ReScore Reviews™ (2)
99% Would Recommend
Latest Review 17 days ago
Review for Gustafson Brothers Service Center
Edward N. on 01/14/2013
Edward would like to have his appointments honored. He was not happy that he was expected to leave his vehicle for just an oil change. He said no promise time was given. He could not evaluate the quality of service. He has recommended this business to others. He suggested more coffee and more towels in rest room.
Review Created: 01/14/2013
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 01/29/2013
Edward, I see that your appointment was honored we show that the oil change was written up at 2:18 and we billed you out at 3:11PM. Our full service oil changes take about an hour. We always ask at the time of scheduling and confirm when you come in if you will be waiting. Some guests perfer to wait in the comfort of their own home. We have a Keurig coffee machine so the coffe is made fresh on demand, feel free to have as many cups as you would like. Thank you.