Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1751 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.0500005/5Overall Rating 4.0500005/5Overall Rating 4.0500005/5Overall Rating 4.0500005/5rating 4.0500005
Original
Overall Rating 2.0999985/5Overall Rating 2.0999985/5rating 2.0999985rating 2.0999985rating 2.0999985
95% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


MW
Marcus W.
Newport News, VA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
No Surprises
I took my car in for an oil change. There were no issues.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/14/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LP
Lanetta P.
Hampton, VA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
No
No
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/13/2018

Thank you !

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BC
Barrett C.
Williamsburg, VA
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Accomodating
Bought a new can in May 2018. First oil change was free. I paid for this one (the second one). I thought the first two oil changes were free, but forgot to ask. Can you provide a voucher for the next one?

No other comments, great service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/13/2018

Thank you so much!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

CG
Cheryl G.
Newport News, VA
2006 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great as always
Need service done at the last minute and Chris was able to work me in! Thanks so much!!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/12/2018

Thank you so much !!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

WM
Wayne M.
Newport News, VA
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Everybody is eager to help ,friendly, know what they are doing and get ur done
ALL IS WELL THAT ENDS WELL
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/11/2018

Thank you very much!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

PW
Philip W.
Smithfield, VA
2011 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Your personal
Philip
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/11/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JW
James W.
Carrollton, VA
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Service Writers
Your service writers are the best
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/11/2018

Thank you so much. I think they’re the best as well!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AL
Ann L.
Newport News, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
HONEST customer service.
I love the honest and professional customer service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/11/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RB
Ronald B.
Newport News, VA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
In and out without wasting my time
Just plain good service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/10/2018

Thank you sir!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LG
Lisa G.
Surry, VA
2013 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/10/2018 Category: Service
Bad customer service
Already explained in my survey. Too much to rewrite.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/10/2018

I’m sorry you felt like our meeting together went this way. I try to handle all opportunities with honesty, sincerity and clarity. I feel like I let you know how much we value you, especially me. We will continue to strive for perfection, but when we are not ... we will continue to learn.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

PQ
Philip Q.
Newport News, VA
2014 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Excellent service
Friendly and courteous service!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/09/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

VB
Vickie B.
Gloucester, VA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Hall Hyundai the best
Great dealer for nice cars and wonderful for service - fast, friendly and fair.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/09/2018

Thank you for the great review!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JA
James A.
Gloucester, VA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Courteous service
Staff is always nice, listens to our questions, good place to buy a car and get service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/09/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JW
Judith W.
Newport News, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
My Hyundai Experience
Staff is Courteous, Facility is Clean and Waiting area is Comfy. They keep you informed of whats going on with your Vehicle.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/09/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DT
Daisy T.
Mechanicsville, VA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great staff
The staff is great they was even good to my dog that. I had with me..
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/09/2018

Thank you so much! We loved having your dog here!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

TH
Terry H.
Newport News, VA
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2018 Category: Service
Terry
Customer Service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/09/2018

Thanks!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

PB
Pamela B.
Hampton, VA
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
Quick and reliable
Na
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/05/2018

Thanks 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MC
Mark C.
Gloucester, VA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Service was fast and complete.
Was very happy with the service provided.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/05/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Seaford, VA
2018 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2018 Category: Service
?
no comment
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/04/2018

Did you know that we can set your mileage interval on your car to whatever you’d like? They are set from the factory. On your next visit, please let us know that you would like your vehicle set at 7,500 mike intervals. Also, please email me and let me know the reason for the poor score. I use these reviews as a training tool to better your service experience.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
great service and the great personel
Chris & Brenda always make sure to take care of what ever the car is schedule for.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/04/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com