Gullo Toyota Collision Center

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

2077 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


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Melvin M.
COLDSPRING, TX
Verified Customer
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05/01/2019 Category: Collision
Spoke with Melvin's wife. She said they did have to return to the facility to have a piece glued back on to the vehicle. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.

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Margaret R.
THE WOODLANDS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2019 Category: Collision
Spoke with Margaret's husband. He said the windshield wiper and reservoir were missed during the repair process.
This review was collected via phone interview by Customer Research Inc.

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Bonnie G.
GRANGERLAND, TX
Verified Customer
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04/25/2019 Category: Collision
Bonnie said the staff did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

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Alejandro L.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Collision
Alejandro said this business kept him updated. They were nice. His vehicle was delayed a week or two due to additional damage found.
This review was collected via phone interview by Customer Research Inc.

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David C.
MONTGOMERY, TX
Verified Customer
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04/24/2019 Category: Collision
David said he was very appreciative of the prices the staff were able to get on parts and also for their help navigating issues with his insurance company. He mentioned they let him know they were not preferred providers but would be happy to work with him, and they were never pushy about anything during the process.
This review was collected via phone interview by Customer Research Inc.

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Mahala F.
SPRING, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Collision
Mahala said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

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Jerry W.
CONROE, TX
Verified Customer
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04/20/2019 Category: Collision
Spoke with Rose. She said he was very happy with the work that was completed.
This review was collected via phone interview by Customer Research Inc.

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Anthony I.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Collision
Anthony said he was satisfied with the business, and he had no issues.
This review was collected via phone interview by Customer Research Inc.

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Shannon J.
HUMBLE, TX
Verified Customer
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04/10/2019 Category: Collision
Spoke with Kenny. He said the employees were phenomenal, on time, fantastic, and are a great group of guys.
This review was collected via phone interview by Customer Research Inc.

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Scherry B.
CONROE, TX
Verified Customer
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04/09/2019 Category: Collision
Scherry said the bodywork done to her vehicle was excellent, her vehicle looks brand new. She did state that they had to disconnect her battery for the repairs, then after that there became an issue where one on the dashboard lights was not working, it was working before she took her vehicle in for repairs. Her battery died twice since picking her vehicle up, she finally had to purchase a new battery. Also her radio is not working, it was before she brought it in. She was never given a promise date.
This review was collected via phone interview by Customer Research Inc.

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Bianca F.
SPRING, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Collision
Bianca said the work took an extra day because the business wanted to make sure everything was done correctly, Overall, they were very knowledgeable. They all genuinely wanted to help. Ryan worked diligently on the vehicle like it was his own.
This review was collected via phone interview by Customer Research Inc.

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Spring D.
CONROE, TX
Verified Customer
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04/09/2019 Category: Collision
Spring said the staff called her husband on a daily basis, and kept him informed about the vehicle. They took vehicle back today and fixed everything without any issues. On the bumper there's a gap so they may take it back tomorrow. And when a gentleman called, he referred to the vehicle by name, and she stated that it made her feel like the vehicle was special, that it meant as much to them to be working on it and that it was important to them.
This review was collected via phone interview by Customer Research Inc.

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Adam H.
PINEHURST, TX
Verified Customer
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04/06/2019 Category: Collision
Adam said the quality of work is excellent.
This review was collected via phone interview by Customer Research Inc.

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Virgil L.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Collision
Virgil said he liked the customer service and how they took care of the issues right away. The people were very polite, very nice and they were a great staff.
This review was collected via phone interview by Customer Research Inc.

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Benjamin T.
WILLIS, TX
Verified Customer
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04/03/2019 Category: Collision
Benjamin said his vehicle was totaled. He said they were accommodating and gave him some good feedback.
This review was collected via phone interview by Customer Research Inc.

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Manoj R.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019 Category: Collision
Manoj said the business was good, but there were a few small mishaps. They found additional damage and he asked if they would fix it and they did. The quality of the repair was good but when he drove the vehicle home this loud noise started coming out, whenever he drives on the highway or even at a slow speed. He plans on bringing the vehicle back to the business either today or tomorrow, this issue never occurred until the business gave him back the vehicle. He had to be the one calling the business to figure out what was going on, and how long it would take.
This review was collected via phone interview by Customer Research Inc.

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Spencer A.
Conroe, TX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/30/2019 Category: Collision
Spoke with Regina. She said she had to take her vehicle back twice because things were over looked, like her head lights. This is a safety issue and her vehicle was also a week late due to parts. So she will not recommend this facility due to those issues.
This review was collected via phone interview by Customer Research Inc.

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Lewis H.
MONTGOMERY, TX
Verified Customer
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03/30/2019 Category: Collision
Lewis said the business did great. The work cost less than what he thought it would.
This review was collected via phone interview by Customer Research Inc.

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Tatum F.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Tatum said this business called her every couple days with updates on her vehicle. She never had to reach out to them to find out the status of her vehicle. Her vehicle was delayed 3 days because they found additional damage. She added she purchased her vehicle here, and has always received good customer service.
This review was collected via phone interview by Customer Research Inc.

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James K.
LIVINGSTON, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
James said that his vehicle looks brand new. The work was delayed 4 days at first, but it was 15 days total. The vehicle was delayed due to parts and finding more damage. He added Amad, who helped him at the business, was good.
This review was collected via phone interview by Customer Research Inc.