Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

281 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


JM
JOHN M.
San Francisco, CA
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2013
Quick diagnosis and fix for battery problem
My Ford Escape was not starting, appeared as dead battery, and they were able to quickly diagnose and fix the problem, replace a defective battery, within 4.5 hours.

MR
Markns R.
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2013 Category: Service
Markns said he brought a vehicle he was interested in purchasing to this business to have them check it out. He stated they were very thorough when they inspected the vehicle, and Markns ended up purchasing it.
This review was collected via phone interview by Customer Research Inc.

KW
KIM W.
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2013
110,000 Mile Service
As always, Dennis's service was top notch. I really appreciate that he picks up and drops off the car from my office too. He is a lifesaver.

JC
JOHN C.
Mountain View, CA
Ford Windstar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2013
Years of great service
Dennis is the best! We have a fleet of vehicles he takes care of. Wouldn't go anywhere else!

PM
PAT M.
Los Altos, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2013
Great Service as Usual
Dennis does a fast and thorough service on both our autos. Great guy too.

LJ
LINHUA J.
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2013
A little bit expensive
To change one rain wiper cost almost 40 dollars and 20 minutes is out of my expectation

JO
JUDY O.
Sunnyvale, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2013
Promptness and professional service
Dennis, as always, is the best! I totally trust my car and anything that needs to be handled regarding maintenance with him.

CM
CHIP M.
Mountain View, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2013
Good service
Nice clean shop, even a painted floor to make wiping up possible spills easy.

Decent labor rate.

Dennis searched for less expensive options to repair my truck (seized a/c compressor), which I appreciated the heck out of.

He knows what he is doing.

MH
MELINDA H.
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2012
Amazing service!!
Fantastic service! Fast and honest very reliable!

LJ
LINHUA J.
Stanford, CA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2012
Nice maintainance inspection
I did a maintainance inspection there, nice service, and the inspection was finished carefully and in time. The cost is also optimal.

JD
JEANNE D.
Menlo Park, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2012
Excellent personal service.
I have been having my car serviced at Griffin's for many years. I have never had a single problem or complaint.

CD
CHARLEEN D.
Ben Lomond, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2012
Service & Repairs
Always consistently excellent service.

JC
Jean C.
Mountain View, CA
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2012 Category: Service
Jean said this is a terrific business and she has been going to them for years.
This review was collected via phone interview by Customer Research Inc.

MG
MICHAL G.
Mountain View, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2012
Great work, trustworthy mechanic, good person
I took my car in for a tune up and dennis did a great job, and came in right at his estimate and the timing was great. Highly recommend.

DW
DAVE W.
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2012
tune-up
Dennis is always most accommodating and pleasant to work with.

MS
Marcile S.
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2012 Category: Service
Marcile said she was very satisfied with the work this business provided.
This review was collected via phone interview by Customer Research Inc.

SG
SANDY G.
Ford Pickup Heritage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2012
great service,fair prices,quality as usual
As usual great work and great service, even gave me a ride to work and picked me up again.

SG
SANDY G.
Gilroy, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2012
Professional, always caring, has my concerns in mind when advising me of needed repairs
As usual Griffins is on tract. Service like this is not seen anywhere, any more

DB
DAVE B.
Palo Alto, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2012
Always the best!
Thorough, competent, and on time work, coupled with honesty and patience makes Griffins the best automotive service around!

EG
ED G.
Mountain View, CA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2012
Tough repair job
My 2005 Cad DeVille had a leaking boot covering the CV-Joint. This is a tough repair job. Griffin's estimated cost accurately, and replaced both inner and outer boots with all parts perfectly clean. I think Griffin's knows its stuff well, and may be relied upon for repair of serious mechanical problems.