Grove Street Auto Repair

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 540 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
93% Business Response
Latest Review 6 days ago

Reviews


TS
THOMAS S.
Franklin, MA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2018
Very nice support staff and a responsive staff
My wife need a quick repair and it was done in a timely manner
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 03/05/2018

We appreciate your taking the time to write a review for us. Your time is valuable so we try to get you back on the road as quickly as possible.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

BG
BECKY G.
Medway, MA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018
Grove Street Review
It is so wonderful to have such a great car repair service center that is dependable and trustworthy! My family's cars have been serviced with Grove Street Repair for over 5 years and the service has always been outstanding. Our recent experience is a perfect example... There was an issue with starting the car manually, although the automatic starter did work. When it was determined that the key needed to be re-programmed, the service person stayed overtime to try and resolve the issue. It looks like the dealer has to be involved... but I received no charges from Grove Street. They are definitely top notch and I highly recommend them...
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 03/02/2018

Thank you so much, Becky. We are honored to have earned your trust, and are so happy to take care of your family and your vehicles. Hopefully the dealer is able to solve the key issue for you easily. We look forward to seeing you again in the future for a non-emergency service!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

RK
ROBERT E K.
Franklin, MA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Excellent Service
Went in for my scheduled annual Mobile 1 oil and filter change, tire rotation and inspection sticker. Grove Street took my car in as soon as I arrived and just over an hour later I was on my way. As always, the service is excellent.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 03/02/2018

Thank you so much for your review. We realize your time is important, and strive to make your visit as efficient as possible. We look forward to seeing you again in the future.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

JS
JOANNE S.
Franklin, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2018
WONDERFUL (as usual!) experience!!
It is extremely comforting to go to a mechanic that you trust and who has your best/safest interest in mind. In this particular case, we had received a car for our daughter but it needed work to ensure her safety. Not only did they accurately diagnose (with pictures!), they completed the work within the estimated cost. Additionally, they always indicate work that will be needed in the future but not crucial at the present time. Lastly, the entire staff is extremely friendly!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/27/2018

I don't know what was better - your stellar review, or the delicious BROWNIES you brought us!!  We go the extra mile for every customer, but when you bring brownies too??!!  Well, it is a treat for all of us!!!  Thank you so much. 

We are glad that you utilized the link to the Multi-Point Courtesy Vehicle Inspection to view the details of our inspection along with the pictures of problem areas.  It is like a report card for your car! And now your daughter's car gets an A+ !!!  Thank you again for your trust. We will continue to work to earn it every time you come in.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

DR
DONNA R.
Blackstone, MA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2018
Great Customer Service
Grove Street Auto always provides friendly service & great customer service.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/26/2018

Thank you for bringing in your son's vehicle for diagnosis. Your repair order should contain a link to the Multi-Point Courtesy Inspection for your review. This link includes information about what we recommended and why, as well as pictures supporting this information.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697


JR
JOHN R.
Franklin, MA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2018
Professional Service
Always professional service
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/26/2018

Thank you so much! We appreciate your business.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

RH
RICHARD / DEBBIE H.
Franklin, MA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018
Great service
Grove St Auto always treats their customers well. They were able to get me in for an appointment & lend me a loaner car. Took care of all the repairs necessary in a very timely fashion.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/23/2018

You are so kind. I am happy the loaner car made it easier for you to manage the process of repairing your own vehicle! We look forward to seeing you again in the future.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

DS
DOUG S.
Wrentham, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
Another good experience
They gave me estimates for different tires in an email, I was able to review them, picked the Continental TrueContacts and this car has never been smoother and quieter, just like all the reviews I read on the web. They did what they promised and did it on time. I have yet to be disappointed by this company. They just do the right thing.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/19/2018

Thank you, Doug, for taking the time to write a review. We are glad we met your expecations once again! Looking forward to seeing you in the future for your free tire rotations!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

MK
MYRNA K.
Franklin, MA
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018
Found cause of dash board lights.
Hopefully the new gas cap will solve the problem. However, I had to return to your shop in the morning because the door to the gas cap did not open.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/19/2018

Thank you for your feedback. I am glad we were able to resolve your issues both days so quickly. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

TM
TED M.
Franklin, MA
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Always helpful and professional
Even vehicle inspection is fast and easy!!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/12/2018

Thanks, Ted!  It was great to chat with you while we waited for the inspection to be done!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

RF
RICHARD F.
Franklin, MA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Friendly reception, timely appointment.
During the oil change all my fluid levels were check and tires checked in a timely basis.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/12/2018

Thank you so much! The complimentary multi-point inspection is a great way to keep you updated on the condition of your vehicle.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

TH
TAMMY GAIL H.
Bellingham, MA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2018
Oil change, tire rotation
Service is good and I like that they call before they do anything that was not expected.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/07/2018

Hi Tammy,
Thanks so much for the review! We know that no one likes surprises and will always call you with additional information.
We look forwared to seeing you again in the future.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

CB
CHRIS B.
Franklin, MA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018
January 2018 Service
Plenty of communication from Grove Street which I appreciate and honesty when it came to additional repairs that were needed.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/07/2018

Chris,
Thank you for taking the time to write a review for us. There is no other way to do business other than total honesty, in our opinion. Some repairs are more complicated, and we try to always keep you updated along the way. Looking forward to seeing you again in the future. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697


BJ
BETSY J.
Medway, MA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018
Not a Chore
It is so wonderful to go to a place where you are greeted by name! It makes a necessary chore like routine car maintenance into a pleasurable experience.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/31/2018

What a wonderful compliment! We love seeing you and chatting.  Wishing you a happy and healthy new year. We can not wait to see your new grandbaby!!!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697


DG
DAVE G.
Franklin, MA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018
Quality repairs
Also great they supplied a ride
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/29/2018

Thank you, Dave!  We know that sometimes the biggest obstacle to getting vehicle repairs done is the logistics of dropping off the vehicle for a day. If your vehicle needs more extensive repairs in the future, we also have two courtesy vehicle available which are you are welcome to use free of charge.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

MT
MARK T.
Franklin, MA
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018
Very pleased
This was my first visit here after reading positive customer responses. I found the staff friendly, responsive and very professional. The mechanical staff was relentless in diagnosing my vehicles issue and promptly corrected it. I will definitely be returning here for my vehicles needs.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/29/2018

Thank you, Mark! 
I love your choice of words - 'relentless' is very descriptive, and accurate as it related to your vehicle's diagnosis! I am so glad it was a fiarly minor repair in the end and that you did not need to go to the dealer! Win Win!  We look forward to seeing you again in the future.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

PD
PETER D.
Bellingham, MA
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2018
Bit expensive
Front desk was great, friendly and professional. But the cost was more than expected, 90 bucks for an oil change, ouch.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/29/2018

Hi Peter,
Thank you for your review. I am glad our service staff met your expectations.

As the automotive manufacturers move towards using full synthetic oil in more and more vehicles, this will become more standard. Please check our website and facebook page for coupons before you come in next. 

Since we typically set the oil change interval for 5000 miles, and tire rotations are recommended every 6000 miles, we will be happy to do your free tire rotation at every oil change for you.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

JB
JUDY B.
Franklin, MA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018
Convenient and prompt
Thank you for driving me to another location to wait for my car, then picking me up. Car was ready when promised. Friendly staff. I will bring my car in again next time it needs service.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/29/2018

Judy,

Thank you so much! We look forward to seeing you again.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

DC
DAN C.
Pawtucket, RI
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018
fluid change
Willing to accommodate
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/25/2018

Dan,
Thank you so much for coming in. We are glad to have been able to accommodate your need for a maintenance service on your vehicle. We hope to be of service in the future. Be sure to check our website for coupons!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

RH
RON H.
Franklin, MA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018
recent service
the service and associated staff were terrific as usual. Have complete confidence in honesty of evaluation, execution and follow-up
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/19/2018

Thank you so much, Ron!   We always enjoy having you here. Have a good weekend, and GO PATS!!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697