Overview

Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

2468 Reviews

ReScore Reviews™ (69)

ReScore
Overall Rating 4.1014519/5Overall Rating 4.1014519/5Overall Rating 4.1014519/5Overall Rating 4.1014519/5rating 4.1014519
Original
Overall Rating 1.9420304/5rating 1.9420304rating 1.9420304rating 1.9420304rating 1.9420304
87% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


SC
Shiela C.
Chicago, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Always helpful and friendly
Nick was so personable and helpful. I'm always pleased when I come here.
Katie G. from Oak Lawn Happy Hyundai responded on 06/24/2019

Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai


LL
Luis L.
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Making it work
Very professional form the moment you pull up, and also very courteous and knowledgeable
Katie G. from Oak Lawn Happy Hyundai responded on 06/24/2019

Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai


Verified Customer
Chicago, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2019 Category: Service
Appointment review
Happy Hyundai is conveniently located. Easy scheduling appointments. Had the oil in my changed.
Katie G. from Oak Lawn Happy Hyundai responded on 06/24/2019

Hello and thank you for your kind words, we take great pride in making sure every customer is 100% satisfied, hopefully next visit we can earn the all important 5 star! –Thanks from the team here at Happy Hyundai


Verified Customer
Oak Lawn, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Pleasant, Knowledgeable Service Staff
Professional assessment of car issue.
Katie G. from Oak Lawn Happy Hyundai responded on 06/24/2019

Hello and thank you for such a positive review! We sure are lucky to have such great customers. Hopefully next visit we can really wow you and earn the all important 5 star!!–Thanks from the team here at Happy Hyundai


Verified Customer
Chicago, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Good service
Good service nice workers
Katie G. from Oak Lawn Happy Hyundai responded on 06/21/2019

Hello and thank you for such a positive review! We sure are lucky to have such great customers. Hopefully next visit we can really wow you and earn the all important 5 star review!–Thanks from the team here at Happy Hyundai


DD
Debra D.
Downers Grove, IL
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
The service department is awesome
Very professional You guys are always willing to assist
Katie G. from Oak Lawn Happy Hyundai responded on 06/21/2019

Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai


PS
Patricia S.
Chicago, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Quick Service.
They get you in and get you out. Service is great
Katie G. from Oak Lawn Happy Hyundai responded on 06/20/2019

Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai


JF
John F.
Chicago, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Sweetswinging
Took my wife’s car in for 25,000 mileage maintenance
Couldn’t been treated better
And the service technician did only the work that was needed and did not add any phony add-ons, to increase my cost
Katie G. from Oak Lawn Happy Hyundai responded on 06/20/2019

Hello and thank you for such a positive review! We sure are lucky to have such great customers. Hopefully next visit we can earn the all important 5 star review! –Thanks from the team here at Happy Hyundai


MO
Mary O.
Chicago, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/19/2019 Category: Service
Don't play guessing games with people's cars because that's can cost you your life especially driving on the e-way
Because you guys are a rip-off
Katie G. from Oak Lawn Happy Hyundai responded on 06/19/2019

Hello and thank you for taking the time to leave a review. My name is Katie and I am an assistant to Juan Castellanos the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. It looks like one of the major concerns was the diagnosis of your vehicle. We do have certain procedures that need to be followed to properly diagnose your concerns. I am sincerely sorry if our service providers did not clearly explain the diagnosis procedure. I can assure you we are taking the necessary steps to prevent this from ever happening again. Please contact me at (708)382-8152 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Katie Gardner


DE
Desirea E.
Chicago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/19/2019 Category: Service
Communication F+
The manger tells you one thing and while you're on the phone with him. The service guy is telling you another .
Katie G. from Oak Lawn Happy Hyundai responded on 06/19/2019

Thank you for this feedback, this is how we improve to serve you better. We value your business and will be addressing these concerns as quickly as possible. Integrity is very important to us and we are committed to exceed your expectations. I can assure you we are taking the necessary steps to prevent this from ever happening again. Please contact me at (708)382-8152 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Thank you again for bring this to our attention. –Thanks from the team here at Happy Hyundai


IH
Ian H.
Valparaiso, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Very Friendly Staff!
I have purchased my Hyundai Sonata from this dealership and have since returned to this dealership for car servicing when required. Even though I live just over an hour away, it's always worth the trip to me. They greet me and talk to me as if we've known each other for years! They even cleaned the inside and outside of my car. Unbelievable! Happy Hyundai has very well earned their name.
Katie G. from Oak Lawn Happy Hyundai responded on 06/19/2019

Hello and thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! I'm glad we can add you to that list! –Thanks from the team here at Happy Hyundai


Verified Customer
Chicago, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
The employees
Love the service
Katie G. from Oak Lawn Happy Hyundai responded on 06/18/2019

Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai


Verified Customer
Chicago, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
The service and the people who works there..
Good job. Happy Hyundai.
Katie G. from Oak Lawn Happy Hyundai responded on 06/18/2019

Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai


Verified Customer
Orland Park, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
The review
It was quick today
Katie G. from Oak Lawn Happy Hyundai responded on 06/17/2019

Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai


NH
Noah H.
Oak Lawn, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service
Great service all around as always!
Katie G. from Oak Lawn Happy Hyundai responded on 06/17/2019

Hello and thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! –Thanks from the team here at Happy Hyundai


CW
Crystal W.
Chicago, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Car
Crystal Williams
Katie G. from Oak Lawn Happy Hyundai responded on 06/17/2019

Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai


CM
Christina M.
Chicago, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Good service
I came in for a simple oil change and received it in a timely manner.
Katie G. from Oak Lawn Happy Hyundai responded on 06/15/2019

Thank you for this feedback, this is how we improve to serve you better. We value your business and will be addressing these concerns as quickly as possible. Hopefully next time we can provide the great 5 star service we are always aiming for! Thank you again for bring this to our attention. –Thanks from the team here at Happy Hyundai


Verified Customer
Chicago, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Good Job
Always professional.
Katie G. from Oak Lawn Happy Hyundai responded on 06/14/2019

Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai


Verified Customer
Oak Lawn, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
My Happy Hyundai Experience
Excellent service. Courteous and attentive staff.
Katie G. from Oak Lawn Happy Hyundai responded on 06/14/2019

Hello and thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! –Thanks from the team here at Happy Hyundai


ER
Erma R.
Chicago, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Honesty
Pleasant experience
Katie G. from Oak Lawn Happy Hyundai responded on 06/14/2019

Hello and thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! –Thanks from the team here at Happy Hyundai