Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1662 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.0500005/5Overall Rating 4.0500005/5Overall Rating 4.0500005/5Overall Rating 4.0500005/5rating 4.0500005
Original
Overall Rating 2.0999985/5Overall Rating 2.0999985/5rating 2.0999985rating 2.0999985rating 2.0999985
95% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


SE
Sandra E.
Newport News, VA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Wonderful
All of the staff was friendly, kind and courteous. My only complaint, the coffee was cold.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/13/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

TM
Ted M.
Newport News, VA
2011 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Pleasant & friendly and quality service
Treats us as one of the family!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/13/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MK
Michael K.
Newport News, VA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Did the repairs very quickly while I waited.
Did the repairs very quickly while I waited.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/13/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BC
Bill C.
Newport News, VA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
James C.
Great service and friendly personnel
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/13/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AJ
Arlin J.
Gloucester, VA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Fast service, friendly
Friendly service and fast
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/12/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RR
Richard R.
Newport News, VA
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Service
Great customer service! Clean facility. Very prompt in responding to your needs.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/10/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2014 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Customer Service
Brenda and her team is very through and professional. She does what she promise and timely and quality service!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/10/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

EC
Eugene C.
Newport News, VA
2003 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Good experience
They have done a good car maintenance for me for a number of years.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/10/2018

thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Always had my car serviced here
I’ve never had my car serviced anywhere else. Place has usually always done right by me and I will continue to bring my car back when service/repairs are needed.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/09/2018

Thank you sir!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MH
Marie H.
Hampton, VA
2003 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Customer Service
Excellent and honest
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/08/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Yorktown, VA
2014 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Service ok
Wish problem with my vehicle could have had a concrete resolution.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/07/2018

Thanks for the review!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AR
Asia R.
Hampton, VA
2007 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Routine
Hyundai addresses all my concerns.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/06/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DS
Dennis S.
Yorktown, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
My Hyundai Service
If I gave a number vote I would give 11 on a 10 scale.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/06/2018

Thank you so much for that great comment!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

EK
Elena K.
Williamsburg, VA
2005 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Excellent service as usual!
I have three cars serviced at this location, and every time the service is excellent!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/06/2018

Thank you so much!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DH
Daniel H.
Williamsburg, VA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2018 Category: Service
Timely service
Very quick service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/05/2018

Thanks!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JH
Josh H.
Newport News, VA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Hall Hyundai Newport Newport, VA
The service department gives me great service. They are the reason I buy my cars at Hall Hyundai.
Josh Ham
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/04/2018

Thank you so much!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JR
James R.
Hayes, VA
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Hall Hyundai
Brenda and Chris make it great. I not buy a car from you but I will use your service department as long as they are there
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/03/2018

Thank you very much! I’m glad they take great care of you.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

HA
Helen A.
Hampton, VA
2013 Hyundai Elantra Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Poor customer service by finance company
It took me almost three months to renew the car registration when my husband died because they took their time sending approval to my state DMV to change title to just my name.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 08/02/2018

Thank you so much!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LS
Lawrence S.
Williamsburg, VA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
The services department
Service departments is very good
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/31/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MM
Michael M.
Yorktown, VA
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
First Oil Change and routine maintenance on new Santa Fe,
Easy to scheduled, completed is a timely manor.
This is the 3rd car purchased from this dealership with the same quality service.

Thanks!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/31/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com