Gullo Toyota Collision Center

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

2098 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


JS
Jason S.
CLEVELAND, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Collision
Jason said the business took two months to finish his vehicle. There was a delay with the insurance company.
This review was collected via phone interview by Customer Research Inc.

LM
Luciano M.
THE WOODLANDS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2019 Category: Collision
Luciano said his vehicle was in the facility for 10 days and after a week, he had to call and find out the status of his vehicle.
This review was collected via phone interview by Customer Research Inc.

ZS
Zoltan S.
SPRING, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Collision
Zoltan said he was never promised a completion date but it took a bit longer than expected. He is not sure what the cause of the delay was but everyone was nice and courteous. They kept him updated on the service.
This review was collected via phone interview by Customer Research Inc.

NP
Nicholas P.
MONTGOMERY, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Collision
Nicholas said there wasn't a lot of response or communication from the facility.. He had to do a lot of calling to find out the status of the repairs. And when the staff found new things, he didn't get informed about it.
This review was collected via phone interview by Customer Research Inc.

JS
Jenny S.
NEW WAVERLY, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2019 Category: Collision
Jenny said initially there were a few conflicting statements that made her a bit uneasy.
This review was collected via phone interview by Customer Research Inc.

RC
Randy C.
HOCKLEY, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Collision
Randy said that and the service was great and employees were nice. However, the work took an additional month to complete as there was a long wait for parts as the wrong ones got shipped over and had to be reordered.
This review was collected via phone interview by Customer Research Inc.

CC
Cam C.
MONTGOMERY, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Collision
Cam said it took 3 weeks for the repair work, but the business put on the wrong headlights.
This review was collected via phone interview by Customer Research Inc.

RS
Randy S.
SPRING, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Collision
Spoke with Sharon. She said the business's customer service is good but they got the wrong color of paint. She said it was a difficult color but the work was good.
This review was collected via phone interview by Customer Research Inc.

SH
Syed H.
THE WOODLANDS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Collision
Syed said that the business did not address and fix the extra noise being made by his vehicle. The work was finished a few days late because of a wait for parts.
This review was collected via phone interview by Customer Research Inc.

JM
Jesse M.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2018 Category: Collision
Jesse said he had to make all of the calls, and it took 2 weeks to get his vehicle back.
This review was collected via phone interview by Customer Research Inc.

SH
Stephen H.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2018 Category: Collision
Stephen said the communication was spotty. They did complete the vehicle on Friday but the facility was closed till Tuesday.
This review was collected via phone interview by Customer Research Inc.

BP
Britteney P.
WILLIS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Collision
Britteney said her overall experience was great. She's a woman, and does not always see everything. One of the parts was flapping out from underneath. It seems simple, so she dos not see how they missed it. She was disappointed. This was her second time using this business
This review was collected via phone interview by Customer Research Inc.

NC
Nicole C.
SPRING, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018 Category: Collision
Nicole said the staff didn't check some things on the vehicle. The inside buttons on the door were not working. However, this was not a part of the original damage. The vehicle was ready three days later than promised due to a parts delay. She was given a loaner vehicle. The staff did an outstanding job on the repairs.
This review was collected via phone interview by Customer Research Inc.

AA
Anna A.
HUNTSVILLE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2018 Category: Collision
Anna said there was confusion about what was needed. They explained everything to her. She had not received an update in a week. So, she called them once. Thereafter, she was kept informed. The repair looks good. She was not given a time the vehicle would be ready.
This review was collected via phone interview by Customer Research Inc.

DB
Dennis B.
MONTGOMERY, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Collision
Dennis said he would recommend this facility.
This review was collected via phone interview by Customer Research Inc.

TW
Thomas W.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Collision
Spoke with Stephanie. She said the business took a long time to repair her vehicle. They had to wait for parts.
This review was collected via phone interview by Customer Research Inc.

TW
Travis W.
PANORAMA VLG, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Collision
Travis said he had trouble calling them to schedule and left a couple of voicemails. Everything went smoothly after they got in contact with them. There was a 1 day delay, but he was not given a reason for the cause.
This review was collected via phone interview by Customer Research Inc.

KS
Kurt S.
MONTGOMERY, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Collision
Kurt said it was hard to schedule an appointment, but other than that the service was great.
This review was collected via phone interview by Customer Research Inc.

ER
Ellen R.
MONTGOMERY, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Collision
Ellen said their vehicle was two days delayed due to parts.
This review was collected via phone interview by Customer Research Inc.

TM
Thomas M.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Collision
Spoke with Marty. She said they had to call this facility to get updates on his vehicle's status. He said his vehicle was not ready when promised, but he did not elaborate as to how late the vehicle was or the cause of the delay.
This review was collected via phone interview by Customer Research Inc.