Hanlees Hilltop Hyundai

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510-222-8882
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Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(458 Reviews)
5 star
73%
4 star
13%
3 star
5%
2 star
2%
1 star
4%

ReScore Reviews™ (4)

ReScore
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
Original
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
87% Would Recommend
100% Business Response
Latest Review 21 days ago

Reviews

MC
Maria C.
Richmond, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Amazing
The girls there are the best. Super friendly and informative. Would come back.
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 12/31/2020

Thank you so much Maria for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit. 

Happy Holidays!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

JS
Jordan S.
Berkeley, CA
2019 Hyundai Kona Electric
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2020 Category: Service
A dishonest dealership and a disservice to the brand
Nothing to build trust like being advised that my EV needs its crankcase inspected and oil changed for $600. A dishonest shop that is out to fleece you unless you watch your own back. I've otherwise been happy with my Kona EV, but having to deal with a dealership like this is more or less a deal breaker for when my current lease ends. Avoid this dealership at all costs. Every interaction I've had with this dealership (Randy the internet sales manager tries to charge $5k over MSRP, and maintenance as above) leaves me wanting to take a shower and recreate the plunger scene at the end of Ace Ventura. Avoid at all costs.
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 12/11/2020

Thank you Jordan for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly. 

Hope to hear from you soon.

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

KE
Karen E.
Belvedere, CA
2019 Hyundai Ioniq Plugin Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020 Category: Service
Attention to detail
Good
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 11/29/2020

Thank you so much Karen for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit. 

Happy Holidays!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

MC
Maria C.
Richmond, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
Awesome
Nallely is Amazing
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/23/2020

Thank you so much Maria for your 5 stars review always great hearing from you, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

LG
Luis G.
El Sobrante, CA
2018 Hyundai Santa Fe
Verified Customer
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2020 Category: Service
Great follow up
Service manager Marianna contacted me immediately after incident and made sure everything was taken care of when I took my vehicle back for service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2020 Category: Service
Service
The service was not good at all.
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/14/2020

Thank you Luis for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/31/2020

Thank you Christina, it was my pleasure to be able to help you and grateful you allow to change your experience. Will see you next time and let me know if I can help with anything else. 

Happy Halloween!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

RO
Ricardo O.
Antioch, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020 Category: Service
Service adviser Customer service
Big smiles with great greetings upon arriving at the service desk. Small but clean waiting area. And wait time is reasonable as within the service provided time frame.
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 09/21/2020

Thank you so much Ricardo for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

KL
Karen L.
Antioch, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020 Category: Service
They are very friendly are and make sure you are taken care of
Excellent service
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 08/07/2020

Thank you so much Karen for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

MB
Marlon B.
Daly City, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020 Category: Service
Great
They did a good job servicing my car, and I did not have to wait long. Dropped it off, 30 to 40 minutes later I'm out.
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 08/05/2020

Thank you so much Marlon for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

PT
Phong T.
Pinole, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Service
Great service
I often recommend my friends should come to Hanlees Hilltop Hyundai. Customer service is very good.
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 06/20/2020

Thank you so much Phong for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a great weekend.

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

RA
Rosalia A.
Richmond, CA
2019 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2020 Category: Service
Average
They don’t respect my time
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 06/16/2020

Thank you Rosalia for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly.

Hope to hear from you soon.

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

MC
Maria C.
Richmond, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020 Category: Service
Best
Good service
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 05/11/2020

Thank you so much Maria for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a great day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

DH
Duy H.
San Pablo, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/05/2020 Category: Service
Still get charged for diagnostic when your car is under warranty
When I purchased my vehicle, they tricked me to buy the maintenance and now my car has issue. They want me to pay for diagnostic even though it’s still under warranty.
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 05/05/2020

Thank you Duy for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly.

Hope to hear from you soon.

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

RH
Rosalie H.
San Leandro, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2020 Category: Service
Great customer service
Everything was awesome
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 04/20/2020

Thank you so much Rosalie for your 5 stars review, we appreciate your business and I am always so happy to know your visit went great and to hear from you. Will see you in the next service visit. 

Hope you have a Good Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
Richmond, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020 Category: Service
Respectability
This dealer was very communicative and helpful throughout my visit . Nallely is an excellent advisor, she answered all my questions and got my service done in a timely manner.
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 04/03/2020

Thank you so much Dear client for your 5 stars review, we appreciate your business and I am always so happy to know your visit went great and to hear from you. Will see you in the next service visit. 

Hope you have a Good Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

DB
Donnell B.
San Francisco, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020 Category: Service
Excellent service
Service was just perfect
Recommended
MF
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 03/31/2020

Thank you so much Donnell for your 5 stars review, we appreciate your business and I am always so happy to know your visit went great and to hear from you. Will see you in the next service visit. 

Hope you have a Good Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net