Gullo Toyota Collision Center

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77
4.8

( 2121 Reviews )

98% Would Recommend
Latest Review 2 days ago

Reviews


TS
Thomas S.
SPRING, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Collision
Thomas said his experience was fantastic but there was some miscommunication twice. On his first call, the woman at the front desk scheduled him for the appointment but when he got there the gentleman told him he didn't understand why he was scheduled because he did not have anyone to work with him. Thomas was rescheduled for the next day by the same woman but when he got there, the gentleman told him he name was not even on the schedule. The gentleman told him to leave his vehicle and he would take care of it. The work was fantastic and the staff was great and the work was done before the promised time.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
HUNTSVILLE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2019 Category: Collision
Daniel said everything came out perfect, and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

SH
Shari H.
SPRING, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2019 Category: Collision
Shari said that she was not kept adequately, the vehicle was late because they were busy and she recommends them. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.

MM
Monica M.
BEAUMONT, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2019 Category: Collision
Monica said she purchased a vehicle at this business, and they had the repair facility try to buff out a spot, but it didn't work. She did not interact with the staff in this area as the sales staff handled it all. She didn't need any updates as this was just a quick experience while they waited.
This review was collected via phone interview by Customer Research Inc.

VP
Vladimir P.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2019 Category: Collision
Vladimir said the vehicle had some imperfections after the repair. He asked them to fix it right and they did. The staff was very nice. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.

WK
Walter K.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2019 Category: Collision
Walter said the business did good a job.
This review was collected via phone interview by Customer Research Inc.

KH
Keith H.
MAGNOLIA, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2019 Category: Collision
Spoke with Jared. He said that everything was satisfactory.
This review was collected via phone interview by Customer Research Inc.

AD
Adriana D.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Collision
Adriana said that the customer service was OK, but it took longer than they expected. There was a parts delay, then something else. She was happy with the repair and the staff.
This review was collected via phone interview by Customer Research Inc.

MK
Marvin K.
WILLIS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Collision
Spoke with Dolly. She said that she wished her vehicle was repaired faster. She was not given an exact date of when her repairs would be completed. She said that the man who helped her was very nice and told her he would do his best to have her vehicle repaired by Friday.
This review was collected via phone interview by Customer Research Inc.

JH
Juanita H.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Collision
Juanita said she's never had any issues starting her vehicle, but since she's got it back she's been having issues with it starting. The employees were phenomenal.
This review was collected via phone interview by Customer Research Inc.

KO
Keith O.
WILLIS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2019 Category: Collision
Keith said the experience was all right.
This review was collected via phone interview by Customer Research Inc.

LM
Luciano M.
THE WOODLANDS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2019 Category: Collision
Luciano said the everything was good except the cost which was too high.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2019 Category: Collision
John said that he had an appointment at the place, which is a long ways from his home. When he arrived for the appointment, he was told that they would not have the time to help him that day. He had to go back 3 times to have the work done. Once the work was completed it was great and he was happy with the work. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.

AS
Alexus S.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2019 Category: Collision
Alexus said he was confused about one thing. The staff did not put his license plate back on the front of his vehicle. He was not satisfied with the way he was treated. They told him he would have to re register his vehicle. He talked to his insurance company about it and they said the business was supposed to put his vehicle back together like it was prior to the accident. His vehicle was done a day earlier than promised and drives exactly how it used to.
This review was collected via phone interview by Customer Research Inc.

PD
Paula D.
HUNTSVILLE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019 Category: Collision
Paula said the rubber that holds her lights in keeps coming out and she had to push it back in. She will be contacting the business for this issue.
This review was collected via phone interview by Customer Research Inc.

FO
Felicitas O.
HOUSTON, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Collision
Felicitas said the repair took a week longer than promised due to a parts delay. She was happy with the repair.
This review was collected via phone interview by Customer Research Inc.

PC
Patrick C.
MAGNOLIA, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Collision
Patrick said the business took too long to repair his vehicle. He had a minor repair to his back bumper and it took them two weeks to complete the repair. He stated he feels it may have been just sitting there the majority of the time. The repair looks excellent, he can not tell it was ever damaged. They communicated and responded him. Jarvis was great to work with.
This review was collected via phone interview by Customer Research Inc.

CB
Cruz B.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2019 Category: Collision
Cruz said everything was fine. They did not clean the bonding from inside the vehicle.
This review was collected via phone interview by Customer Research Inc.

EI
Enrique I.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2019 Category: Collision
Spoke with Monica. She said the staff were professional and nice. She said that her vehicle was one day late due to needing additional paint.
This review was collected via phone interview by Customer Research Inc.

MR
Margaret R.
THE WOODLANDS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2019 Category: Collision
Spoke with Margaret's husband. He said the windshield wiper and reservoir were missed during the repair process.
This review was collected via phone interview by Customer Research Inc.