Gullo Toyota Collision Center

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

2097 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


DM
Dennis M.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2015 Category: Collision
Dennis said the work performed was warranty work and Johnson did a good job on the bumpers.
This review was collected via phone interview by Customer Research Inc.

RS
Roy S.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2015 Category: Collision
Roy said the business only does the minimum amount of work. They did nothing extra, even though they were working right next to the area that needed attention.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2015 Category: Collision
Charles said this business was not perfect, but they were almost perfect. He was not kept informed during the repair process, and when he spoke with an employee, they promised to call him back but never did.
This review was collected via phone interview by Customer Research Inc.

TP
Terry P.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2015 Category: Collision
Spoke with Hayden. He said his passenger front door will not open correctly and he will be returning to this business at his earliest convenience to have it corrected.
This review was collected via phone interview by Customer Research Inc.

DH
Donald H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2015 Category: Collision
Donald said the repair took two hours longer and thinks it is because of some miscommunication.
This review was collected via phone interview by Customer Research Inc.

RC
Renetta C.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2015 Category: Collision
Renetta said there were a few things the business did not do as far as the body work goes.
This review was collected via phone interview by Customer Research Inc.

SK
Sheredon K.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2015 Category: Collision
Sheredon said the business did not match the correct bumper to her vehicle. She had a referral from Toyota of Midland.
This review was collected via phone interview by Customer Research Inc.

CJ
Cheryl J.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2015 Category: Collision
Cheryl said the business promised her vehicle in 4 or 5 days and said the repairs would not last over a weekend, but it actually took 8 days and was done over a weekend. She does not know the reason for the delay.
This review was collected via phone interview by Customer Research Inc.

JK
Jung K.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2015 Category: Collision
Jung said that overall the service provided by this business was good. She said they had gotten a rental vehicle for her but it took over two hours for the vehicle to show up. Her vehicle was a couple days late and they did not give her a reason for the delay. She said they told her it was just not ready yet.
This review was collected via phone interview by Customer Research Inc.

CR
Cherie R.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2015 Category: Collision
Cherie said she had to return her vehicle to this business to resolve some issues. The body needed to be realigned and there was some paint spatter on the windows. She was not given a promise time. This business had her vehicle for three weeks, which was longer than she expected. One of the employees was on vacation the first week they had her vehicle and parts came in late.
This review was collected via phone interview by Customer Research Inc.

LW
Luke W.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2015 Category: Collision
Luke said this business was five days late because they ordered an extra part that was unnecessary.
This review was collected via phone interview by Customer Research Inc.

SS
Spencer S.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2015 Category: Collision
Spencer said this business was a little slow, but they did beautiful work.
This review was collected via phone interview by Customer Research Inc.

CH
Carolyn H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2015 Category: Collision
Carolyn said this business was great, but they took a long time to complete the repair. They said it would take a week, but it took two weeks due to parts delay.
This review was collected via phone interview by Customer Research Inc.

RF
Ronald F.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2015 Category: Collision
Ronald said he had to bring his vehicle back to this business because of a plastic piece in the back.
This review was collected via phone interview by Customer Research Inc.

MP
Mark P.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2015 Category: Collision
Mark said the service was okay at this business.
This review was collected via phone interview by Customer Research Inc.

AT
Alfredo T.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2015 Category: Collision
Alfredo said the business provides good service. He said he found a tool inside the hood of his vehicle.
This review was collected via phone interview by Customer Research Inc.

EL
Eugene L.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2015 Category: Collision
Eugene said this business delayed his vehicle one day due to the insurance company telling them just to buff out his vehicle. His vehicle was not up to his standards so they kept his vehicle to bring it up to his standards.
This review was collected via phone interview by Customer Research Inc.

AM
Angel M.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2015 Category: Collision
Angel said the business left the inside of his vehicle dirty. They also left the back piece of where the door handle is connected off and laying on the floorboards. It took longer than promised. They did not get the tires balanced on Friday so it was not until Tuesday that his vehicle could be picked up.
This review was collected via phone interview by Customer Research Inc.

JR
Jamie R.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2015 Category: Collision
Jamie said everything was good.
This review was collected via phone interview by Customer Research Inc.

AS
Ather S.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2015 Category: Collision
Ather said he had trouble getting in touch with this business. They made excuses as to why they did not return his phone calls. His vehicle was four days late due to parts and additional damage, and an alignment, which took an extra day.
This review was collected via phone interview by Customer Research Inc.