Overview

Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

2281 Reviews

ReScore Reviews™ (66)

ReScore
Overall Rating 4.060605/5Overall Rating 4.060605/5Overall Rating 4.060605/5Overall Rating 4.060605/5rating 4.060605
Original
Overall Rating 1.9545455/5rating 1.9545455rating 1.9545455rating 1.9545455rating 1.9545455
86% Would Recommend
100% Business Response
Latest Review 32 minutes ago

Reviews


TB
Trenell B.
Chicago, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Service
GREAT!!

Verified Customer
Chicago, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Good customer service
The employees at the service department was professional and respectful. The work on my vehicle was completed in a timely manner.
JUAN C. from Oak Lawn Happy Hyundai responded on 03/18/2019

Thank you for the 5 star review and for being a Happy Hyundai customer 

Happy Hyundai service team 


Verified Customer
Decatur, GA
2011 Hyundai Equus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2019 Category: Service
No comment
No comment
JUAN C. from Oak Lawn Happy Hyundai responded on 03/18/2019

Hello and thank you for taking the time to leave a review. My name is Juan Castellanos I am the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. From your review I'm having a difficult time seeing where specifically we went wrong. Please contact me at (708)382-8152 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Juan Castellanos


KL
Kathleen L.
Oak Lawn, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Awesome
Very quick and excellent
JUAN C. from Oak Lawn Happy Hyundai responded on 03/16/2019

Thank you for the 5 star review and for being a Happy Hyundai customer 

Happy Hyundai service team 


DS
Diane S.
Chicago, IL
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
ED GUEL, my Service Advisor!
Mr. Guel has renewed my faith in Happy Hyundai’s Service Department.
JUAN C. from Oak Lawn Happy Hyundai responded on 03/16/2019

Diane, thank you for the kind words and five star review, looking forward to having you as a Happy Hyundai customer, 
Happy Hyundai service team 


WC
Walter C.
Chicago, IL
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Brown
Great service excellent customer service
JUAN C. from Oak Lawn Happy Hyundai responded on 03/16/2019

Thank you for the 5 star review and for being a Happy Hyundai customer 
Your Happy Hyundai service team 


AB
Antionette B.
Chicago, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Good
No comment at this time
JUAN C. from Oak Lawn Happy Hyundai responded on 03/15/2019

Thank you for being such a Happy Hyundai customer and thank you for the four star rating! hopefully next time we can earn that 5th star – Thanks from the team at Happy Hyundai


YP
Yovanna P.
Burbank, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Loving Happy Hyundai more each time
Ed was so courteous and friendly. Absolutely love to do business with Happy Hyundai in Oak Lawn, Illinois.

Thank you!
JUAN C. from Oak Lawn Happy Hyundai responded on 03/15/2019

Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai


LR
Lori R.
Chicago, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Addressed Concern
Thank for the immediate response to my concerns Katie G. I greatly appreciate your quick action to inquire and work with me to have my concerns addressed. This customer service was exceptional.
Thanks again!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2019 Category: Service
Service
The convenience of this location and the repair time frame was a good fit for my first visit.
Katie G. from Oak Lawn Happy Hyundai responded on 03/14/2019

Hello and thank you for taking the time to leave a review. My name is Katie and I am an assistant to Juan Castellanos the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. From your review I'm having a difficult time seeing where specifically we went wrong. Please contact me at (708)382-8152 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Katie Gardner


JS
Janet S.
Orland Park, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019 Category: Service
review
The service department tells it like it is and I like that.
Katie G. from Oak Lawn Happy Hyundai responded on 03/13/2019

Hello and thank you for such a positive review! We sure are lucky to have such great customers. I would like to apologize for the inconvenience of the sales call. They do sometimes contact our customers when we have buyers looking for a specific car. I apologize if this came off as brash. I hope that next time we can earn the all important 5 star review! –Thanks from the team here at Happy Hyundai


WE
Wayne E.
Oak Lawn, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019 Category: Service
Close to home
Really like the Sonata
Katie G. from Oak Lawn Happy Hyundai responded on 03/13/2019

Hello and thank you for such a positive review! We sure are lucky to have such great customers. Hopefully next visit we can earn the all important 5 star review! –Thanks from the team here at Happy Hyundai


JL
John L.
Chicago, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/13/2019 Category: Service
Nice place and service
Just dusappointed the “automstic emergency brake kis temporarily disabled” message and light were not fixed. I must take a picture of the message while driving (scary, but i did) and come in for another appt to fix it. I will do so soon
Katie G. from Oak Lawn Happy Hyundai responded on 03/13/2019

Hello and thank you for taking the time to leave a review. My name is Katie and I am an assistant to Juan Castellanos the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. It looks like one of the major concerns was the missed message and light for the automatic emergency brake. I am sincerely sorry that our service providers missed that. I can assure you we are taking the necessary steps to prevent this from ever happening again. Please contact me at (708)382-8152 to further discuss this service visit and resolve this. In addition I do see you have scheduled a follow up appointment. I want to thank you for giving us an opportunity to correct this. Thank you for taking the time to read this.
Katie Gardner


IA
Irene A.
Chicago, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Happy Customer
Always a pleasure to visit.
Katie G. from Oak Lawn Happy Hyundai responded on 03/11/2019

Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai


TC
Traci C.
Chicago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Very Fast and took care of the problem.
I prefer this location, the service reps are knowledgable and honest.
Katie G. from Oak Lawn Happy Hyundai responded on 03/11/2019

Thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! –Thanks from the team here at Happy Hyundai


Verified Customer
Oak Lawn, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2019 Category: Service
They are courteous and serviced my vehicle in a timely manner.
When I contacted them on a Saturday to make an appointment they were able to take accommodate me on that following Monday. Ed in the service department is always helpful and keeps me informed on the status of my vehicle. They have been able to complete the work in a timely manner.
Katie G. from Oak Lawn Happy Hyundai responded on 03/11/2019

Hello and thank you for taking the time to leave a review, we strive to be 5 star at all times and learn from every visit. Hopefully next time we can earn the all important 5 star review!–Thanks from the team here at Happy Hyundai


PC
Phyllis C.
Glenwood, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Friendly service
I really liked my service agent
Katie G. from Oak Lawn Happy Hyundai responded on 03/11/2019

Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai


PK
Paulette K.
Bridgeview, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
review rating
The staff are friendly and professional
Katie G. from Oak Lawn Happy Hyundai responded on 03/11/2019

Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai


DS
Donna S.
Chicago, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Service
Outstanding service even when short staffe and on a holiday.
Katie G. from Oak Lawn Happy Hyundai responded on 03/11/2019

Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai


VC
Virginia C.
Evergreen Park, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Customer service & skill of service dept.
This was an unexpected visit due to the fuel door mechanism failing. The tank was nearly on empty, and the service team had things fixed in about 30 minutes and I was able to refuel with barely a hiccup in my day! Many kind thanks!
Katie G. from Oak Lawn Happy Hyundai responded on 03/09/2019

Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai


Verified Customer
Oak Lawn, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2019 Category: Service
Quick change
Oil change and software update completed very quickly. Would go back.
Katie G. from Oak Lawn Happy Hyundai responded on 03/08/2019

Hello and thank you for taking the time to leave a review, we strive to provide 5 star service at every visit. I’m very hopeful that at next visit we can earn the all important 5 star review! –Thanks from the team here at Happy Hyundai