Category: Service
Aj said he dropped off the vehicle and told the business what was wrong with it. When he went back to the business, the owner told him they already looked at it. They told him what was wrong with it and charged him $125 for it, even though he told them already what was wrong. He will not be going back. The staff he was working with were really nice, but there was a big miscommunication.
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager from Griffin's Auto Repair responded on 09/14/2015

It is unfortunate that your experience was not up to your standards. If there is anything that we can do for you in the future please give us a call.


SB
SHANNA B.
Mountain View, CA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2015
Another awesome service experience
Thanks Griffin's for another great experience! Took my husband's truck in for an oil change. I love that I can always talk directly to the mechanic about any issues instead of having to go through multiple people. The price is always fair, the turnaround quick and it's a quality service every time.

AS
ALLAN S.
Palo Alto, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2015
couteous , efficient and superior service
ALWAYS A PLEASURE TO HAVE MY CAR SERVICE BY GRIFFIN'S

SH
SANDY H.
Mountain View, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2015
Such a fine and caring mechanic
I've used Dennis Griffin for years through at least 3 vehicles. I've always gotten superb mechanical and customer care service.

MS
Marcile S.
Portola Valley, CA
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2015 Category: Service
Marcile said the service at this business was excellent and she does recommend them.
This review was collected via phone interview by Customer Research Inc.

SL
Scott L.
Palo Alto, CA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2015 Category: Service
Scott said this business was on time and everything they did was perfect.
This review was collected via phone interview by Customer Research Inc.

GP
Glenn P.
Mountain View, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2015 Category: Service
Glenn said this business has good service and he has been with them for about 20 years.
This review was collected via phone interview by Customer Research Inc.

SB
SHANNA B.
Mountain View, CA
Ford Flex
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2015
Gem of Mtn View!
Once again, I received an awesome service from Griffin's Auto. It was time for my 90K checkup and I also needed a new windshield. Griffin's got me back on track with everything I needed in a day and it was affordable! What a great business to have in Mtn. View.

TO
TRACY O.
Hollister, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2015
Very professional, reliable and honest.
Very professional, reliable and honest.

JR
JOHN R.
Menlo Park, CA
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2015
All four cars
I trust Dennis and Sam to take care of all four of my family's cars!

KB
KELLIE B.
San Jose, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2015
Big Help! Great Customer Service!!
Already telling friends about this Great new place where I take my Brand New Truck!! Won't go anywhere else!!

JL
JOHN L.
Palo Alto, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2015
Technical expertise, integrity, reliability
I know that when I take the car in to Griffin's that either Dennis or now Sam will perform all necessary maintenance and repairs correctly and with integrity. Hats off to Dennis for treating his customers right.

CT
CHARLES T.
Palo Alto, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2015
Thorough Service
I went in for a routine service. Dennis and Sam checked all systems and made recommendations which were very helpful and needed.

JO
JUDY O.
Sunnyvale, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2015
Dennis knows what true service means. He is honest, fairly priced, and has years of experience and expertise to draw upon.
I've relied on Griffins for over 20 years to keep my cars in great condition. They are the best.

DG
David G.
San Jose, CA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2015 Category: Service
David said this business is very talented and competent.
This review was collected via phone interview by Customer Research Inc.