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Gustafson Brothers Service Center

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(8 Reviews)
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Score Details

5 stars
75%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
25%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(714) 847-5600
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
19161 Gothard Street Huntington Beach, CA 92648
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Gustafson Brothers Service Center's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(8 Reviews)
Write a Review
Recent Reviews
MJ
Mindy J.
CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/04/2011
verified customer Verified Customer
Category: Service
Mindy said she was not satisfied with the overall service experience. They forgot to rotate her tires and she had to go back a second time to have it done. It was an inconvenience to her. They had mentioned in the paperwork that the tires were rotated but they were not. She was not satisfied with the courtesy and the communication of her service advisor because of the miscommunication with her tires. She was not satisfied with the quality of the service work because of the reason mentioned above. She chose not to recommend them because she is not sure if she could trust them. She wanted to know what was done to her vehicle and have someone show her and explain to her what was done. She had to ask them a list of questions to make sure they had done everything she asked. They should spend a little bit more time with their customers to go through everything that was done to their vehicle.
Not Recommended
This review was collected via phone interview by Customer Research Inc.
John G. from Gustafson Brothers Service Center responded on 08/02/2012 11:32 AM
Thank you for taking the time to tell your story.
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