Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

268 Reviews

98% Would Recommend
Latest Review about 1 month ago

Reviews


LK
Linda K.
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2014 Category: Service
Linda said the business goes out of the way to make sure the customers are happy.
This review was collected via phone interview by Customer Research Inc.

RL
RICH L.
Palo Alto, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2014
Grateful for Dennis' help
I am so appreciative that Dennis took the time to take my car to the smog station for recertification after he fixed the problem with the leaking hoses.

AS
ALLAN S.
Palo Alto, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2014
Very Responsve and courteous
Great service!

JC
Jean C.
Mountain View, CA
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2014 Category: Service
Jean said this business babies her vehicle and has looked after it for years.
This review was collected via phone interview by Customer Research Inc.

PC
PAUL C.
San Jose, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2014
Great, honest service!
Dennis is that rate jewel who actually cares about his customers AND has the ability to take great care of their cars. That is ALL any of us ask for ... a superb mechanic who is a true gentleman.

SN
STAN N.
GMC Sonoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2014
Honesty is his policy.
Have been using Griffin's for all our vehicles for over 20 years. I like Dennis's straight forward style and his honesty.

PM
PAT M.
Los Altos, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2014
Great Service As Usual
I've been using Dennis Griffin for over 5 years now to service our Dodge van and our Camry. Service is always thorough and completed on time as promised. The best mechanic I've found in my 57 years of driving.

MG
MICHAL G.
San Mateo, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2014
Repaiired left front axel
As always, Dennis did a wonderful job of repairing my car. This time it was the front axel and I believe it was a real pain to diagnose and repair, but he did it right at the time he estimated it would take. Dennis does great work and is hgnest and I think that is the main thing that alllows you to trust him. Thanks a lot!

SH
SANDY H.
Mountain View, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2014
Great car service for many years
A neighbor refered me to Griffin's many years ago and I have never been dissatisfied. Dennis Griffin has experience,integrity and lots of smarts. His advice is always helpful and I trust him completely.

FG
Floyd G.
Mountain View, CA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2013 Category: Service
Floyd said he thinks of the owner as a friend and he appreciates the service.
This review was collected via phone interview by Customer Research Inc.

PM
PAT M.
Los Altos, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2013
Reliably great service!
Service was excellent and ready as promised. So comforting to know I have a reliable, knowledgeable, and honest mechanic.

AS
ALLAN S.
Palo Alto, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2013
Efficient and timely
Excellent service!

JL
Juan L.
Palo Alto, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2013 Category: Service
Juan said he did a good job and it was fast.
This review was collected via phone interview by Customer Research Inc.

MS
MAX S.
Palo Alto, CA
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2013
Awesome
Honest, fast, fair prices.
I went to Dennis after another auto shop quoted me $3,300 for some work I was surprised I needed.
Dennis looked it over, including their recommendations, and figured out that only $300 of the work was necessary.
Saved me $3000 with his honesty. I know I'll be coming back here...

KW
KIM W.
Menlo Park, CA
Volkswagen Golf
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2013
Dennis can schedule you only a few days in advance!
Dennis carefully assesses the problem and fixes it the way that makes sense for the age of the car and the particular problem.

JH
Jack H.
Palo Alto, CA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2013 Category: Service
Jack said he is proud to do business with Dennis.
This review was collected via phone interview by Customer Research Inc.

JO
JUDY O.
Sunnyvale, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2013
Awesome service - as usual
I've had Dennis take care of my cars for over 20 years. I totally trust his judgment and his service is over the top reliable. Highly recommended.

MS
Mary S.
Palo Alto, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2013 Category: Service
Mary said they have been very good.
This review was collected via phone interview by Customer Research Inc.

RR
RAY R.
Mountain View, CA
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2013
A matter of trust
When I take my car to Griffins, I can trust the service and repairs will be made correctly by one who knows how.

JC
Jean C.
Mountain View, CA
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2013 Category: Service
Jean said this facility has a terrific mechanic and they treat her vehicle like a baby.
This review was collected via phone interview by Customer Research Inc.