Gullo Toyota Collision Center

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(2,230 Reviews)

98% Would Recommend
Latest Review about 22 hours ago

Reviews


SA
Shabbar A.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2016 Category: Collision
Shabbar said there were certain issues on his vehicle that he had to point out to this business both during the estimate and after the repairs. They took a week and a half longer than he was expecting because of a parts delay.

JL
Jeffery L.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2016 Category: Collision
Jeffery said he never received an update from this business on his vehicle. He stated for him it was important the job was done than them to rush to finish, but that does not mean he did not want to be updated on the status. He also mentioned it took longer, they told him the his vehicle would be ready on a Monday. He waited for a phone call to pick up his vehicle but did not get one. On Thursday he called them and was told he could pick it up the next day. It was late due to parts. He stated he was happy with the quality of work and he would recommend them.

GC
Gene C.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/09/2016 Category: Collision
Gene said this business did a good job. However, his turn signal is not working and he is planning on bringing his vehicle back in.

DM
Deborah M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2016 Category: Collision
Spoke with Jacob. He said the business provides good service, he cannot tell his vehicle was in a crash. The employees are nice but his one concern was it took his vehicle longer to be repaired than he expected but he understood they were back-logged.

JM
James M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2016 Category: Collision
Spoke with Joseline. She said it took awhile before they could get their vehicle in because there were a lot of vehicles.

BH
Bob H.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/05/2016 Category: Collision
Bob said he would recommend this business.

SD
Sarah D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2016 Category: Collision
Sarah said she had to take her vehicle back because it was not aligned. It took longer than anticipated and she had to call them instead of receiving their calls. She was not given a promised time for when the repairs would be completed.

SD
Sean D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2016 Category: Collision
Sean said there was a problem with the bumper but they took care of it. He would use the business again.

DT
Dianna T.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2016 Category: Collision
Dianna said there were little things that were left by the business here and there. For instance, dirt inside the vehicle and the gas tank was loose. All in all, they did a great job.

BW
Bobbi W.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2016 Category: Collision
Bobbi said the paint does not match on the bumper. They have told her that because of the bumper being plastic, the paint will never match. When the vehicle was purchased, the paint was matching so she does not understand why it does not match now.

RD
Reginal D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2016 Category: Collision
Reginal said the business had to buff out two spots, when he picked up his vehicle.

JS
James W S.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2016 Category: Collision
James said they could not find the cab for his vehicle for almost two weeks. It was close to a month and the rental vehicle he was using ran out. Other than this slight delay, they kept him updated and they were honest in telling him that they had lost the cab for his vehicle. They buffed it, which was great. They were knowledgeable kept him really well informed. His vehicle was not ready when promised but he does not remember exactly how much later it was ready. He does not believe it was their fault but that it mostly had to do with the shipping of the cab.

CF
Chuck F.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2016 Category: Collision
Chuck said the service at this business worked out really well. There was some confusion with some lost paperwork but he is not sure if it was this business or the insurance company. He waited for a week before he called to find out if they found it so they could start the claim.

MP
Mike P.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2016 Category: Collision
Mike said he made two trips to the business and his vehicle was not ready. On the third try it was ready.

CW
Colleen W.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2016 Category: Collision
Colleen said she was given a suggested due date when to expect her vehicle but she felt a week was excessive, especially when no one called her to keep her updated on the status. She had to call and when she was told it was ready, she was only given a short amount of time to pick it up before the business closed, which made it chaotic for her to find a ride on short notice. She would have appreciated more communication and lead time from the business.