Reviews
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Tina,
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that you received great customer service!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Richard,
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that we make you feel like family!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Frederick,
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that you received the normal outstanding service!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Kitty,
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that our staff is polite and courteous!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
My wife wants the car gone
She will be emailing Hyundai direct
Troy,
Thank you for taking the time to provide us with valuable feedback regarding your recent service visit to our dealership. Rest assured that your rating and/or comments will be reviewed by the appropriate staff members at our dealership. Should your feedback require any follow-up on our part, you can expect to hear from us via phone or email within 48 to 72 hours, if not sooner. Thanks again for taking the time to share your thoughts with us.
Sincerely,
Hamilton Hyundai
Verified Customer
Thank you for taking the time to provide us with valuable feedback regarding your recent service visit to our dealership. Rest assured that your rating and/or comments will be reviewed by the appropriate staff members at our dealership. Should your feedback require any follow-up on our part, you can expect to hear from us via phone or email within 48 to 72 hours, if not sooner. Thanks again for taking the time to share your thoughts with us.
Sincerely,
Hamilton Hyundai
It certainly was not our intention not to fix your vehicle or to upset you and for that we apologize. In doing our homework on what happened to cause you to send in this review as you did, we learned a lot of things. Your perception of events don’t seem to line up with ours. We have always appreciated your business and have strived to provide you with good service and straight talk as relates to your vehicle. The fact of the matter in this situation is the issues you were having were a direct result of the aftermarket pedal system for the passenger side you had installed on your vehicle that you use to deliver mail. The issue with this aftermarket system needed to be repaired by your aftermarket installer ( the “different mechanic” you mention ) before any repairs to your vehicle’s brake system ( which were a result of the aftermarket system, not your Hyundai ) should be done. The aftermarket brake system was what was causing the vehicle to “pull to the right”. You were informed of this and also that your brakes pads, although worn unevenly because of this issue, still had plenty of pad on them. We chose to review this with you and not sell you hundred’s of dollars of brake service knowing you would only experience the same issues again. We wanted you to have the core problem/issue corrected first by your aftermarket installer before we addressed the brakes so we would know the brake maintenance you would pay for would last and not just put you right back into the same situation again. It’s just the way we do business here. It has worked out well for us as we will stand by the hundreds of 5 and 4 star reviews all across the web and our reputation in the community as the true indication of the quality of our service work, as a reflection of the quality of technicians we have working on vehicles, and how seriously we take customer satisfaction on the things that are within our control. We are sorry you feel otherwise as we do appreciate you past business.
In looking into this matter, we also learned that your vehicle was logged in to our already “full” schedule Friday morning ( dropped off the night before after we were closed ) and we had the vehicle back to you Monday. We learned that the issue being caused by your aftermarket braking system was also the cause of your transmission not being able to shift into gear properly. Our advisor showed you, as per the owner’s manual, how you could use a paperclip ( or similar item ) to unlock the “transmission interlock” feature to allow you to shift the vehicle into gear so you could drive it to the specialized aftermarket brake repair facility to have the issue addressed. We certainly did not “send you home driving with a paperclip” as you stated.
Please know that we do appreciate your business.
Sincerely,
Hamilton Hyundai Management Team
Verified Customer
Dixon,
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that you had a great experience and service was prompt and thorough!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear our staff is always helpful and friendly!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
David,
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that your service experience is always friendly and professional!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that it was a pleasure working with us!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that our staff is courteous!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that our service is prompt, professional, and our staff is courteous!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Kathryn,
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that our staff did an amazing job!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Dennis,
We appreciate your time and feedback on our staff. Your rating of our dealership allows us to always provide the highest level of service to our customers. If there is anything you wish to see improvements on, please contact us directly.
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Dale,
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that your service was excellent!
Thank you again!
Sincerely,
Hamilton Hyundai
Verified Customer
Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that our staff did a great job and were very efficient!
Thank you again!
Sincerely,
Hamilton Hyundai